I've been a patient here for over 5 years, and this is truly the best dental practice in Boston…read more The office manager went above and beyond to resolve a misunderstanding quickly and professionally, and the owner personally gave me another chance as a customer -- a rare sign of how much they value their patients. This is an inclusive, community-focused practice that clearly cares about both its patients and its employees. Highly recommended for anyone looking for excellent care and a team that genuinely wants the best for you.

went for an appt to have a fill in done after seeing there new dentist my mouth has been in pain…read morefor the past 2 weeks called to schedule with Dr. Pia and they first told me l couldn't see her I hadto see the same person told them no and then very rudely she said I had to and then after I told them I wanted to speak with a supervisor she hung up me I called back and then she said I can't speak to a supervisor and told me to go another dentist and hung up they are unprofessional very rude and I wouldn't take my worst enemy there.

I really like Dr Shen! He is patient, takes the time to listen to my questions, and answers them. I…read morewas in and out of the office for a cavity super quick. I've also been in for a cleaning and the dental hygienist took their time to ensure that my teeth were free of plaque. The dental assistant Anastasia is also super nice and gentle. I recommend this practice and will be returning again for Dr Shen.

I made an appointment for 3/21 Tuesday 2pm weeks ahead…read more I took time-off and Uber-ed all the way from Backbay. Came here only to find out the office was closed ( where Google map indicated open , and no one reached out to me with any notice of appointment unavailable) This is really disappointing.

I've been coming to Copley View Dental for years and have always had quality service however the…read morenew management team has brought it to a new level. I'm very impressed with the details and options they offer to ensure you have the best oral health care experience possible.

Dr. Scull and the dental team are friendly and professional. I've had a few cavities filled and…read morethey have been quick, painless and uncomplicated. I highly recommend them!

Ive been a patient at Carr Dental for a year now,very professional staff, clean environment and…read moregreat results. I always feel comfortable here at Carr Dental,no stress at all! Thank you for the best care!

After a consultation for a root canal an appointment was scheduled for the procedure in about 4…read moreweeks. I just called to confirm the appointment and they just cancelled it because the endondontist was not going to be available. They had no intention on calling me. Thanks guys.

I've been going to Dr. Walker for over 13 years. He was able to solve a problem that my previous…read moredentist had totally fumbled, and Dr. Walker did it gracefully. He also has a very dry sense of humor - which I find endearing. I loved Erin, his previous hygienist, and now I see Stephanie, and both of them are gentle and kind. Gina, the office manager is also very accommodating and funny. Now my whole family goes to Walker Dental :)

For most of my life as a young adult, I had a fear of "the dentist", as the result of bad…read moreexperiences that I had as a child. I'm so happy to have Marissa (and Dr Walker) taking care of my dental work, and actually look forward to my visits now! The entire staff at Walker Dental go above and beyond to ensure safety requirements and comfort needs are met during this unique and challenging time.

I came in with a tricky filling at a high-pressure site. The recommendation was a crown. I asked…read moreabout an alternative: a short fiber reinforced composite, a material class developed specifically for high-stress load-bearing restorations, with substantially better fracture resistance than conventional composites. It's not obscure. The dentist -- a new graduate -- didn't know what it was, and I ended up explaining it to her. I then asked whether the office could order it for my restoration so I could avoid a crown. I was told they'd look into it. Nobody got back to me. I called three separate times to follow up. The eventual answer was that they couldn't order it because it only comes in boxes of 30 tubes. That's not true -- you can buy a single tube from dental supply companies for roughly $173. When I offered to pay for it out of pocket, I was told they were confident in the materials they already use. That's a hard position to defend when none of those materials is a short fiber composite, and when the entire rationale I was given for the crown was the high occlusal force at that location. On top of all this, my insurance was billed incorrectly. The overall impression is a high-volume practice that isn't keeping current and isn't set up to have an actual conversation about treatment options. I've since moved my care elsewhere. If you value a dentist who stays up to date and practices shared decision-making, this isn't it.

While Dr Alex & the dental hygienists were great and took care of my teeth for a cleaning and…read morereplacement of a night guard and retainer, the office and office experience were not great. The office sent me an email with a quote/estimate for a "night guard / retainer" for $133. After I came for two fittings of the night guard and retainer (because the first time the night guard and retainer were no where close to fitting my teeth), the front office said it would be $500+ for the night guard and retainer. This did not align with the quote. The office also stated that "they didn't know I was getting both a night guard and retainer so they only quoted me for one". I'm not sure how they didn't know I was getting both given that they had lab orders for both and I came in multiple times to get the devices. The office also did not submit a pretreatment request to my insurance. As a result, the office said they wouldn't be able to guarantee the cost. And now I am potentially financially responsible for the office's mistake. The worst part of my experience here was that the office did not own their mistakes - they did not submit the pretreatment request to the insurance nor did they send an accurate estimate when I asked. They never acknowledged that this was their mistake. The staff also blamed each other for the mistake instead of acting as one team. I will not be returning as a patient here due to this experience.

I've had a great experience switching to this dentist. The dentists along with the hygienists are…read moreall very polite and want you to have a smooth experience. I did have to get cavities filled here and that experience was relatively easy. The dentist wanted to make sure I was comfortable and was willing to offer breaks as needed. I also enjoy how close this practice is to South Station. This proximity makes it easier to fit appointments into your schedule. I would highly recommend this location for anyone who works downtown.

My quarterly routine cleaning and dental exam with Dr. Feron were excellent, caring, and…read morefarsighted. I have come here to Boston Dental for decades (since the 1970s), and I plan to keep my care centered here for as long as possible. The office staffers are excellent! Some new ones, but these two are excellent!

I had a knee replacement and was unable to have dental care for several months. I wanted clean…read moreteeth as soon as I could have them and I called for a cleaning only and was told it would cost $250.00!!!!!!! Wow! Enough said.....

I'm writing this review because the owner called me and made me feel very uncomfortable on the…read morephone while I was at work, even after I was told that the issue was resolved the previous day. He never asked about what had happened or what I had been told by the office, but just seemed focused on money (as another yelp review states below) and stated that my insurance was "weird" and "difficult" and that they had "lost money" on my like 3-minute cavity check). You need to realize that the office is in a position of power and please be respectful to everyone. A few months I called and was told that they would check on a cavity as part of my next cleaning at no additional charge (because it would take 10 seconds) and they were nice enough to move up my appointment. When I showed up for my appointment, they said they didn't have time for a cleaning and they checked inside my mouth for about 4-6 seconds and said everything was fine. I confirmed before (over the phone and in person) that it would be complementary (because it would take 10 seconds). They then charged me and billed my insurance for a full exam. The reason for this review is that the office has been frustrating and very needlessly time-consuming to work with; in addition to the phone call, on at least 4 different occasions I was told something would happen (we will call you later today of by tomorrow; we will email you in the next few hours) and nothing was done. Emails weren't sent with names in the signature so I was never sure who I was emailing with. In the future, just say "We're sorry this happened. You were told it would be a cleaning but instead we made a mistake with the schedule and we apologize for this. Good news is at we were able to do a 15-second check on your cavity we installed, and because this was only 15 seconds and because you were misled into thinking that it would be a complementary part of a cleaning, we won't be charging you or your insurance for those 15 seconds." All the dentists and orthodontists I had growing up, would check on a cavity that they installed for free if it took 5-10 seconds. If they saw something that looked more alarming we would go from there and possibly book a longer exam in the future. I may delete this review in the future, and wish everyone the best with no hard feelings. Goodbye.