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    Boulder Designs by Juffre

    5.0 (1 review)
    Open 9:00 am - 4:00 pm

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    Services - Boulder Designs by Juffre

    Landscape design

    Signmaking

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    2 months ago

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    Southport Printing Company - Located in the West End of beautiful downtown Portsmouth, NH

    Southport Printing Company

    (4 reviews)

    I dropped off a booklet on November 5th that I wanted copied and spiral bound. When I discussed the…read moreproject with staff, I clearly defined my time frame and was assured it would be done. This was to be part of a Christmas gift for a special aunt who lives out of state. I explained, in detail, that I would need to ship this gift prior to my own travel for the holidays. 3 weeks went by with no update, so I stopped in to inquire about progress, as I was in the area. I was told they hadn't even started it yet and asked what would be the "latest date" I would accept for completion. I mean, I thought 3 weeks was long. Regardless, we agreed that December 13th would be the latest that I could still get this to my aunt in time for Christmas. I watched her write the date on the order. She said, "It will probably be earlier" and assured me it would be done. On December 10th, I stopped in to pick up an order from EverPresent (a service they host) and again inquired about the progress of my order. The manager with whom I interacted was surprisingly rude and told me they were "prioritizing orders for Christmas." I explained that I had dropped off the order at the beginning of November and that my order was a Christmas gift. Instead of any apologies for the delay, or common courtesy, she's rooted around on the counter, found my order and said, "It's been scanned." When I asked when I could expect it to be completed she said she wasn't the one working on it and then flipped it up and said, "Do you want it back?" Honestly shocked by her behavior, I left and awaited the deadline. Instead of a call or any update, I received an email on December 17th stating that the project "was finally done." SIX WEEKS. I didn't see this email until after 5pm on Friday. They doubled the price of what was discussed. They're closed on the weekends and I was traveling on Sunday for Christmas. Needless to say, my aunt didn't get her gift. When I picked up my order I was told that they "had orders they had to fill for the government" that took priority and that "the printer went down on the day they went to print my order." I don't know how this place stays in business. Horrible experience. Unacceptable.

    I worked with Southport for a couple weeks to print a black-and-white image They charged me $40 for…read morefile prep, and printed it in color instead of black-and-white, which made it blurry and a shades of lavender and then told me it was my fault, because the quality of the image was so poor I later went to another printing facility, who charged me far less for a much better quality product to my specifications using the same image.

    Boulder Designs by Juffre - signmaking - Updated May 2026

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