I have a 6 month old puppy and I used to always buy treats and toys at this location. My pup destroys toys however they usually last ~1 week. If a toy lasts for less than a day I consider that to be a bad quality toy and will return it. I purchased a toy previously from the petsmart on millstream rd which my dog destroyed in a couple hours and returned it with absolutely no issues. So when I bought a toy from bosleys and had my dog eat it in about one evening I thought I could return it.
I was able to return it, with A LOT of trouble and I was told that they usually don't refund toys, and will never refund it again, etc and that they expect toys to be destroyed.
According to their website, they are supposed to offer at least an exchange on items that have been opened. Dog toys are NOT on the list of exceptions to this policy.
I will not buy toys from a place where I can't return them if the quality sucks. I expect a 20$ toy to last at least ONE DAY. Bosleys is supposed to be a friendly local small pet store, where I expect good customer service. They didn't even follow their website policy as I should have been offered an exchange instead of telling me they don't refund toys ever!!
We decided to get his toys now online from a service that offers a 14 day guarantee on their toys. I do still plan on shopping at petsmart millstream, where I've never had any issues returning things. read more