My family had the BEST time this past weekend at Bowlero! The staff members were friendly and very attentive to our needs. If you're looking for a place to enjoy spending time with your family that won't break the bank...this is it! We will definitely be back! read more

Had our daughter's birthday here with a group of friends.The process to book an event, food and service was great. The place is very modern and clean. Would highly recommend checking out if you have young kids or want night out to go bowling. read more

Sunday afternoon 2/23/25 at 4pm, they ran out of pizza and burgers. I had gift cards that they didn't accept at the bar for food and drink, even though they said it would work there. They said it had no balance, but i checked on the website and it stated I had the full balance. I had even tried to use it for bowling, but since i booked online i had to pay in full online with my credit card. They couldn't reverse the charge and charge my gift card instead. And now for the worst part, if you reserve online you could be paying 2x or more to bowl. I was told the cost per game was ~$8.50 a person per game. That is the price when you walk in without a reservation. I reserved for 10 people online at $35 a person. That is for two hours of play per person. They gave us two lanes. If i were to have had 3 people, it's still $35 a person for two hours. You literally get ripped off the more people you have. And if it's not enough for the crazy mark up with reserving online, they also charge you a $22 reservation fee to book online. And finally, if you book online you have to pay for shoes for everyone. We only needed 5 shoes but paid for 10. I figured they could refund some money back, but nope they just gave me additional credits to use for food. And so since my toddler typically eats burgers or pizza when bowling, it was even harder to use it. I know it's not the fault of the workers there, it's just corporate policy, but if you can I would 100% avoid this place because of their pricing structure. read more

SLOW SERVICE. Had to wait an eternity to exchange shoes! Worker was annoying and hostile and rude. read more

Bowlero Naperville - Just kept waiting... - Venues & Event Spaces Near Me - Naperville, Illinois

It was an ok experience bowling wise but the service was slow and the person who gave me my shoes was rude. You have to sit by random people across from you and it's very annoying. The music was loud and shook the seats. There was barely even a table and it was at the end so you could barely reach it. read more

Bowlero Naperville - Venues & Event Spaces Near Me - Naperville, Illinois

Waited 1 hour to get the pizza we ordered. Was given a "$5 arcade card" for the inconvenience, and it had $0 on it. And be careful booking because the refund process is literal hell (none of the employees can help you & they make you call a number that doesn't answer). read more

We were in town to for a wedding with a lot a time to kill. Enter Bowlero. We arrived at about 12:30 on Saturday and the place was still pretty quiet. Hubs and I grabbed a players card from the self-serve kiosk for the arcade (boo to the $3.00 fee the business takes right off the bat for issuing new cards) and headed to the games. My SO loved the hatchet throwing and the amount of tickets it gave him. I liked Skee-Ball, the one (Metallic themed) pinball machine they had, the PacMac game and Connect Four. We're 38 with no kids and had a fun time. Hubs checked out the bar. I used the restroom (could have used a major remodel and more stalls in my opinion). The bowling alley was on the other side of the building and we didn't check it out -- this time. I think we spent around $60 at the arcade. After all the games we played this left us with around 1,000 tickets. We had to leave, so we left our card with a family member; hoping he'd be able to redeem the tickets. He had to leave, too and gave away the card to a kid waiting in line. CON: There definitely weren't enough employees working the prize counter. OMG. Given the amount of birthday parties going on and the number of kids trying to redeem 1,000s worth of tickets (with no urgency), we would have been there for hours and hours. We were patiently waiting in line for our turn, but kids would just walk right up to the counter and cut everyone off -- parents not stopping them, either. A waiting system like you see at the DMV would have been helpful! Happy birthday to the random kid who got a $60 gift from us in the form of tickets! I'm not sure what this building used to be before Bowlero, but someone told my husband there is still an old rollercoaster inside that they built walls around. Spooky? Neat? I was intrigued. The menu looked pretty good. Party-sized soft pretzels that I definitely want to try if we go back. Didn't encounter any staff, so I can't speak to their friendliness. Maybe, like everyone else, they're short staffed. Given the amount of customers more employees should have been walking around. Ample parking. Recommend if you have a few hours to kill in Naperville and you really want to be entertained. (This was our backup to the Morton Arboretum after we realized we couldn't get admission tickets.) read more

Jeffery is as the best !! he took care of our family with the best customer service and everyone was so nifr.

This is the fourth time I've been here. I made a yelp account just post this. Do not come here go to any other location. Go to any other bowling alley because the bar the food the bowling the customer service is awful. I normally don't judge a book by 1 or 2 experiences but this place is trash. read more

Super upset with our experience. Everything was very disorganized. Our server checked up on us maybe a total of 3 times during the couple hours we were there. You'd think a place that advertises events would be a bit more prepared and on top of things. To add to our low quality experience they lost my partners ID and his credit card & now they're telling us they don't know where they are. Don't book this place for birthdays if you want to be disappointed. read more

Fun night, food was not good. I like the inside. Good music , clean, we got a lane very fast even thought it was busy. The food was disappointing though. Had to go find someone since part of my order didn't come. Still had a great time and I would come back to bowl. I'll make sure to eat before I come next time. read more

Bowlero Naperville - Tenders - Venues & Event Spaces Near Me - Naperville, Illinois

Do not go here if you actually want to bowl. What they have here is a cross between bowling and an arcade game. The bowling pins are attached to strings which affects any pin action and sometimes causes pins to fall down when nothing hits them because their strings get crossed. They also charge $10.99 per person per game. As an added bonus, a pitcher of beer is $28.50. read more

Birthday party (participant) review only! My son (6 years old) was invited to a birthday party at Bowlero. I've been to numerous parties at fun locations before, but WOW! Bowlero was over the top with customer service, food, layout and FUN. The kids started with several bowling frames - with the exception of adults helping set-up the screens, they were able to follow along and manage the games themselves. Food was provided here: both for the adults and the kids! The kids set-up included hot dogs, pizza and toppings. Adults could choose from hummus varieties with veggies & pita chips, and some incredible flatbreads. After bowling, we transitioned over to a picnic-type set-up, where the kids sang happy birthday and had cake. Cake was provided and the host also brought cupcakes. Lastly, we then moved on to the arcade area, which was a blast! Fun for the kids to bounce around from activity to activity - and at the end of the time, my son had enough points accumulated for some neat prizes! I'm not sure the price tag on an event here, but it was an incredible experience for the littles and well-managed! read more

The service of this place on my last visit was a literal joke. We planned a 25th birthday party here (not something we'd normally go for but a bestie is pregnant so this seemed like the most appropriate) and got a party package for 2 hours that turned out to be between 40-45 bucks a person (there were 13 of us). The setup was actually cute, I'll give them that much. The food (pizza and wings) was mediocre but we were fine cus we were starving. For me, it was the service and the operations of the bowling alleys themselves. We had 3 lanes reserved all of which didn't work properly. After resetting them multiple times they decided to move us to 3 different lanes, which eventually started acting funny as well; no biggie at this point we're getting tired and we're here for fun not competitively- so whatever! And they gave us coupons for 2 free hours for the future because one of us had mentioned that we wasted a lot of hour 2 hours waiting for resets, etc. The worst part were the servers. Our server Dominic was nice? but also a total space cadet. Prioritized hanging out with his buddies, chatting at the bar, walking around with people that clearly weren't workers. With each drink order we waited at least 25 minutes.. and NO ONE working was actually busy. Or doing anything. I waited for my drink again and watched about 12 workers chatting and hanging behind the counter - I get it, they aren't bartenders, but there was ONE girl behind the bar and she wasn't the nicest either. At one point, our server said to me "she won't make your drink for me I don't know I'm only 19 do you think you can try and ask her to make it for you???" Okay.. fine I'll ask her? When asking for my drink she was confused and said there was no ticket, and even if there was "I'm not making those drinks and they guy taking care of you stepped out for a bit" I told her how long I was waiting and she said she couldn't help me. Dominic continued to check on us, but it seemed like by the time he walked 20 feet to the bar, he didn't put in any orders?? So confusing and honestly ridiculous! And I'm a patient person!!!! I saved the best for last- we finished the night with laser tag which also DIDN'T WORK. Halfway through the play- they needed to reset and gave us vouchers for free laser tag next time. What the hell!!! Don't waste your money here-- cus I'm irritated I wasted mine!!! read more

Only good thing was I was getting strikes and spares. Bad thing is the customer service and wait time. Took them almost 30 minutes to get someone to fix the lane for us. Completely understaffed at the front desk. Waited 15 minutes just to get help with shoes. read more

This place has a lot going and has a great atmosphere. They have a ton of lanes also. Bowling was good but the balls have thumb holes in both sides of the fingers so your bowling purists may be offended by that. Love that you could order from your lane and that they have lots of TV's for the sports fans. The kids also enjoyed the games. read more

Take your business elsewhere and give it to a business that deserves it. Bought a Groupon deal only to just discover I had LESS than 3 WEEKS to use it and it is already EXPIRED. What business puts out a deal like this with VERY little time to use it!? I reached out to Bowlero and spoke with Thomas who offered no help over the phone to try to make the situation right. He then asked me to email him all the information pertaining to my Groupon deal I bought, which I sent him 4 days ago and he has yet to reach out to me with a reply in regards to if there was something they could offer to make it right. He told me he'd get back to me the next day. Obviously he wanted to just get me off the phone and all this business is looking to do is TAKE YOUR MONEY!!!! NOT A WAY TO DO BUSINESS!!!!! Fortunately Groupon escalated my complaint over the deal with them and gave us a full refund. read more

The bowling is great. Disappointed by how were put in the last two lanes, music couldn't be heard. Asked to turn the music up at the front desk and they said they couldn't. Made bowling boring. I just wanted to jam and bowl. The bar service was slow. Overall good vibes everywhere else read more

Bowlero Naperville - Venues & Event Spaces Near Me - Naperville, Illinois

Bowling Review: If you're a decent bowler and are expecting to bowl a decent game here save your money and go St. Charles Bowl, they actually care and maintain their lanes. The lane I bowled here was so oily the ball was practically slipping out of my hand. Not only was there too much oil on the lane there was no pattern whatsoever. I tried everything to get the ball to hook and it would just slide its way to the pins without picking up an ounce of friction. From the ball itself (which had two thumb holes) to the pins (which seemed odd/cheap) the only upside I can think of is the unlimited bowling for 20 bucks, which is saving this review from being 1star. read more

A couple of weeks ago I had posted a review of my experience at the Bowlero in Naperville. An as a response to my review I was told email them with some information about the location and that it would be passed on to corporate.well suffice it to say. No one has reached out to me . This has me wondering. Why even reply if your not going to do anything about it, read more

For a fun night with adult friends or older kids, this works. For a kid's birthday party? No. I took my kids to a party and the setup just didn't work. The lanes can't really accommodate more than about 6 people total. The kids had to sit on the floor to eat. It was dark. Then, in the arcade section the kids played for a while and got no points for prizes. ZERO. Usually kids bday arcade cards come preloaded with enough for a piece of candy at least. My husband and I sat at the bar to eat and watched our child from a distance because there was no room at the lanes. read more

Great weekly specials, I think the best two are taco Tuesday's (tacos and cheap beer) and Sunday funday (they double your arcade tokens and there is a bowling special that day) wonderful servers, yummy nachos. Super fun classic and modern arcade games. * Alcohol is way over priced except when there is a special, the prices aren't listed on drink menus, and the specials printed and on display aren't valid anymore (as per the bartender). * We had to switch out bowling lane twice because it kept miscounting pins, freezing, and some other issues. Overall I will definitely be back. I had a good time. read more

Bowlero Naperville - Venues & Event Spaces Near Me - Naperville, Illinois

Came here on a double date. There's a ton to do. We played ping pong while we waited for a lane and they prorated when we got called early. Bowling was way more expensive than expected and we didn't realize we payed by the game and not the hour. This explained the lack of urgency from the staff when we asked for help getting some balls unstuck from the return. It was a fun time but we probably won't be back. read more

Fun spot to burn off winter energy! Very clean facility, excellent bowling, food is yummy, and the arcade is a plus. Pricing is quite reasonable- and worth every penny for a fun, inexpensive way to get out of the house in our lovely Midwest winters. Tips: 1. Join the MVB club (free, on Bowlero website) to get $20 off your first bowling visit. 2. You can't make reservations ahead (unless for a very large party), but you can call and ask for approximate wait time. The staff is very friendly. 3. Manager named CHRIS and Server names MAX are excellent! 4. Check out the arcade! Not a total money drain...the prizes will make the kiddos day. Enjoy this fun, easy indoor place for a good price and great fun! read more

Huge bowling alley with a gaming area and another area with pool tables. Wednesday afternoon we payed $5.99 per game, shoes no matter how big you get are too tight at toes and lane machines kept breaking down and automatic pin count kept showing pins knocked down that weren't and it screwed up the scores. All the bowling balls are at the lanes , so it's hard to find a ball that fits fingers properly. There is a bar and they have overpriced food. Someone ordered the huge pretzel for $17.99. That's right,$17.99! It was a hard piece of cold cardboard within 5 minutes of being served. 3/4 of it was thrown out. read more

Bowlero Naperville - Venues & Event Spaces Near Me - Naperville, Illinois

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Went there last night for the first time had a great time. There was ten of us. The price was good $40 a person for two hours of bowling and included the shoes. our server Rob was fantastic and the manager I believe her name was Amanda did a great job. we definitely will go back. read more

We come here to laser tag all the time and we had so much fun thanks to Felix C!! He was awesome give this man a raise because he was so helpful and the only employee who was actually paying attention to us since we came in pretty late at night. Thanks for all the help Felix read more

Bowlero Naperville - Laser tag - Venues & Event Spaces Near Me - Naperville, Illinois

We couldn't have had a better experience! Clean, fabulous service, and wonderful food!

Space: great Service: eh Food: mediocre at best Came here with friends to celebrate a birthday (we are in our 30s). It was all of our first time here and we were wowed by how great the space is. Also well run at the check in counter. We had a lane ready for us right away (had a reservation) and they even had a little happy birthday sign and were told we had a server. Great so far. We made it over 6 frames of bowling for 8 people before our server Jeff showed up, just to tell us he would be back. When he came back it was to tell us he was getting water and would be back. When he came back... No water and still didn't take our order. It took almost our full game of bowling to get water and place an order for beer (with no apology on wait). We had to chase him down to put in a food order and it surprisingly came semi quick but the food was mediocre at best. Wouldn't get it again. Jeff continued to be very odd and we have a running theory that he was on some sort of drugs because he was sweating and running around frantically but didn't seem to be actually doing anything. The weirdest part was when out of nowhere he yells "shots for everyone if I get a strike" and randomly threw a ball down the lane to get one pin. We were also between multiple groups of middle schoolers and high schoolers so I don't know who "everyone" was. I don't live near here but my friends in the area said they'll stick to their usual bowling alley vs coming back after our strange experience. read more

Bowlero Naperville - Loaded Fries with Chicken - Venues & Event Spaces Near Me - Naperville, Illinois

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Take your business elsewhere! Bowlero is a joke. Terrible food and service. I would not recommend to anyone!!!

For a place called BOWLero, they had probably one of the worst bowling lanes I have ever been to. The place in general is a good place for a family outing, mostly because of the arcade and laser tag (and bar, am I right?). But if you are looking to go bowling, do not come here. The designer decided to put large televisions directly above the pins, creating a distraction and reflecting directly in your line of sight, making it almost impossible to see the arrows. The bowling balls also have a thumb hole on each side of the finger holes, making it slightly unbalanced. All in all, if you are coming here for all they have, it's a great place to go to. But if you want to get a new bowling high score, forget it. read more

I had a really good time thanks to my sever Key! I was pleasantly surprised with the price of our drinks. $7.25 for a cocktail speciality drink! Way better pricing then you get in the city. There's a happy hour after 5 M-TH where it's $3.00 for drinks. Ordering at the bar was honestly terrible. Only reason they get 4 stars is because of how great Key was. He made sure we had everything we needed once we got our lanes. From food taking 40 + min to it accidentally being thrown away... I was turnt off . But Key was so funny and made sure everything was taken care of. They need to work on their employees customer service and kitchen time. The overall place is dope. I'll most likely be back.! read more

Bowlero Naperville - Menu! - Venues & Event Spaces Near Me - Naperville, Illinois

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Way overpriced and poor customer service. They screwed up and put us on the wrong lane. Hispanic lady heavyset with lon black hair behind the counter was a idiot. Save your money and go elsewhere,not much to offer and not worth it read more

Disappointed. I've bowled for almost 30 years, anywhere from the old small-town dive 4-lane alley to the upper end like Lucky Strike. However this chain/takeover from Brunswick seems to leave a lot to be desired. Specifically, this place could seem to care less about the bowling aspect but more so how to make money on drinks and games. Our lane along with a few near us had either mechanical issues or dead wood on the lanes and each time it took nearly 15 minutes for someone to tend to it. They seem very understaffed for a typical busy weekend. The wait at the bar for a drink or food order isn't much better. The only positive is we didn't have to wait for a lane on a busy weekend. Unlike other alleys, Bowlero stores all their alley balls in the ball returns at each lane, with no rhyme or reason to choices. It makes it difficult to find the kids balls and also makes you intrude on others to ask to take one. If you're coming here to specifically bowl, please note that the oil pattern is very heavy with no rhyme or reason to the design. My ball has a high hook rating and just skids down the lanes. I would go elsewhere and not waste your money. Local alleys in St Charles and Yorkville are nearly half the price and in better condition. read more

Tyler was really nice to our group and took really good care of us. Will be going back

Summary: This place is alright and under different circumstances, I would have had a much better time. Part of the frustration was the company but part of it was definitely on me for not recognizing that this isn't ideal for small kids. We came here at 4pm on Saturday with two 4 year olds. The place was mostly packed with kids birthday parties. But 4 year olds are too small for this. We got help getting the bumpers setup for the kids and I was able to poach a ball rolling ramp for the kids to use. But they didn't want to do it, they wanted to bowl like mom & dad. Several times the kids' ball stopped in the lane and someone had to come down and get it for us. That's not the places fault. I ordered food from the bar (which appears to be the only place to order food?) and after waiting 1/2 hour for nachos, I asked if they could cancel the order because I had to feed these kids something. The nachos then came out immediately with the manager giving us a refund. So at least they know how to apologize so they got a star back for that. The arcade was OK. The kids seemed to like it so good for them. I'm too old for that and just found it too loud and distracting. read more

Decent bowling but great food and even better service from Isaila (not sure about spelling). She made sure we had EVERYTHING we needed and wanted. By far the best server in that place. read more

just to say I went to this place prior to it being taken over by Bowlero so I am sure the place has not changed and is still as good. My issue is with the pricing. its astronomically high. I priced out a 2 hr session of bowling for Saturday afternoon for 1 adults and 2 Children and the price was $175....yes you read that right....$175 without tax. Apart from the high price of the bowling at $90 plus they added $20 per person for food and drink whether you like it or not. They also add $10 "event fee". What is that for ? Avoid this place like plague unless you have very deep pockets and stupid written across your forehead read more

Went here for an afternoon of fun with family and friends. Been a while since I have bowled. Norhing new about bowling. There is an awesome arcade area where are lit of preteens were at wirh parents. The bowling alleys, well they are all right. Not many oeople were there" most likely because of football playoffs. However, was very difficukt to find bowling balls. Sure there were a lit of them, but at the different lanes. So you had to pick and hunt for a decent ball. Big turn off for me. Then the lanes we were on broke down twice. The ball return did not always retuen the ball, then when it did, several retuened at once! The "automatic" scoreboard also did not work. Then we were told we had to move, good idea, so we moved. Same peoblems. Overall, if you do not count the family fun we had, was a vad experience here. If a bussiness is going to overcharge for what they offer, at least maje sure your equipment works properly and uf not either offer a discount or a free game as a courtesy. The least an apilogy! Do not recconend the Aurora Avenue location for bowling. Go elsewhere! Way over priced for shoddy equipment. $5.00 rental for shoes! What a ripoff. I thought abt 1 star, but giving it 2 gives them a venfit of the doubt. I stil will go somewhere else The price per game is way to high. read more

Went in for the $18 unlimited bowling for 4 people. After finishing our bowling, I went to pay and was charges $110. When I asked why it was so much I was told we had to pay PER GAME since we did not mention the unlimited bowling when we first walked in. There are no signs indicating this. There is a sign near the front door advertising the deal but NOWHERE does it state you have to mention this as soon as you walk in. The cashier said "this is how we do it". I will never come back to this location. read more