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    Rocket Fizz

    Rocket Fizz

    4.0
    (4 reviews)
    2.3 mi

    I want to start by saying that ALL Rocket Fizz (it is a franchise) have outstanding customer…read moreservice. I'm not sure if it is trained, or just the general personality disposition of people that decide to own one, but I have never been to a Rocket Fizz that has had poor or displeasing service. That out of the way, this particular shop really took the cake (or candy bar) in terms of excellent customers service! My family and I cannot express fully how kind, amazing, and attentive the staff was at this location. I know it may seem silly, but we talked about how great this candy team was for a good 30 minutes+ after we left. There are two specific instances I will bring up. 1.) My Daughter's Birthday Bonus! Now, they didn't know this, but my daughter doesn't get to go to Rocket Fizz very often but loves the store itself. She particularly loves the specialty sodas. Her favorite is called 'Unicorn Yack' (I know, it's grossly titled purposefully and is actually sweet and fruitful flavored). The last couple times we have been to other locations...we haven't been able to find it. My daughter was talking to me and brought up, almost rhetorically, that she wondered if they still made this. The Rocket Fizz Wizard (Rocket Fizzard?) overheard and asked what she was looking for. She mentioned it and they go, "I've got cold ones right here!" and showed her them and that they had extras on the shelf. She was so, so excited. We told her what a great birthday surprise! The Rocket Fizzard then said, "It's your birthday?" She said yes, and they told her and the cashier, that we should feel free to shop and everything we buy for her will be 10% off her special day. She - sincerely - shook with excitement. She felt so acknowledged and special...it really made her day. 2.) The Sign Situation A couple years ago we used to have a Rocket Fizz in my state (Iowa), but it closed. At one visit, my mom saw a sign there. Rocket Fizz, on top of candy, also sells quirky novelty metal signs and other eccentric items. She said she'd pick it up later, but never saw it again and then the store closed. I didn't realize how impactful this silly sign was, but apparently she looked for it every time we took my daughter to one in CO, ha. She told the Rocket Fizzard about it when they asked if she needed help finding anything. They knew the exact sign. They scoured the store looking for it, front and back. They returned and said they couldn't see it but knew - they've seen it somewhere. Apparently, Rocket Fizzard has two Rocket Fizzes in the area. They called the other store and asked their staff member to look. TA-DA! It was there! They told their staff member to please hold it, gave us directions to the second location (wasn't far), and also - a little aside I overheard - told their staff member thank you and how much they appreciate them (great, positive, boss...) 3.) A Little Note The Rocket Fizzard also had a name tag that prominently displayed their preferred pronouns. I thought that was a very kind and inclusive little way for all to be welcomed/accepted. NAMES/SHOUT OUTS: The Rocket Fizzard is played by: Adonay. I want to thank them, from the bottom of our candy hearts for providing us the BEST Rocket Fizz experience, and one of the best overall customer service experiences ever. I do not recall, but they may oversee both locations we went to this day. Either way, they are doing an excellent job. Isaac: Our cashier who was pleasant, fun to chat with, and also - great customer service Krissie: She actually works at Adonay's other shop (I didn't go in), but she held the sign for my mom, and she wanted to make sure I mention her because - again - great customer service. If it isn't clear, I highly recommend this place and will ab-so-lute-ly will be returning. Thanks!

    The personality of the clerk there was incredible. LOVED his spirit and impeccable service. Was not…read moreimpressed with the selection, although it was a small shop. There seemed to be a lot of basic "can get anywhere else" options and less of an atypical type of selection. Would likely go back if I'm in the neighborhood but would rather try some of the shops NOT in an outlet mall instead.

    Box Lunch - giftshops - Updated August 2026

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