A VERY DISAPPOINTING EXPERIENCE AT LAUREL LANES!…read more
I had a horrible experience at Laurel Lanes. This was only my second time visiting, with my first visit being for a fundraiser 3 years ago and then again last night! Unfortunately, I was extremely disappointed. I believe in giving genuine reviews, the good, the bad and the ugly, and this experience was truly the ugly.
Let's start with the overall experience. There are children's games advertised that are no longer available and the main rugs looked dirty, worn and potentially moldy. The bathrooms were disgusting!
The establishment charges by the hour for bowling, meaning your game can be abruptly stopped mid-game if your time runs out, even if you haven't finished.
I spent $90 for one hour of bowling for four people, including four shoe rentals and we only managed to play one and less than half of a games before we were stopped. For that price, I expected a much better experience.
The service was just as disappointing.
We ordered food at our table, and our order was incorrect 3 TIMES. It took 55 min for wings that we returned, and left hungry. Instead of anyone taking accountability, the staff blamed one another. The waiter blamed the kitchen, the kitchen blamed the waiter and the waiter even blamed the manager.
What made the situation worse was seeing staff members staring toward our table and appearing to speak negatively about us, as though we were somehow responsible for their repeated mistakes. The lack of professionalism and customer service was unacceptable.
To make matters worse, we were abruptly cut off in the middle of our game and then had to sit at the table waiting for a refund for two items that were never delivered. Meanwhile, the table had already been assigned to new guests.
The manager appeared completely unprepared to handle the situation. According to the waitress, he was still being trained on how to process a refund, which she said would take 5-8 business days.
Now, let's talk about the food.
The burger was extremely dry and hard. The boneless chicken was the wrong flavor, was so hot that my niece couldn't even eat it, and tasted horrible. Honestly, the fries were the only good part of the meal.
My biggest issue is that this establishment appears to have invested in modernizing its suites while leaving the main areas looking old and outdated, yet the prices remain high. If customers are paying premium prices, the service, food quality, cleanliness, and overall experience should reflect that investment.
Unfortunately, Laurel Lanes fell short in every one of those areas during our visit.
For me, it's a NO. Between the cleanliness concerns, overpriced bowling, repeated food-order mistakes, disappointing food quality, unprofessional service, and frustrating refund process, I cannot recommend this establishment based on my experience.
I went there hoping to enjoy a fun outing with family and instead, I left frustrated and disappointed.
Customer service matters, accountability matters, and the overall customer experience matters. Laurel Lanes has some serious room for improvement.