We needed service on our gas oven, so we called Downeast. They got us an appointment in a…read morereasonable amount of time. The day of the appointment our tech, Dan, arrived exactly at the start of our window. He was friendly and professional. Dan not only fixed our oven, he also tweaked little things to make it operate better. When all was said and done, the total bill was very reasonable and we were thrilled with how well our oven works now! Very highly recommended Downeast to anyone!

Just had Dan out from "Downeast appliance" to help address a ice maker problem in our refrigerator…read more He very quickly diagnosed the problem -- the water input was too much ( plumber had put a commerial ice maker valve on input line instead of for a residential valve ). Got the valve replaced - issue quickly fixed. Great pricing. very professional and courteous service. i very highly recommend Downeast Home Appliciance! i will not hesitate to call them again for any and all futures needs. JJ W Scarborough, ME

I have been going here for over 20 years I have always received excellent service!!! Some of the…read moreposts on here are so unreal !!! I wouldn't go anywhere else they have always done all my repairs on all of my vacuum's !!' They have even been very helpful to just fix in store on the spot !! These guys are the best be nice and you will get the service you need!!! I recommend this place 1000%

DO NOT DO BUSINESS SITH THESE FOLKS. Please, save yourself the trouble. We brought in our $500…read moreDyson in July, they said it might not be repairable but they would let us know. We didn't hear back from them until October when they said we owed them a $15 disposal fee. We said they never even told us they were throwing it out and would have happily picked it up and disposed of it ourselves. Honestly it's an expensive vacuum so I would have liked the opportunity to see if we could find someone else to fix it. The owner then proceeded to call my husband a dumba$$ and a piece of sh*t and started screaming at him. I don't know what scam these folks are running but this is not a business you should be utilizing.

Suggest not using LP appliance out of westbrook…read more.. I go in Monday. Pick out the dishwasher and he says they will come out Wednesday to install. he says they will give me a call. Come wednesday, I wait til about 11 am (after they open at 9) today and call. He says yup we've got you on the schedule for sometime this afternoon. I wait and call back at 3:15pm (because they close at 4) and say hey I'm just checking on that install since I know you close at 4. He says "did you call mark?" I'm like I wasn't given marks info. I haven't heard anything since I called this morning. He said "he will leave a note. Mark should be back around 4/4:30." i vocalize that i stayed home specifically today because i was told the install would be today and am gone thursday, friday and all next week. I call back 3:55 to get marks number and of course go to voice-mail. "Closed for the day". I'll just go somewhere else at this point. I then get a voice-mail the next morning from Ryan "The is Ryan from LP appliance, give me a call when you get the chance. I'm sorry about yesterday but it sounds like you'll be happy to go someplace else. I saw your little display on Facebook (meaning my factual review of this experience) on Facebook. Give me a call. ​" I don't know about you but the passive aggressiveness is seeping out of that voice-mail and I think I will do business elsewhere

Awful. People don't want to work anymore, only it is the boomers who whine about online businesses…read morebeating them, only they are sending the business to Amazon on a silver platter. I stopped by to inquire about having a reversing valve in my Whynter heat pump (portable ac unit with heat) and as I had already done the troubleshooting and identified that the reversing valve is the problem and this unit uses the same universal reversing valve found in many hvac units. I found the exact part on Amazon for $12.95. They said they don't know if they can source the part. Really? I just finished telling you boomers that I already identified the part and it is a fairly universal part. I was perfectly willing to pay a few hundred for the part to be replaced as I no longer have torches for brazing nor AC gauges to charge it properly. Good grief. Stop complaining about Amazon if you are turning away business, especially where you have an engineer who already identified not only what is wrong, but that this particular model doesn't even use a universal part. If I had the torches, goggles, a vacuum pump, and the gauges, I would repair it myself. Why are you turning away what would have been an extremely easy job and a quick couple hundred bucks in pure profit? What the heck is wrong with brick and mortars today? Y'all don't want to work anymore.

I bought something at this place and was parked in the parking lot for a few hours. No one else was…read moreparked here at all and the manager came out to tell me I could not park here even though I wasn't in the way and not doing anything inappropriate. Very bad experience would not recommend this business!!!!

In 2015 I was searching for a natural gas baseboard heater for my kitchen. There had been one there…read morewhen I bought it, but a master plumber friend told me it was unsafe because it had a live flame (it was also visibly old and worn and I wondered what other hazards were lurking); he properly removed it for me - this is a task that requires a person to have a professional gas fitter's license. The long dimension of my kitchen faces primarily north, with only narrow western and eastern exposures. I bought an electric baseboard to replace the original natural gas heater but when the winter was seriously cold, it wasn't sufficient to keep the room warm. I'd gone to the big box stores, but they only carried electric baseboard heaters. I'd checked plumbing and heating supply stores and websites for natural gas heaters but could only find tallish, rectangular ones; because of the room's configuration, I needed a baseboard heater. One day I remembered that Dan Walker of Downeast Appliance, who had come to my house to repair some appliances, had looked at my ceiling mounted furnace and told me that Grainger's carried them (I'd been told that they were no longer being manufactured). On a whim, I drove to Grainger's to ask if they carried a natural gas baseboard heater. At the time I thought that they only sold "to the trade" but hoped they would direct me to someone who could sell me this item. I was pleased to be wrong - they do sell to the public. A very pleasant fellow named Kevin ably assisted me and found two models, both by the same manufacturer - Cozy. I was delighted to find out that they were made in the USA. One was too long - six feet, and the other just right - four feet. Cost $1,030 - Kevin said "ow" for me. It turned out that they were being discontinued with only eight in stock, and one in the building. Kevin reserved the one in the building for me. He told me that they reserve for eight days, cash and carry, and that they accept cash, credit or debit cards, no personal checks. He printed materials for me and indicated that I could access them online too. The whole process was very quick, only about 15 minutes. At home I reviewed the materials which stated that the combustion chamber was sealed, alleviating my primary safety concern. A few days later I picked up the heater. A different sales associate wheeled it out to my car for me, chatting sociably all the while, and got the boxed heater safely settled there for transport. I took it home and arranged to have it installed. Now my kitchen is warm and usable during the bitter winter periods; before it was not unless I was baking or roasting something in the oven. The people at Grainger's were friendly, effective, and professional. They carry something like 1.5 million products. If you've hit a dead end in your search for a needed item, give them a try, online at https://www.grainger.com/ or at their Warren Avenue location.

Bright and clean store. Called ahead, part was in stock and waiting for me! Best around!read more

I will not give him my business. He told me by phone that he had the part I needed.I said I could…read moreleave right away and get there right at, or a few minutes after, closing time depending on traffic. He told me that was OK, and I said I was on my way. When I arrived at closing time the lights were off, doors locked, and he was not around. I wasted a round trip across town because he told me he would be there, but did not keep his word.

I needed to make extra copies of keys as I am moving to a new apartment. Typically I make key…read morecopies at a Lowe's or Home Depot, but a friend mentioned this place so I had to come see it! First step in, I love it! Tons of people helping customers find what they are looking for. As soon as I walked in someone asked if they could help me with anything, and they quickly made my keys for me. I spent time picking out key covers and carabiners. I'm so glad someone told me about this place. It's much closer than driving to other larger stores and they had plenty of stuff! I also can't say enough good things about every one who works here.

The most knowledgeable service team imaginable. And so truly happy to help customers solve a…read moreproblem.

I have no expectations that this review will turn a light on for anyone, or change behavior, or…read moresales practices. But perhaps it will. I've been saving for a new washer/dryer for about a year now. I've had positive and good experiences with Appliance Warehouse before, so I went back. I had my sites set on a specific stacked unit but the salesman was easily able to convince me otherwise, in that, if one part blew the whole thing was lost. So it was easy to change my mind about buying the washer/dryer as separate units instead. We discussed the height of the stacked units and would that be a challenge for me. No big deal. The additional space I'd gain was worth standing on my toes. The entire process was not without commentary about "the Chinese taking American jobs, Ukrainians trying to scam us, and even his wife who apparently doesn't load the dishwasher correctly". Did he think he was in the company of someone with similar ideologies? I was here to buy appliances, not discuss the global impact of capitalism. And for the record, I believe every human, void of territorial boundaries, deserves the right to work, earn an income, and care for their families. Fast forward to delivery of goods. All went well until it was discovered the cables and hoses weren't going to be long enough given the desired placement. I had already put out $600 to move the plumbing for this renovation job, so yes, I wanted it where I wanted it. These specs should have been part of the sales process, those specific questions should have been addressed then-how big is the room, where are the outlets, where is the access point for the drain and inlet hoses? If I had known I needed something other than the standard sizes, I would have been prepared, as I had a very limited window of time for this project. I'm an expert in my own field and I did expect expert level inquiry from someone in the appliance field. My bad. Do you ever just want something to go your way? The delivery guys left (a trail of mud through my house along with a puddle of water from a dripping hose-but it's March in Maine and I can't exactly fault them for that-it's just one more mess for this overworked teacher to clean up) and advised me to just buy new stuff on Amazon. Ok. What? What do I need? What's the amperage and voltage needs? Will the warranty still be in effect? Will you be coming back to do the installation? Instead of making a phone call, I opted to go back to the store. While there, we reviewed the final fees, subtracted out removal fees, added the stacking fees and I requested additional credit, given that the units I had just bought days before, had now gone on sale. That took some of the sting away. But. I'm still left with two heavy stacked appliances in the middle of my 6' x 6' room that I now need to install, move, and level myself? Can I? Yes. Is it frustrating to me that I have to? Also yes. First world American problem? Indeed. So, my new cables and hoses will arrive next week...from China. In the meantime I guess I will be tripping over my tool boxes and other laundry room detritus until I can take a break from teaching my liberal college agenda, to finish the work a man said they'd do.

Our refigerator stopped working, but I was able to defrost it and limp along for a bit. After…read moreshopping several appliance stores in the Portland, ME area, we went to Appliance Warehouse. What they lack as far as a showroom is concerned (it is named warehouse after all) they more than made up for with their service and visibility into fridge availability. It was easy to find out what makes and models they had access to. They had enough inventory where you could see some vital aspects of what you wanted to order (color of stainless steel, quality of drawers, etc.) What really stood out though was their flexibility in ordering and visibility into the supply chain logistics that affect all of the stores in the region. We had to wait, that was going to be clear, but AW gave us options on ordering and early alerts on when things started moving, so that we got our ideal fridge WEEKS before other stores had indicated. With 1 year interest free financing, approved on the spot, I really couldn't have had things go any better. If you know what you are looking for, given them a try. They deliberately do not stock or sell all makes/models due to some being problematic in some way...so if they don't carry what you are looking for, you might consider looking for something that AW does carry. They were very good!

Mr. Tedesco arrived within an hour of my call. He is professional, knowledgeable, and personable…read more He was able to analyze and repair my LG washer within an hour. If and when I have another appliance repair needed Mr.Tedesco (Apex) will be my first call. G. Weeks

Gary was the greatest!! Came out to repair our refrigerator same day I called. Identified the…read moreproblem, and repaired in about a half hour. He saved us from being taken advantage of. We thought we would need a whole new fridge, but the repair made it like new again . Did I mention the price? Way less than the big box store where we bought it. And they wanted US to show proof that we bought it there. They couldn't even come for a repair for at least 3 weeks. So glad we found Apex Appliance repair. Give them a call, you won't be disappointed.

Sadly, the legacy of Dan Jaquish is not being carried on. The new owners do not follow through,…read morehave an attitude, and are unreliable in my personal experience. Wish I could recommend, but cannot.

Came to my house to repair a Samsung refrigerator. After discussing on the phone, said shouldn't…read morebe a problem. I even ordered the parts required to fix. I cancelled another appointment from a chain to support a local business. Was treated rudely and was told that "i do not like to work on Samsung refrigerators." Not even attempting to fix the fridge. Now I am out at least 2 weeks losing revenue with a fridge. Would NEVER EVER recommend this business.

Adam is passionate about water! His goal is to make sure you are happy with your water, and if you…read moreare not he will do everything he can to improve the situation. I am not sure if it is a good thing to be told that "your water is the topic of conversation at the office!" However, it has led to some creative solutions for our well water.

From the owner: Fontus tests for water quality issues and provides you with solutions that ensure that your home or…read moreoffice water is safe and pure. We offer seven vitally important Water Testing & Treatment Services including Well Water Testing, Public Water Testing, Water Treatment and Filtration Systems, Hard Water Remediation, Water Treatment System Maintenance, PFAS Testing and Filtration, and free Radon Testing. All backed by our Triple Test Promise of 100% satisfaction.