1. BowlersMart Northglenn Pro Shop Inside AMF Northglenn Lanes

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Northglenn, CO

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BowlersMart Northglenn Pro Shop Inside AMF Northglenn Lanes

5.0 (1 review)
Closed • 5:00 pm - 8:00 PM

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8 years ago

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Sportsman's Warehouse - Literally sleeping on the job

Sportsman's Warehouse

1.7(202 reviews)
2.3 mi
•$$

I've been shopping with Sportsman's for year, & appreciate having them in our neighborhood! I've…read morebeen in these stores, all over Colorado, New Mexico, Alaska, & have always been given outstanding service. It breaks my heart to see the selection of items dwindling down to next to nothing. I used to go into my store (84th) and could look around for an hour and find something new every time.The pricing has always been competitive, sometimes downright cheap. 200 reviews for a store that's been open for 10 plus years, says to me that the only time anyone gives a review is when they have a complaint. I'd bet I've been in my store 200 plus times. Support local businesses, these companies employ your neighbors. My only complaint is that this is a corporation, & the policies are handed down from a board that probably wouldn't know the correct end to hold of a fishing pole, or firearm for that matter. P.S. The last time I was in they had a sale on sleeping bags 25% off, one of the staff was right there to answer our questions , & couldn't have been more helpful. I wish I could remember his name.

I was disappointed with my experience purchasing from Hunting. Unfortunately, the customer service…read moreand product knowledge at the gun counter did not meet my expectations, and I felt the overall interaction was lacking in professionalism and respect. I hope management takes this feedback seriously and considers making some positive changes to improve the customer experience. Customers deserve to feel welcomed, respected, and confident in the information they receive when making a purchase. In my opinion, it may be time for some fresh leadership and a new approach at the gun counter.

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Sportsman's Warehouse
Sportsman's Warehouse
Sportsman's Warehouse

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2nd Time Sports

2nd Time Sports

4.7(36 reviews)
1.3 mi
•$

Johnny helped me out finding a hockey cup I needed and was in a rush for. Very good customer…read moreservice!

Chuck, For your…read moreinformation, I actually came into your business and had my son fitted for a helmet. Unfortunately, you did not have the size we needed in stock, so we went directly to the manufacturer. When it comes to my child's safety, I will pay whatever it costs to ensure he has the best protection available. What I found disappointing about your response is that it came across as defensive from the very beginning. If your company's policy is that you won't help customers unless they purchased the product from you, then perhaps that should be clearly communicated. What you also failed to address was my concern about the unfriendly, nonverbal communication we experienced in your store. Ironically, my son's cheeks were just barely touching the side pads, so the helmet needed a minor adjustment. We stopped at another sporting goods store, and they were happy to help us. They took the time to make sure the fit was correct, and because of the excellent customer service they provided, I ended up purchasing a different helmet from them that fit even better. You assumed that because I didn't buy the helmet from your store, I should not have expected any assistance. I disagree. I was a small business owner myself, and if someone came into my business needing help with a product--even if they purchased it elsewhere--I would help them. More often than not, that level of service led to a sale and earned a loyal customer. Customer service builds relationships, and relationships build businesses. There's a reason I was able to sell my company successfully. Unfortunately, that wasn't the experience we had at your store. Your employee simply shook his head "no," dismissed us, and made no effort to assist. Had he taken a few minutes to help, your business very likely would have earned a sale and a long-term customer. Your response has only reinforced my impression of how your business treats people. I'll gladly drive wherever I need to in order to get the products and service my family deserves. Even if your store is on the way, I won't stop. I'll take my business elsewhere.

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2nd Time Sports
2nd Time Sports
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BowlersMart Northglenn Pro Shop Inside AMF Northglenn Lanes - sportgoods - Updated October 2026

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