Their CNA's are the best very hard workers not all but most they take pride in their work. The…read morephysical therapy was spot on with the goal on getting you well. They listen to elderly patients stories and give them encouragement when they feel their beyond healing i seen them start a healing process and light returns back into their eyes. Patient ,steady and effective. occupational therapy was good getting you back to normal everyday life at home.. I recommend this place. I would go back there again except for the food. My only complaint but you don't go there for the food anyway you go there to get well. Activities are also great. They do a lot to keep the patients entertained and active they had people come from Hawaii and talk about their culture and showed them how they dance is one example.

I stayed there for a total of six weeks, both pre and post surgery. Arriving on the weekend is…read morechallenging as it took a lengthy time for my meds to be apptoved so was in pain for many hours. There were several very good nurses including Christi, Rosio, Ana, Susanna, Mericel and Hector, to name a few. I did experience a small handful of not so great CNA's that were unpleasant and lazy but overall I received good care. They did run out of my pain medicine on 3 different occasions, one lasting almost 24 hrs when I was supposed to be receiving every 3 to 4 hrs. They did one time go into the emergency med kit to give me one dose during this time. Food not bad. Physical Therapy and Occupational Therapy was amazing!! I worked with Katie, Dori, Jennessy, Tierra, Jalwad, Ivan, Aldren, Jazmin Theresa and Bailey. They worked with me through exercise and physical challenges to rehabilitate me and it worked. Overall, most people at the facility were very nice, helpful and would address any concerns promptly. This was my first time at a Skilled Nursing Facility and my experience took a little time to get adjusted to but at the end I was very grateful for everyone. I want to give a shout out to the entertainment Director. She is bubbly and super kind. The perfect person for this position. The facility can use some new equipment in p.t. I would give a c+ on cleanliness. Bring sanitizing wipes. Just saying.

I am a retired nurse and my husband and I have been caring for our aging parents for the past eight…read moreyears. During that time, our family has experienced our share of hospitals and rehabilitation facilities. In our experience, Ocean View Post Acute stands apart. Never before have we seen such a strong partnership between Physical Therapy and Nursing. They make something incredibly difficult look easy. And we know firsthand that it is anything but. Our mom is a vulnerable 88-year-old navigating a difficult journey. The staff are responsive, attentive, and compassionate. They visibly slow down for her when she needs it, speak to her with dignity and respect, and encourage her while continuing to push her toward her goals. They do this even on the busiest days, when it is clear they are working hard to meet the needs of everyone in their care. No group of people is perfect, and neither is Ocean View. But what we see every day is the striving. The teamwork. The professionalism. The humanity. We don't know whether Mom will ultimately recover from her trauma. But what we do know is that Ocean View is giving her the best opportunity to do so. And in the end, that's all any family can ask of the people entrusted with the care of someone they love.

NO ACCOUNTABILITY FOR ANY OF THEIR NEGLIGENCE/MISTAKES!!!…read more First night my mother was transferred over she was woken up by a CNA named Arturo attempting to inject her with insulin, my mother spoke up and told him the she had already been given her nightly dose of insulin at the hospital before she was transferred over, he ended up injecting her with 15 units anyway. My mother called me right away scared and while he was still in the room put me on speaker and told me what had happened. When I attempted to tell Arturo over speaker that he had given her a double dosage he cut me off and wouldn't let me speak, I had to ask him to please let me finish, he didn't, he continued to cut me off. When I finally had the chance to speak and tell him what he had done he proceeded to tell me that I was wrong and that "it was impossible" for that to happen. Also note that because of allergies my mom needs a specific type of insulin which was provided to them but they gave her another type of insulin. STRIKE 1! The following day I was visiting my Mother. I asked to speak to a supervisor regarding the insulin incident, I was introduced to the floor supervisor Luz. As I was telling her about the insulin incident that happened the night before she seemed unconcerned and not bothered. I also provided her with a very important appointment my mother had. I provided the date, the time, the name of location and the address. Because of the type of care and procedure my Mother had she recommended that the facility take care of transportation and told me not to worry about it, they would handle it and make sure she gets there safely and on time. THEY DID NOT PROVIDE TRANSPORTATION AND DIDN'T BOTHER TO TELL US ON TIME. We had to scramble to get my mom there and back. STRIKE 2! My Mother needed to use the restroom and requested help from multiple staff members, every time she asked, each one replied "let me get someone else to help you". Her nurse that day Rose told her to go to the bathroom in her adult diaper instead of helping her get to the restroom. Eventually my mother could not hold her urine anymore and urinated, it overflowed to her sheets and she was left to sit in her urine for over 3 hours! When we brought this to their attention the response I was given by her nurse Rose was that they didn't think that she could put weight on her leg. I told them that it did not excuse them leaving her in her own urine for over 3 hours and they should have contacted the Dr for weight bearing concerns. STRIKE 3! My Sister and I were bombarded with calls asking about her medical history, medication questions, instead of contacting the hospital or her PCP. It went as far as contacting us for a phone number to a pharmacy that could have simply been googled! Every time we spoke to someone they had a different story or excuse. There is absolutely no communication amongst their staff, directors, nurse practitioners, or Dr's. It is complete crap show! I decided enough was enough and called to speak to the facility director Jason. When I asked for him, I was given the run around. I was 1st told that I could leave a message for him with the receptionist, when I told them I wanted to leave a voicemail they told me that he did not have one it would have to be a written message, then I was told to call back in a week, then they told me to call back tomorrow on 9.23.26, and finally got told that Jason would be calling me back tomorrow. After a long day of back and forth phone calls that both my Sister and I had, I went in person and demanded to speak to a higher up "Director of Nursing". She was well aware that I was on my way. When we sat down instead of discussing the issues that I listed above and that they were made aware of, she decided to sit down and discuss power of attorney instructions as well as advance directives. I had to stop her and remind her why I was there in the 1st place. Again they showed that as a whole THEY LACK COMMUNICATION, ACCOUNTABILITY, AND EMPATHY FOR THEIR PATIENTS AND THEIR FAMILIES. THIS PLACE IS HORRIBLE, GETTING MY MOM OUT ASAP!!!

I arrived at Ridgeview Health Center following a very invasive surgery and was immediately…read moreimpressed by the community. The facility is exceptionally clean, modern, and well-maintained, with a beautiful outdoor patio where I could enjoy fresh air and sunshine. There were also a variety of activities available, which helped make my recovery more enjoyable. The care I received from the nursing staff, physical and occupational therapists, wound care specialists, rehabilitation team, and dietary department was outstanding. Every staff member I interacted with was professional, compassionate, and took great pride in their work. They consistently went above and beyond to ensure I received the best possible care. I would highly recommend Ridgeview Health Center to my family and friends. The quality of care and dedication of the staff were truly exceptional and exceeded my expectations. Cathy K

4 months of care at Ridgeview was the worst experience ever. Made our very difficult time,…read moreactually horrific. Orders from ER not input into their system correctly. Call button for assistance wasn't working (and never checked) Lack of communication between the doctors and staff - caused a handful more "falls" that should have happened. More visits to the ER than anyone should have had. Doctors testing orders ignored, even asking over and over. Promises of "checking on my dad every 2 hours" were ignored and not ever implemented. 2 of us were there everyday and still could not get the quality of care and dignity that my dad deserved and needed. We were lied to daily and staffing numbers were under the mandated requirements. I would not put my worst enemy in Ridgeview. Be very vigilant before putting your loved one here.

My mom is on hospice and she goes there for a respite care which gives me a little bit of a break…read morefor five days. We've gone there a few times and staff and nurses are real nice. They have a nice space where you can have lunch outside of your room if you want to they have a nice little patio that the caretaker that I have going there too will take my mom out for a walk in a wheelchair I highly recommend this place if you are recovering from a surgery. Or if you have someone on Hospice that needs a place for respite care.

A Truly Exceptional Skilled Nursing Facility…read more Our family is incredibly grateful for the outstanding care my dad received at this skilled nursing facility. From the moment he arrived, it was clear that the staff genuinely care about their patients. Every nurse, CNA, therapist, and team member showed warmth, kindness, and a level of compassion that created a true healing environment. What really stood out is how committed they are to helping patients maintain a sense of normalcy and dignity. They encouraged my dad to keep a daily routine--waking up, getting dressed, and enjoying his meals in the dining room rather than staying isolated in his room. That structure made a remarkable difference in his overall mood and recovery. The activities they offer are wonderful and thoughtfully planned. From bingo and painting to live music and social events, they keep the residents engaged, active, and connected. It's clear they put their hearts into making each day meaningful. Bottom line: they go above and beyond. This is, without question, the best skilled nursing facility we have experienced. Our family cannot recommend them highly enough.

Do not come here. The second you become a patient at this…read morefacility you cease to be a human; you become an insurance payment. Before I came to this facility, the nurse liaison, Sarah, sold me on this place. What a phenomenal salesman. She knew I was eager to get Good physical therapy. I've been diagnosed as a partial quadriplegic. I've held the deep belief that I could improve if I could get the right physical therapy. She convinced me that would be the case here; I would receive the best physical therapy, with the best facilities, with the best trainers. I'm on my seventh week without physical therapy. Why? The same Sarah is also somehow the one responsible for getting my letter of agreement to the insurance company. For seven weeks she simply hasn't done this. Why would she? I'm not a person after all, I am an insurance payment. If you happen to run into Sarah, she is a great spinner of stories; none of the stories are true. I was getting RNA until they head-trainer Frank, canceled the program. In a phone conversation with him I tried to explain that I thought there was a miscommunication in regards to the cancellation. He repeatedly talked over me. Not letting me get a word in He repeatedly said, "I don't care what you have to say, I canceled the program." Frank's favorite things to do are moping around and watching TV (not training patients). Recently after coming back from PT I had a new roommate. The roommate I recognized from a previous facility. He assaulted numerous employees: kicking, punching, even throwing his own feces. He is not sane. Imagine the shocking horror I experienced when walking into my own room and finding him feet from my bed separated by a small curtain. It took less than an hour before he threatened me telling me he would **** me up. k*ll me. These aren't empty threats. He has further assaulted at least two employees here. A nurse heard this and he was moved to the room next to mine. We now share a bathroom and a door that links our rooms together. So he can now walk into my room and carry out his threats whenever he's so decides. Imagine the fear and anxiety that are my constant companions in this godforsaken facility. This man can walk, i am partial quadriplegic. I am not safe here. It's hot on my side of the facility because they keep the windows open to outside. Why? Because the stench of urine and defecation is so strong and overpowering coming from this patient Room that the windows have to be open to mitigate the smell. He urinates and defecates in his bed. He refuses to be washed or cleaned -and with the threat of assault who would want to clean him anyways. The administration regularly has 5 CNA's on the floor for 74 beds. That is 14.8 patients per CNA. That is budgeting patient-care out of the building. "They got it", says Jay the administrator when made aware of this predicament. No Jay, they don't. Jay is the third administrator in the year-plus I've been here. Patient- care (or a lack there of) is at an all-time low. The collective morale contained within this facility is at an all-time low. Experienced employees are being fired or leaving and being replaced by 22-year-olds with zero experience (why pay an experienced CNA when you can hire a one with no experience for much cheaper). One of these was put on the floor without finishing orientation in a section he had never had. The incompetence and carelessness of this administration is concerning, it's frightening. My quality of life in this facility is one of constant anxiety, sleepless nights, and complete the dehumanization. I can go on and on with the truth about this place. About how, for instance, I was pushed out of bed by a CNA who said I fell out of bed because of my "bad attitude" (does that mean she did it on purpose?). A new administrator who didn't introduce himself (Jay)came in my room and told me he wanted me to "feel safe" (not to be safe). The fact is: I'm not safe. Like a street preacher proselytizing, here I am trying to keep one person out of hell. Will I be further punished and denied physical therapy because I write this. I very well may be. So be it. If you read this, believe me: to lie in a bed here is to forgo your humanity. Don't come here.

They discharge me before I was ready to go. Now I'm having a lot of difficult tea with my health…read moreand getting around.

I love the youthful energy of the physical and occupational therapists working in this place. They…read morealso have a very nice gym. Top management is responsive and helpful. I would just be cautious with the people making discharge recommendations-- like where you go after you're done with rehab. These people may seem like they have your best interests in mind, but in reality they are self-serving. This is a common phenomenon in nursing homes and not unique to the Springs, unfortunately. I strongly recommend that you have your own team of people helping you with discharge arrangements.

0n 4/17, I went to The Springs for post acute rehab after a total right knee joint replacement on…read more4/15. The doctors, nurses and CNAs were very good. As were the Physical Therapists. The food was decent. I actually was hoping to stay for two weeks, but I was discharged to my daughter's house after 8 days, due to my insurance company and Medicare. I had done "too well" in PT! My departure seemed a little abrupt, there was some miscommunication with administration; I couldn't get appointments for outpatient physical therapy until beginning 5/13. Although a trying experience due to my pain, I do recommend The Springs. Visitor parking is by Valet only. I was told to please be out by 2 pm, but my daughter and I and Housekeeping, who wanted to change out the room for the next patient, before housekeeping left for the day (a Saturday) were all kept waiting, with no explanation, by the woman (Case Manager?) who was to give me my discharge papers and go over my meds with me. So I couldn't actually leave until 2:45, with my daughter waiting in her car, when she was asked to pick me up at 2! I'm still giving this a four star review, because, as I said, with the exception of one graveyard shift female nurse and some administrators, the doctors, nurses, CNAs and physical therapists were excellent! The facility itself is lovely.

My mom was there for almost 1 month . I had visited many other rehab/ nursing facilities before…read moreselecting this place . I can say , the most clean , bright , polite staff, friendly environment, high level of taking care of the patients and cooperative people I saw was here. Other places either messy hallways and rooms, very bad smell everywhere, dark rooms , patients' sad face ( i guess they felt what i was seeing) . Short story: we brought my mom from the hospital while she couldn't even lift her hand to hold the spoon , and after one month we left that place while my mom already was missing the staff , she walking on her feet.

When we arrived, Monica, one of the CNAs, came to greet my parent. (I give her a gold batch). A…read morenurse with an accent came by later to do paperwork and she was patient (though we wished she would greet us when we crossed paths in the hallways...as with the other staff). Most of the nurses and CNAs seemed nice, however, the feeling of being ignored was my parent's daily struggles. I understand that they have a lot of patients to take care of, but sometimes, when I was there, I could see some truth in it. The office people who take care of the business side was my frustration. Only if they would return my calls and keep me updated on the progress of my requests, I would've given the facility another star. Overall, the facility was constantly being kept clean, 70% of the staff were friendly and the care provided for my parent was acceptable, and I do appreciate what they do for all the patients.

Redwood Terrace is truly a wonderful place . Everyone their is so friendly and warm from the…read moremoment your greeted upfront. If your looking for Assisted Living, Memory Care or a Skilled Nursing for a loved one.. Put Redwood Terrace at the top of the list to tour. Chad Phillips & the Redwood clinical team will help answer your questions and put together a care plan that works. The associates their are very knowledgeable and you can tell they genuinely care for their patients, residents & families they serve. Rick T

Our family is devastated by the care--or lack of care--my 75-year-old mother received while she was…read moreat this rehabilitation facility. My mom was elderly, immunocompromised, and recovering from surgery. During her stay, she developed an infection and was clearly becoming increasingly ill. Despite her worsening condition, we felt that her decline was not taken seriously enough and that there was a lack of urgency in getting her the medical attention she needed. When her surgeon identified an infection at her post-op appointment, my mom was sent back to rehab rather than immediately being transferred to the ER. She then had to wait more than a week for a CT scan to determine what was causing the infection. During that time, we watched her health deteriorate drastically. We repeatedly witnessed how sick and weak she was becoming, and as her family, we felt helpless. She needed someone to recognize how serious her condition was and advocate for her before she became even more critically ill. My mom ultimately passed away. There are no words to describe how heartbreaking it is to know that someone you love was so sick and vulnerable, yet you felt like the urgency of her condition wasn't recognized or acted upon quickly enough. We trusted this facility to care for my mom when she was at one of the most vulnerable points in her life, and we feel that she deserved a much higher level of attention, monitoring, communication, and advocacy. She was placed in a wheel chair to receive a CT scan the morning I came to pick her up. Couldn't open her eyes, barely communicate, and the nurse said nothing to me. Just went about things like nothing was wrong with my mom. Our family will live with this loss forever. We only wish that our concerns had been taken more seriously and that more had been done when there was still time.