I am currently in a league with this alley and i practice faithfully every saturday and never had a problem with my balls getting damaged. I went and practiced on Saturday March 22nd 2025 and 3 of my balls were damaged. Blue black widow was just purchased at this location 4 weeks prior to the damage, the forge was also purchased this year. Both balls costing $500.00. Another ball that i just had this place drill was also damaged, but she's a retired hammer. I was only looking to get the forge and black widow replaced/repaired. The damage was so sufficient that the pro shop could not fix this and the manager said he was going to replace both balls the following saturday. I arrived saturday to pick up my new balls and have another one (new) drilled. Can't just own one lol. When i arrived my balls were not drilled and they were not replacing them nor repaired my damaged balls and came up with a bs story as to why there were NOT fulfilling their end of their agreement. They claim the mechanic found no issues, then said that thunderbird lanes damaged my balls implying that i was a dishonest liar. Honesty is best policy!!! Simple as that. If you bowl at your own risk and your machines damage our expensive equipment it's ON YOU... why oh why are there no signs in the building indicating this? Hmmmm. Rich was sympathetic that day and i thought he was a cool dude and i actually FELT bad that the alley was going to take a loss!!! But the loss is on ME...Rich asked me why didn't i stop when i noticed the damage? UH i did STOP i never finished that last game smdfh. It's like all these knicks came out of nowhere, but it's my fault somehow. He is unprofessional in my opinion and shouldn't be managing this place. Very rude! Rich that name says it all though, we all know what that name stands for sir! You are ignorant, dishonest, and rude and treated me like i was the dishonest one, when in fact that was you. If you care about your expensive equipment monitor your balls when they return back because yes it can happen here. Rich claims their machines DONT cause this kind of damage? If your machines are so great you should have signs posted - Not responsible for damage, no replacements. read more