Staff is very friendly, but trying to get a refund due for a payment that was made for months…read morebeyond my service contract terminating has been utterly frustrating. ENDLESS back-and-forth, with mentions that a check is being sent (..it's not), always friendly but unfortunately they can't simply issue a refund on my card. I would avoid for these predatory billing issues that I'm experiencing. Yikes!

I got a small storage in Boulder, CO ....I sent them a check for 6 months , they confirmed receipt…read moreand 2 weeks later i get an automated email and text saying my account is past due ... WHF ?? Plus my rate i was told it can randomly go up FIVE TIMES ?from like $20 to $100 a month ...

I talked to customer service on the phone two weeks ago. They were unwilling to fix the situation…read moreand clear not as apologetic as their Yelp and Google response suggests. I think they are really misleading.

Wonderful climate controlled units. Even when there was heavy smoke outside, the air in the unit…read morewas clean.

Good service. Attentive, organized, reliable. Facility feels safe and maintained well.read more

We have been using BSS for many years. Denise is the best manager yet. Super professional !!! She…read morehas made it very easy for us to get in and out and rent extra space as needed. Also, is super smart and when we had billing questions was abe to get us invoices immediately. Denise, you are the best. Thank you again for all of your help and support. Mary & Tom SAG

I've always chosen Dillon Road Storage for all my U-Haul rental needs. They are usually not too…read morebusy and I'm in and out in about 10 minutes. The place is very clean and the staff is friendly.

Trigger warning! WARNING!!…read more I had an appointment to pick up my U-Haul trailer, for a three day rental. I was called 24 hours it in advance and asked to come one hour before closing. The business was not prepared to deal with the amount of customers that were present at the same time. When I showed up one hour before closing, all the parking spots were taken. So I pulled as close as I could to the east side of their small parking lot. I went in, I sat down and waited my turn. As Soon as the receptionist finished with her client, the male client left, and she started with her next client, female. Then he(the client whom just check out) returned, asking who drove the vehicle that I was in. I told him that as soon as I could that I would definitely move it for him, because there was no parking Spaces available. He started yelling at me, then someone else (female client) started yelling at me, then the people behind the counter stared yelling at me. Just to be clear I was the only person that was light skinned and blue eyed the entire building. I had to endure such a racial slurs says "white bitch"& "Privileged white bitch". I was told by the Male worker I was being Berate, for standing up for myself. I offered to move, which was denied. I offered to back completely out of the area, which was denied. Eventually the Male client who was screaming at me in the parking lot left. Before he left, he screamed at me. Calling me 'white' and other things. At this time I'm just stunned. I parked and went inside to ask the manager what the next step was. He told me that they refuse to do business with me. A female, being yelled at by a man and woman in the parking lot. I would like all the none Prejudice individuals of our community to understand that this is not a place That I would do business with. I'll pick up my U-Haul from anywhere else in the area except this place. So, what happens when, one person has no pre judgment, and the other does. ---- Update: Your response is just as I thought it would be. I'm still not interested in doing business with you.

Traveled and returned to new management in office when I went In to pay my rent. He didn't want to…read moreredo the bank deposit so I offered to come back in on Monday since they aren't open weekends and pay then if that made his day easier but only if I wouldn't get any late fees because I was right there on that fine line and he said that would be better..Monday comes, I pay online because the office closes at 5. Low and behold. 20 dollar fee. My thoughts it probably was a system generated thing so I just payed thinking he would take care of it. I pull up to my unit and there's a big red lock on it not put there by the system. I won't get into the problems it caused me not being able to access my things that night. Went in the next day and saw him and he was very non chalant and told me he couldn't refund me. So shame on me for risking my own money and energy trying to be helpful but it's clear this place has gone corporate. My rent also went up a ton since last month. And the new management are lurkers. Almost a stalker feel. Walking by the unit multiple times to look in and be nosey while your accessing it. Shame Barbara and the welcome, safe and trust dynamic that came with renting here and the previous owners is gone also. Time to move on. 20 bucks is 20 bucks. It's the lack of integrity and decency behind it that matters.

Don't expect the 5x10 ft storage locker to be actually that big. Actual measurements are: opening…read moreof locker is only 3 ft and 6 inches; inside width is 4 ft and 4 inches; length is 9.5 ft. Pros: Great customer service. Well maintained. Seemed secure.

Overall, I was very happy with this storage facility. It was clean and functional, and the admin…read moreprocess was straightforward. The initial discount on the first month also made it cost-effective. Nevertheless, I received a price raise of $30 for my 10* 10 box after 5 months. It came in the mail to my parents while I was overseas (I never received any communication by email). For this reason, I wouldn't use them again. That price increase in such a short amount of time is beyond inflation and felt misleading. I hope they reconsider this policy because otherwise, I was satisfied.

Storage is storage, right? Nope, not with Empire. With this company I felt incredibly well treated…read moreand very safe to store my most precious possessions. The owners are detailed, and kind, and the facility is new and beautifully clean and well maintained. They're really incredible people which makes all the difference.

Highly recommend using this storage facility! Shout outs to Shannon and Molly for doing their jobs…read morelike professionals! I have been using their units for years now off and on and this place goes above and beyond. Always willing to avoid late fees if theres good reason and make the whole in and out process easy and stress free. Also at one point I had an issue with getting furniture out my unit and they worked with me, no question asked with no extra charges! As of late they also gave me a free lock as a courtesy because my door broke. I couldnt be happier and feel any more security and safety from this business! One more thing...prices are great!! The building seems a little unfriendly but the place is golden, rent here, you wont be disappointed!

So happy with Brekke! My first delivery was planned in advance, but they were even able to add a…read moresecond storage container to my driveway with very short notice. Containers are clean inside and freshly painted outside. Arela (in the office) and John (our container delivery guy) and Ryan (manager) were all a pleasure to deal with. All were very accommodating and Brekke prices were better than PODS! Will use them again in a heartbeat. Locally owned and professional - doesn't get much better than that.

This company has blown my expectations away. From the first day i dealt with them i was impressed…read morewith not just their attitudes and willingness to help, but i really enjoyed was their ability to go above and beyond for me as their customer. Without disclosing too much, i have had a rough couple weeks. Nothing seems to go right. Except dealing with them. I first went there and needed a storage unit..... BAD. They stayed late to make it happen, moved a couple things around without compromising service to their other customers. What really made me decide to let people know how great they are is when i called i was created with hey c_ _ _ __ _ _ _!!! I thought that was amazing. Its running a business that makes me have much gratitude and respect for the operation they are running. thanks gents. You're doing amazing things!