I stayed for 30 days at Poway Healthcare Center and was well treated by the nurses and Physical and…read moreOccupational Therapists. They helped me to recover from an accident. Had me up and starting to walk again. Marlene, Reina, Ren, Maria G., Chrised, Jasmine, Anthony, Jawan all helped me a lot. Thank you and all those I did not name. You made a difficult time in my life bearable and hopeful.

I am extremely pleased with this facility. My grandpa was in Carmel mountain before this and it was…read moreabsolutely horrible. Here there is great communication and all of the staff really seem to care. They have great PT and OT. OT even gave him a haircut and made him look so fresh! The facility is also very cool. Some of the amenities are not that new, but they have such a nice patio and it is nice to hang out there. I would give the a 10/10!

The staff is very professional and friendly. I'd like to specifically mention the hard- working…read moreCNAs, who take care of my mother and are always very gentle and nice with her (Blessy in particular). My mother is wheel-chair bound and has an after- stroke cognitive impairment. My sister and I visit her every day and always see her looking well groomed and cared for. I do see that staff is often overwhelmed and people are forced to multitask. It is not uncommon to see the same staff members serving food in the dining room and then providing personal care. I feel like the facility needs more staff! We did experience the loss of clothing a few times and that is another issue in need of more scrutiny. We take our mother outside to catch some fresh air every day, but unfortunately, it is not a common practice for the rest of the patients. I doubt if patients, that are not as often visited by family, ever catch any fresh air at all. Definitely something that needs to be considered, especially during the cold season. And the last but not least, the food variety. My mother can only take blended meals and I do not see much difference between lunch and dinner every day. A yogurt could be an option for a patient like her, but it is always mashed potatoes, blended protein and blended vegetable. Every single day! We are thankful overall. Many friends have mentioned that they also had had to make this difficult decision and transfer their parents to the post-acute care, but from what they've seen out there, Boulder Creek is still the best.

There are a lot of nice ppl here but what really gets me mad is that staff gets wrongfully…read moreterminated for things that never happened when liars want to spread rumors .....Henry is cool, I love that guy, but please be careful who you get close to or even talk to cuz they may get fired for doing their job and that is really really horrible, but their are some nice people like I said Henry,(the good looking one)...LOL Stacey, Kim, Janae and the PT/OT'S they definitely work you hard to get you ready to be able to go home, but for the liars & sneaks & the back stabbers all I'm saying is be careful.... for everyone I mentioned INCLUDING the person who got fired I love you all & I appreciate everyone who took care of me!!!!

My mother has been a resident of Ridgeview Memory Care for several months and I cannot say enough…read moregood things about the staff and facility. Every staff member with whom I have come in contact has been professional and caring. My family feels so fortunate to have my mother staying at Ridgeview Memory Care during this difficult time of her life. She has been more social than I can remember and really enjoys the beautiful patio area. It takes a special kind of person to dedicate their professional life to taking care of these family members and they are angels in our eyes. Couldn't be happier with my mom's care.

4 months of care at Ridgeview was the worst experience ever. Made our very difficult time,…read moreactually horrific. Orders from ER not input into their system correctly. Call button for assistance wasn't working (and never checked) Lack of communication between the doctors and staff - caused a handful more "falls" that should have happened. More visits to the ER than anyone should have had. Doctors testing orders ignored, even asking over and over. Promises of "checking on my dad every 2 hours" were ignored and not ever implemented. 2 of us were there everyday and still could not get the quality of care and dignity that my dad deserved and needed. We were lied to daily and staffing numbers were under the mandated requirements. I would not put my worst enemy in Ridgeview. Be very vigilant before putting your loved one here.

after i broke my femur and it was screwed back together and an addid rod…read more i was moveed to carmel mountian about a day after surgery. the first week is a blur, maybe due to pain medication. on the second week i was mostly alert. we started thearpy, patty and andrew worked me hard for the next two weeks. between patty and andrew i was shown many ideas to help me use a walker and keep minimum weight on my bad leg. the day staff is probably under staffed and very bussy . all the staff are usually up beat and friendly. the outstanding person is bryon ,the day head nurse. food is generaly ok sometimes even good. i would recomend carmel mountian to any one in need. but you would not choose this for a vacation.

Warning for those who depend upon a motorized wheelchair for mobility and safe and proper seating…read moreneeded due to a disability. This facility will not accept a motorized wheelchair in their facility, even if we said it would just be parked in their room so my loved one had a proper and safe place to sit that can be adjusted to their needs. After hearing this we never admitted our loved one. Care at home was a much better and safer option for us.

I was recently with a friend whose husband is living in the Memory Care part of Silvergate and…read morevisited with him while he had lunch. Although the facility is VERY nice, I was really surprised to see he was given a plate with several different types of foods mixed together. He kept asking what this was and what that was, and then he refused to eat. What really surprised me was that this is a facility that caters to older people. Gee, doesn't everyone know that children and very elderly people don't like their foods all mixed together? People like to identify what they're eating and the person who has dementia can't remember what all the foods are (and that they're safe to eat) if you can't identify them. It's just too confusing and it's one more bump in the road they don't deserve!

This place is awesome. I would live there in a heartbeat.! It's a beautiful facility so much to do.read more

My mom has been with Villa Rancho Bernado (Victoria Station) since June last year. Most of the…read moreCNAs there are very friendly and responsive. My mom is also very lucky to be under the care of two outstanding and caring nurses , Qian and Carol, since she started here. I'm very happy to see how my mom adjusting so well there and thank you Victoria's staff for helping my mom. Theresa

Just a quick update 48 hours after we still have no information or an incident report as to what…read morehad happened to Mom. They continued to do their investigation and say they're gonna have a meeting on Monday to discuss it with staff. Meanwhile, the family is left in the dark with no clear answers as to what happened from the perspective of the nursing facility

We had the chance to visit family that lives there. It really is impressive and they gave us a tour…read morearound. This is the retirement lifestyle where you don't have to worry about housekeeping or landscape maintenance, common expenses and bills are included in monthly fee. It's 53 acres of manicured grounds with water features and serene open spaces, apartments, townhouses, duplexes, villas with 1,2 and 3 bedrooms. They have a computer lab , conference rooms, library and theater. Included: meals at restaurants, housekeeping and landscaping maintenance, entertainment and transportation services, pickleball and tennis, movie theater, open-air indoor pool, gym and other on-site attractions. Comprehensive Care Each resident has access to the adjacent health center for assisted living, memory care and long-term care in a skilled nursing center, if ever needed. Wellness Services * 24/7 on-site licensed EMTs * On-demand physician access through telehealth services * Fitness classes and health lectures * Physical, occupational and speech therapies Health Services They offer comprehensive support for common illnesses to navigating the process of healthy living Activities Dancing, Live Bands, Zumba, Painting, Photography, ceramics, trivia nights, games, book clubs, coffee socials, support groups, conversational Mandarin and so much more. Dining (meals are on a point system) Las Ventanas They offer premium entrees such as fresh fish, rack of lamb, steaks, lobster and scallops. The Mission Grill You can set up reservations for formal dinner plans or have a casual meal at the clubhouse lounge. The Shores has an intimate outdoor garden space, retractable doors, brick-oven pizzas and lively lounge-style open kitchen.  Grab-and-go Cafe for convenient take out meals. They also have a dog park and garden.

While I have not moved to The Glen yet, my experience learning about it and experiencing it has…read morebeen nothing short of ideal. Seth Limon provided all the information I needed and followed up at appropriate intervals - never making me feel like I was being pushed. A friend was able to arrange visits to a few homes so I could actually see the layouts and chat with residents. All in all - couldn't ask for more!

I would like to say how great our experience has been with Leticia, the concierge, at the Remington…read moreII. She is always happy to greet visitors and help with any needs the residents have. She is a real gem and an asset to everyone.

This is a copy of a letter to Remington Clubs Business / Corporate office sent February 25, 2025…read more My Father moved out of Remington on February 20, 2025: I am writing you to express my complete disappointment as to the services he received at Remington since his move in date of September 2023. First, I want to start off with the issue of someone entering my father's locked apartment (with a security key) on December 31, 2024, at approx. 9:45pm. When I spoke to you about this incident the following day (January 1, 2025) you assured me that a few things would happen immediately; first his locks would be changed ASAP (that never happened) and I would receive a call from the "Executive Director" of Remington the following day, of course, that never happened either. I never got a follow up call from your office as to what happened with these promises. I understand after a conversation with a resident from the fourth floor that someone came into his apartment (uninvited) with a security key on or about 3:45pm January 28 or 29th. It appears the security of the residents is somewhat lacking. Also, the housekeeping staff that "cleaned" my father's apartment on a weekly basis did a very poor job. Quite frankly given the amount of money he spent on rent we would have expected a higher level of service. Speaking of rent, the issue of him being overcharged for two months after my mother went to Memory Care in November was completely unacceptable, especially when we were given written assurances that it would be taken care of immediately after the first month (reference my letter dated December 23, 2024). FYI, we notified your office a few days after she entered memory care that she no longer would be a resident of Remington yet it took over two months for it to be resolved. Regarding the elevator issue in my father's building that was inoperable from November through the first part of January; it is hard to believe how Remington allowed residents of that age group (and health) to be inconvenienced in that way. In addition, there were several times his AC was not operable during a heat wave and staff was unresponsive - not to mention he had to spray his unit for bugs. Also, we were assured that his carpet would be cleaned once a year - of course that never happened. This certainly does not reflect the "Five Star Living" your company advertises. The one area where Remington did excel was the food service, which for a Senior Facility, was exceptional. Also, the serving staff was very patient and attentive to the residents, however, literally everything else there, all aspects of the service and the age / condition of the apartments considering it's 2025 now, was very sub-par given the price point. Finally, I read a review on Yelp from a Tawny Lysak (dated November 2024) that reflects her unease over the treatment her mother received at Remington's Club II in October 2024. I understand there are two sides to a story but given the staff's inaction on several fronts I believe every word of that review. Rest assured I will post this letter word for word on as many review portals for Remington Club as possible. Thank you. Robert Fusco

I would give zero stars if I could. Our loved one with Alzheimer's was here for one month. Why?…read moreBecause she got out, mid-day, and no one noticed. Thankfully, a Good Samaritan noticed an elderly woman with a walker headed down Midland St. in Poway. Sunview Gardens was ill-eqipped to care for her. The owner knew she had Alzheimer's and even assessed her! She had no problem opening the gate around the perimeter of the house. It is a very small facility; the staff definitely should have been paying closer attention. In addition, we hired a third party care-giver to stay with her overnight one day/night. This person notified us that a caregiver at Sunview literally yelled at our loved one for coming to the breakfast room before it was time. Stay away from this place if your loved one needs Memory Care.

My 84-year old mother, who's suffering from congestive heart failure, did not have the opportunity…read moreto stay at Sunview Gardens, as she was rejected by the proprietor, Felicity. About a month ago, I got the call from mom that no son wants to hear. "Son, I can't stand up". Mom ended up going to the hospital via paramedics where it was determined that she had previously undiscovered congestive heart failure. She already had crippling osteoarthritis, which we knew, but we didn't know mom's ticker was bad. After hospitalization, she spent several weeks in a skilled care facility. We started in search of an assisted care facility. Now understand that mom does have a budget, so it's fair to say that while we can spend some money, this is not a "money is no object" situation. Also, understand that I've been a businessman for over 30 years and I do believe in negotiation, where appropriate. The party on the other side can say yes, no, or meet you in the middle. I visited Sunview Gardens and I thought it was aesthetically quite nice. Felicity seemed like a strong businesswoman, and I can respect that as a businessman. We found a room that we liked and I thought we had agreed on a price, subject to an evaluation of my mother. I also liked the fact that Felicity told me that they did not have a community fee. We got close to admission time and were working on scheduling a day and time to evaluate my mother. Felicity messaged me and told me that she could not do the price that I thought we had agreed upon. Um...okay. Didn't like that, but I didn't spend a lot of time debating it either. Wasn't thrilled, but it wasn't necessarily a deal breaker either. She asked to e-mail me a message, so we could be "clear on fees and charges". In the e-mail, she mentioned a $1,000 non-refundable administrative fee and a $1,000 deposit which would become non-refundable if mom couldn't move in by Monday (this message was received on Wednesday afternoon). These fees were new to me and had not been previously discussed. Again, I did not rule anything out, but I was caught a bit off guard. I was willing to give her a deposit, that day in fact, but wasn't loving the "non-refundable" aspect of it. Further, I had not previously seen a non-refundable "administrative fee" as high as $1,000. The other similar facilities were no more than $500 and one or more were at zero. I asked Felicity, and this is a direct quote, "Also, do you have any flexibility on your $1000 administrative fee? When we looked at other places, the highest fee that we saw was $500, and one of them had no administrative fee." Her reply? "Hi Brad, I am not comfortable with all of this bargaining on our fees. I think it is probably better to find a facility more in your budget range. As you know, there will be level of care increases in the future, should your mom decline. thank you for stopping by and seeing our facilities. Wish you the best in finding a place that is more suited to her budget". So she made the decision to reject my mother and of course I was rather annoyed by it. It's her right to do that, and it's my right to be unhappy about it. The facility is aesthetically nice. My sister wailed like a baby upon learning that my mother's admission request was rejected. Both my mother and I believe that it was a blessing in disguise. While I wish her the best, in turn, I must offer a less-than-ringing endorsement of Sunview Gardens. I respect her right to make business decisions, but I do not have to like the decisions nor the way that she makes them. I also wanted to respond to my sister's ridiculous "counter-review". I did find a nearby room with a private bath, far, far more impressive gardens, zero community fee, zero admin fee, $500 fully refundable deposit and we were told to "take our time" about moving in. I sense that mom is going to get a much higher level of care from a team that I trust. Oh, and they came down $1000 per month. That's called "negotiation", and the owner is "honored" to have my mother stay there. My sister gets caught up on on aesthetics. Cute place. Cute little dog. She had this bizarre little fantasy about visiting her mother there around Christmas. Reality check Laura, it ain't going to happen. This lady rejected your mother. There's absolutely nothing wrong with negotiation. There's absolutely nothing wrong with politely asking about fees that are plainly out-of-line with the competition. Instead my sister attempts to justify them and Felicity's actions. How's that for loyalty? As a side note, as of this writing, there are zero dementia patients at the facility where my mother is going. Only very sharp residents. One was a professor who graduated from Oxford University. And unlike the situation with Felicity, I actually trust the owner and the husband and wife care team that will be looking out for our mother.

They're the best. I've been a caregiver for three years. They're professional but still family…read moreoriented, compassionate. We have good rapport with our clients. I love going to work and seeing my clients smiling faces.

BrightStar care of Carmel Valley and Rancho Santa Fe is a very professional company. The office…read moreteam they have are very knowledgeable and are willing to help out at any given moment. They don't just place any staff with your loved one they truly take the time to make sure it's a perfect match on both ends. Keep up the hard work! Definitely recommend this location 100%