I'm filing complaint; this was my first time coming to your facility at Lancaster bottle drop,1917 Lancaster DR NE Salem, OR 97305. I came with my daughter and dad, we had accumulated 12 large plastic bags which all contained empty 2-liters. We got there around 3:00pm, immediately we got a dirty look from one of your staff members, she didn't have a name tag, but she has black hair and a tattoo of feather behind her ear. We both had 4 bags each. Since it was a tight squeeze when we got to the machines, my dad and daughter left the remaining 2 bags in my corner area, since one of the machines was down. Almost immediately, the girl with the feather tattoo approached me and asked are these all your bags, I said no I'm with 2 other family members. She said well once you reach $17.50 you'll need to stop grab your bags and go back into the line. At that time I was at $10.35, my dad came over grab the rest of his bags and said what did she say, I told him she told me I had to stop counting at $17.50 and go back into the line. My father said you don't have $17.50, I said I know. My dad looked around and said, there were people in line bringing bags of cans to their family members who were at the machine and she never approached anyone else, that he witnessed who went over $17.50 and started over. Once she did that to me, the machine automatically spit out my ticket. So, I had to start over, and continued to deposit my 2-liter bottles, not even 4 minutes later she came over again and said, I've been watching you and you need to stop, get off the machine grab your bag and get back in-line. Instead of arguing, I stopped. I was extremely upset that I was kicked off the machine. I was only at $16.00. I still had $1.50 remaining and was down to only 1 bag. I felt she was discriminating against me, because of my Russian culture and purposely humiliated me in front of everyone. I witnessed people smirking in line. My dad then said bring your bag to me and I'll deposit it. Your employee provided horrible customer service and targeted me in front of everyone. I then took over the Safeway water bottles to her and told her the machine wouldn't take these; she said do they have bar codes I said yes. She then said dump them in here, then began to tell me that I needed to enter them neck first and I probably did it wrong. I didn't say anything, because her tone was demeaning and literally hostile. If she hates customer service why is she working at center? I told her this was my first time here and when she kicked me off the machine I was only at $16, she said no I've been watching you, you went over. I again stated no that isn't true. I received horrible treatment and was not greeted with a friendly manner, but was humiliated by her in front of others. If she had allowed me to finish my remaining 1 bag, my dad wouldn't have had to finish them off for me. We would have 2 free machines a lot sooner instead of one. Your employee needs to be trained in providing good customer service and treating people with respect. My dad and I had to wait for my daughter, I watched customers who were depositing their cans, while family members brought them more bags, and she never approached anyone else to get off the machine and back in line in the 15 minutes we waited for my daughter. Many customers printed out their tickets at $17.50 and simply started over. Some printed their tickets at $5 and started over. My father said, what is wrong with her, she immediately targeted you and was literally angry that you depositing the 2-liters. I said I have no clue, this isn't fair treatment, who had another employee there a younger man who was shorter than her, who kept laughing as if he was telling her something funny. Again, worst service of the year, it's a shame you have someone like her representing your company. I will never go there again and will let everyone know how horribly I was treated. read more
