Worst service I have ever experienced from a Boston Pizza. Went for supper to celebrate my daughters birthday and it took forever to place order. When our order did arrive, they forgot one of the meals. Waiter said it we be out shortly. Nobody came back. Not to refill drinks, check on meals, NOTHING. When I got up and went to kitchen to ask where the missing meal was... they had no idea. They eventually handed it to me, it was shrivelled up/limp spinach on top and everything else in the dill chicken bowl was mush. I said that I wouldn't pay for that and explained everyone else in my 5 person group had already finished eating. So disappointing for birthday dinner night out. Does not deserve even one star. read more

I spent $120.00 to get a salad with 2 orders of wings and an order of lasagna with meat balls and extra sauce. The wings were okay, but when you get charged over $30.00 for lasagna and it comes dried out with no cheese hardly what a waste of money. Boston pizza do better what a rip off. read more

Boston Pizza - Pizza Near Me - Red Deer, Alberta

Thanks so much to Sev!!! We had as usual a wonderful dinner. She was always with a warm smile. Our orders were ready on time. Sev checked in to ensure everything was perfect. We will always recommend this restaurant in the South side of the city in Red Deer. Please, ask for Sev!! read more

Would not recommend, went for lunch and had terrible service, in addition to waiting an hour for food to come out and when it did some of our order was wrong. There were only four other tables in the restaurant, and our plates were never cleared and we were not checked on once! We then after waiting an additional half hour for the bill, had to go to the front to pay and when advising the manager of our experience he had nothing but excuses and stated they were "slammed" when there was only four other tables. Find somewhere else to eat! read more

We had Kadence. She was amazing. Awesome service and very friendly. She seemed to really her job

It has really good food but I ate there recently (Takeout) the food was sort of raw, it looked pink. They are constantly missing food items whether it is the side, the cookie (with the kids meal), Juice box (with the kids meal), or even the sauce! The workers always seem to give me the stink eye. The workers are still really nice and give you a lot of info. I like it when I Dine In because the tables are nice and clean, the lighting is good, and food is ready very quickly. read more

The food wasn't even hot when it was brought to our table. We sat around and waited for what felt like an hour... and when we did get waited on it felt like we were just in the way or an inconvenience. Waitress kinda just tossed our plates on the table as she walked by read more

My family decided to go to Boston Pizza - Red Deer North location for lunch. Upon taking a seat in lounge we were approached by a waiter who said we couldn't order a drink as we ran out on our last bill. IMAGINE OUR SURPRISE. We requested to speak to a manager who stated she recognized my husband and my daughter from a visit on October 14th who ran out on their bill. Newsflash. My husband wasn't in Red Deer on October 14th. We asked to see this bill which to no surprise was compromised of items we would not order. I'm horrified. This is completely unacceptable and uncalled for. Boston Pizza will never see ours, nor any of our friends at any of their locations again. read more

Poor service from manger plates where old and dirty.food over priced a15 inch large pizza 36 dollars never going back.

What can I say...it's BP's! Its not the classiest food in town but it will fill you up. The bar is always a good place to get together with friends read more

Boston Pizza - BP - Pizza Near Me - Red Deer, Alberta

See all

The service was very nice and everyone was very nice but the food itself was not immaculate. The bugs and cheese was not served with a side even though it was advertised as such, we weren't given ketchup for our fries and the ramen noodles were left out of the chicken Thai bites. The pop was not carbonated, like it was genuinely flat. The chocolate milk was warm and tasted as though it had been left out for a while. I truly feel that the staff deserve better because they were all amazing and welcoming and went out of their ways to make our experience pleasurable but it was purely the sustenance. Would not recommend the food but the people are very nice. As a dedicated customer to Boston pizza locations, I was very disappointed to not have experienced a meal that met the expectations met by other locations such as Innisfail Boston Pizza. read more

Usually don't eat here because we are closer to the north location which is yucky. Our pizzas were amazing as was our service. Would definitely recommend and definitely return. Chelsea (red) from the bar was amazing !!!! read more

So, nothing was ever "corrected." I was contacted a couple of times by email so they could tell me they were working on it...working on what?! I got beyond rotten service and was ripped off. Pretty straightforward. I see that reviews of this Boston pizza are mainly poor and have been for quite some time, evidence that they don't care about ripping people off. Good to know. read more

Went here for lunch with my brother and husband. Had terrible service. The waitress had sat us next to a table with lots of children and had refused to accept my Id. And would not serve me and my husband the drinks we wanted. It was overall a bad experience and dont think I will ever come back read more

Was having a great dinner with friends, a few light beers and good conversation. Our server (Sydney E) was fab, on the ball, minimal conversation and bussing whenever necessary. We heard a server - Glenn - mentioning "National High Five Day" (August 12th). We had never heard of such a day and decided to check the facts. Apparently this day happens in April. Glenn was called out on his complete disregard for facts and our server left (2 hours into service) he decided that his ego outweighed the branding of Boston Pizza and would not serve us. Be cautious of speaking out to facts vs obvious fiction to bolster tips. read more

The servers were nice but that's about where it ends. This place was filthy. The table tops were wiped down but there was food and crumbs on the floor underneath every table. For some reason part of the dining room was filled with patio umbrellas. One of the servers even tripped over one when trying to serve a table. There were little piles of dirt on the floor like they had been swept up but nobody had a dust pan. My glass of water tasted like Coke. Food was decent but couldn't get past the uncleanliness. read more

Matt McKenzie the maritime girl server at your red deer north location was super awesome and friendly. She was super talkative and bubbly, and went out of her way to help. You definetly have to come here and chat with her. Good was great as well haha. read more

Wanted order a delivery and phoned the store. they said sorry we don't take orders at the restaurant, please order via our other number. There was a 7 minutes of being on hold before gave up. read more

This place always makes me feel at home . The staff is always so funny and kind. Keep up the great work guys !

Had an event here two nights, first night on the restaurant side, and the second evening in the sports bar. Phenomenal staff, and service was amazing. Absolutely went above and beyond!!! read more

We used this restaurant as a halfway point in meeting our son and daughter in law for a Christmas gathering. Jordyn our waitress was amazing, our son was late getting there, Jordyn always checked on us to see if we needed anything. Our hot water containers were always filled. She was kind, friendly and had an amazing personality. Our food was delicious, would highly recommend going there. Thank you read more

Very sub-par service and food. The steak and veggies was by far the worst food I have ever had at BPs. Would not recommend to anyone. The steak had no rub or sauce on it, and the veggies were microwaved into oblivion. Inattentive server who seemed he couldn't care less about keeping up on us. Miss the BPs in my home town for sure... Steer clear. read more

This was a rip off. Our team had dinner here. One girl found hair in their food and a girl was forgotten to be served. When the meal finally came the ribs were just bones no meat and they forgot to serve the garlic bread that was included. $20.00 for that! I am appalled!! On top of that no discount was offered for such bad service. I would never go back and do not recommend this place to anyone. read more

Consistency! Whenever we go for wings, these guys always deliver. And the Cesar salad is never soggy or over-dressed. I like to try different places for our weekly wing night, but I think BP''s, on the SOUTH end, turns out the best product. Last week we went and I had your basic hot wings: they were meaty and flavourful! The staff can be a little inattentive, but they seemed to be super busy. The food was still delicious! read more

The food was just OK and the service was pretty poor. There were only about 12 people in the bar with 2 servers and it took forever to get our bill. In addition for some reason the beer coming out of the tap was very foamy so they were scooping the foam out with a wooden spoon or something as they were filling the glass. The layout of the bar was great however due to everything else I would not go back. read more

OMG the new onion rings with the dill sauce was so good. my server was outstanding. i will definitely be back again. My kids got there food in a very timely manner, which as a parent makes me vary happy with the whole experiance. read more

This place is terrible! I got food poisoning from their pizza last week! You never expect this quality of food in Boston Pizza!!!

Well this review should have two ratings. One for the location in Olds which would get get 5 ***** stars and Red Deer,s South side store which would get 1 *. This is based on the same dish but from the two different Boston Pizza's. When travelling through Olds about mid afternoon one day I stopped at Boston Pizza for a quick bite, ordering their nooner sized Pizza with a garden salad side. Bottom line, ...it was outstanding. The salad was so fresh and the pizza was hot and bubbly just delicious. Couldn't say enough good. Not quite the same story in Red Deer. Looking forward to having the same meal as I'd experienced in Olds but it wasn't to be. The salad was wilted and browned and the pizza looked as it had been sitting under a heat lamp for hours. More like pizza jerky. One bite was enough, so I sent it back. The waitress offered to replace the dish but my appetite for pizza had disappeared. My wife shared her quesadilla with me which was just fine. The manager came over and comped us the meal but it'll be sometime before I visit Boston Pizza in Red Deer. By the way the waitress was excellent and got the full tip. read more

Staff was great , food not so much. Noodles not done. Cheesy toast was loved by the kids.

Thought we would try this Boston Pizza once again but this time through skip the dishes, and again our order was screwed up. Asked for NO bacon bits on ceasar salad and there was a ton on both. Huge disappointment when you don't eat bacon/ham/pork. Also asked for cactus sauce in place of mayo on my thai wrap and didnt get either. Not happy. read more

Food was really good, prices are fair, but the cherry on top was the service. Sat in the bar and was immediately greeted by Chelsea. She promptly took our order and we got our food very quickly. She was also very entertaining. Definitely recommend and will be coming back. read more

We like to order from BP's every now and again on the weekends. There was a hiccup on our order and we weren't sent our hot wings. It turned out when I called we weren't charged for them but I was super bummed. The Manager Alex, was great even though I wasn't charged for them he sent over a free order of hot wings! Needless to say, it hasn't left a sour taste! Thanks BP's read more

I love Boston Pizza south, they make the best All Beef Sammie, they are so courteous when they delivered, always prompt and never mess up a order. I am so glad they are here on my end of town, a real WIN WIN read more

I was in there and ordered some food gf. They came with it and the noodles were hard. So so took it back and then it was over cooked. So they made me another one for me to take home. I found nothing wrong with it after that. ..........Tks read more

Just plain awful. We usually stay away from BP, and now I remember why. Either burnt, non cooked or tastless. Avoid at all costs. Too bad I can't give less than one. No more BP for me. read more

I would choose a zero star rating but that isn't an option. Horrendous, appalling, these are just a few of the nice words I'd use to describe my night at Bps south. Why do we put up with sub par service in Red Deer? I have been to countless restaurants that have such horrific food and service. This being the latest event. The manager was so impersonable and dramatic. He made light of our awful experience and proceeded to make sarcastic comments about his staff and how none of this was his fault. That he had "come into a gong show". My mother's food was sitting in the warmer in the kitchen completely forgotten and cold. Only after she went and questioned the supervisor did her ice cold pizza come out. The supervisor said he would take it off our bill. He then said "how is everything now? Warm?" My mom said "no my pizza is cold" the supervisor said "yeah well its free now so." We were coming to the close of our dinner and had asked for dessert for my two year old. "Worms and dirt". "Oh sorry it's frozen. We forgot to thaw it." I can't tell you how many excuses I heard from our waitress that. Such a ridiculously horrid experience. I'll never go back. Brutal. read more

Boston pizza is a favourite! Love the wings and the rocket drink. Would not recommend the spicy perogy pizza, much better pizzas on the menu then that one read more