Great hats but customer service is trash. It dont exist. Placed order online last week and it still…read morehasn't left the establishment. Emailed them a couple of times and haven't got a reply back. I have UPS telling me hat is out for delivery one day. Then the next day the delivery is being rescheduled. The day after that it says. Seller created label. I have no idea whats going on and the business won't give me any answers. Always pay with PayPal to protect yourself as well as file a claim when things like this happen. If I dont hear anything from crown legends tomorrow I will be contacting PayPal to file a claim. As a first time purchaser customer service means everything and with there being no customer service unfortunately this will be my first and last purchase.

The guys over at crown legends are very helpful, always a good vibe when I visit the store. I had…read morea vision for an outfit and they were able to help me source a few hats with no issue. I'd recommend going to the store, ton of dope selections that aren't on the website. Follow their IG, they do hat drops frequently for in person or online.

Opening time is 11:00. It's 1:02 and still waiting for someone to open this store. I get it…read more There's snow on the ground. The commute today is probably more difficult than most days. That's completely understandable. But to be 2+ hours late isn't. I wanted to give 1 star but I've shopped here before and had plenty of positive experiences. Never had a bad moment here. Today just really bothered me because of the lack of accountability that led to wasted time.

The prices of literally everything went up a few dollars recently, you can even see that there are…read morenew price labels stuck onto the old price tags. This is a small Lids, but they always seem to have something I like. Good selection of Red Sox caps, and they always have the newest postseason official caps available immediately.

Yesterday, we were visiting Faneuil Hall, and we stopped off at this kiosk to look at hats. We were…read moretrying some of them on...no big deal. Although we didn't purchase anything at the end, we were considering a couple of hats. However, as we were leaving, the person running the shop approached us and scolded us for trying on the hats. First of all, there was a group of young people there the same time we were trying on hats, and he didn't say anything. Also, how on earth can you decide if a hat is right for you if you don't try it on? And this is a place that is supposed to be catering to tourists...absolutely the worst way to run a business. This is a shameful practice, and I do not recommend it to anyone who expects quality customer service.

I'm a bit surprised by the negative reviews, I've had only positive experiences. Having bought…read moreshirts, sweaters, and sport coats from Andover Shop, all are of outstanding quality. Furthermore, I've always received highly knowledgeable, precise service. For example, one shirt I wanted to purchase was full cut and they advised me not to buy the item because the fit wasn't right. Few shops today are so high integrity, most prefer the quick sale. The prices are not that high when you factor in the quality of the items and the expected number of uses: the value proposition shouldn't be compared against fast fashion.

I was in the Andover store in August and found the quality of the shirts…read more not up to other high quality outlets such as David Donahue. I expect better cotton shirts to be thicker material and finely trimmed. Also while there I checked out the woolen material for suits - just not quality. I did buy a winter shirt on sale which was nice in fairness.

When I searched for gift shops in Boston this was the first shop that came up. I am so glad it did…read morebc I would not have discovered this slice of Italian heaven in Boston! I found a license plate for my aunt and picked up a hoodie for myself.

Great Customer Service!…read more We ran in minute before the closed and the owner was very patient and helpful. Told us to take as much time as needed. Large gift shop with lots of great affordable souvenirs.

Jeanette was so incredible helpful and patient I ended up…read morewith a great tote system and an additional travel bag that I just love!!!

The woman who helped me pick a bag was knowledgeable and helpful. She was great. I'm excited to use…read morethe tote. Women owned business!

Rude staff. After passing this very cute store on my way…read morehome for over a year I decided to stop in. I was looking for a birthday present for my mom and was willing to splurge. I was the only customer in the store and the 2 sales people working never even acknowledged me. My feeling was it was because I was in the sale section. Ultimately I decided not to 'reward' their rudeness by buying anything and left. The clothing is absolutely beautiful - although expensive. A very disappointing experience.

As preppy as you want to be should be the motto of this store, but I like it. Perfect for that…read morecountry club or sailing look, their men's cords and khakis are a cut above the rest, and worth spending on. Nice selection of ties with animal and sporty motifs, same goes for their excellent belt selection. Another word that comes to mind is whimsical. Stopped in yesterday with Wifey, who curiously didn't purchase any of the four dresses she tried on, but I myself left with a pair of sterling silver skull cufflinks.