Superb customer service. Ordered dog food and received a call the day it came in. Very friendlyread more

Gaby, at Paws On Cook, has been looking after my mixed breed, Jack Lloyd for several years, and she…read moreis terrific. Always very caring and professional in her services, competitive rates, and always puts your pet FIRST, no overbooking, no waits, always on time, and makes sure Jack Lloyd feels great with his grooming experience. Look no further for someone to take care of your fur family member.

Great service, friendly staff and a quality grooming experience. I've been bringing my Bernese…read moreMountain dog to them for a couple years now. He can be shy and anxious at times and they've been great with him since day one and he is always happy to go back

not good! Tried to up charge me saying I didn't show up for previous appointment. Will never go…read moreback again!

What a wonderful place! We needed a place for three nights since our place in Victoria was not dog…read morefriendly. The setting is lovely and clean. The kennels are situated in a grove of trees which would be advantageous in the summer. Our Springers got a private kennel area consisting of 8'x10' indoor and an 8'x10' outdoor space. Twice a day they got an hour or more of exercise time in a large yard with the staff. The gal who helped us was sweet; the kind of person who loves their job. The prices were ~$20 less/day than we found in Victoria. I think it was about $40/day for both dogs at Puppy Love. The kennels are conveniently located on your way into town from Swartz Bay and we felt that the drive to pick them up was worth it even though we were heading out to Port Angeles. We would definitely recommend Puppy Love!!!!!

They have been grooming my Coton for 4 years now and they are wonderful! I am always happy with his…read morecut, and if I ever do have any concerns, they are quick to reply and offer help. Very friendly service!

*WARNING!!!* Do NOT use this vet…read more My young daughter took her cat in to get spayed and was charged $740!!! And this is AFTER having paid $140 for a 5 minute (literally) consultation. This is far more than we have ever paid for any of our cats (or dogs). She was prepared for a vet bill of $400ish dollars. We told her how much it would be based on having had 8 cats go through it (at different vets)- one of which was last month a one of the best clinics in our area on the Lower Mainland. I looked up the recommended fee on the CVMA (Canadian Vet Association's) fee guide- and this price not even close to what is suggested. I then went on to randomly google vets in the area.... All of which charged far less. This was not an emergency procedure, and there were not any complications. I was sure that there was a mistake, and called for clarification, asking why it is so much higher, and the office just said "well I guess we are more money, but thats our price". They were cold and unapologetic while our 19 year old daughter is in tears. She was also charged for a microchip that no one discussed with her (ethical???). She was not given a quote for anything by the way. She was however sent a contract at 7am to approve the morning surgery, which she rushed to complete- only one signature was required. At no point did anyone explain or outline the cost or the addition of the microchip. The price breakdown that I eventually insisted on was given to my daughter. The breakdown charged a fee for the "spay" which seemed reasonable at $216. But then went on to charge extra for: anesthesia (is this an option), fluids, pain medications, and a collar (that she was not given). We encourage everyone to spay their cats (for all of the obvious reasons) but with it costing $900, I can see more people declining than going forward with it. :( Lets just hope that from here, our cat will heal well in case the vet decided not to use stitches because it "is an extra" or was not specifically requested. So brutal.

Dr. Rachlin is a good Dr. but she is never there anymore. So you get whoever is there. Since it…read morewent to the VCA model, I think it is too much like a clinic, albiet an expensive clinic. Lots of auxiliary staff, line ups to buy food, not enough seating. I regret to say I am going to find a vet that is NOT under the VCA model, where there is more consistency and they take a personal interest in you and your animal.

BEWARE! The management and care providers at this clinic are unprofessional, dishonest and…read moreopportunistic. I brought my almost 13 year old dog in for vaccinations and during our appointment Dr. Victoria Rudd pointed out his enlarged lymph nodes and attributed them to gingivitis, suggested I brush his teeth, but did not suggest any blood tests or other causes of the enlarged lymph nodes. Dr. Rudd did not even show me where to feel the lymph nodes so that I could monitor them myself. Two months later my dog began showing symptoms of end stage lymphoma, necessitating emergency veterinary care while I was away from home. Two weeks later he was euthanized. I called and complained to Dr. Rudd and asked if it is their normal policy to vaccinate pets who are showing signs of serious illness and they assured me that it is not. However, they had already administered the vaccinations without allowing me to make that decision once the enlarged lymph nodes were noted. I then spoke to their supervisor, Dr. Shergill, and complained again that my dog had been vaccinated despite the enlarged lymph nodes and that had they simply done further testing, the lymphoma could have been confirmed. The vaccinations in all likelihood exacerbated and accelerated my dogs cancer and were unnecessary, given that his lymphoma was already advanced. Therefore, it seems that the choice to vaccinate him was made opportunistically, to bill me over $300. Dr. Shergill said he would refund me for the vaccinations, and agreed that they should not have been administered and I asked him to pay my $1100 emergency vet bill, which never should have been incurred, because if they had done the appropriate testing my dog would have already been treated for lymphoma or euthanized. Dr. Shergill agreed to pay 50% of that bill. While speaking to Dr. Shergill he became quite rude and belligerent over the phone and because of that, I knew that he would likely re-neg on his agreement to pay those costs. After the initial grief period following my dog's euthanasia I called and made an appointment, requesting to speak with Drs. Rudd and Shergill together and even the receptionist was lacking professionalism so given the purpose of my call, I again voiced my displeasure at that. That evening I got an email from the clinic saying they would not see me and I should seek veterinary care elsewhere. I had not yet told them I no longer have a pet. I responded with a request that Dr. Shergill honor his offer to re-imburse me for vaccinations and emergency care and I was refused and told that on closer consideration, they felt they had done nothing wrong. Staff at this clinic will likely counter that I was rude over the phone. If so, please tell me how you would feel if you entrusted the health of your 13 year old pet to people whose diagnosis went from gingivitis to end stage lymphoma in a matter of a few weeks. For our final appointments we went to Breadner Veterinary in Brentwood Bay and had a MUCH better experience, they never left me waiting 40 minutes after our appointment time and never talked over me when I asked questions, as Vic West did and were thorough, caring and professional. For in home euthanasia we used Epiphany Veterinary services and they were prompt, professional and supremely compassionate as I said goodbye to my companion of 13 years.

The absolutely worst clinic in Victoria. Overcharges at every visit with additional random costs…read morejust thrown in. Brutal/incompetent admin staff who can't follow up or send documentation when requested. Recommended random surgeries for things I wasn't even visiting the clinic for (just trying to get $). It's shocking this place is still open. AVOID. I'd give it a negative star rating if I could.

We couldn't be happier with Top Dog - we have the hairiest dog in the world and they always do a…read morewonderful job grooming him. Most importantly, he's an anxious boy and they always take care to be calm and gentle with him which is worth more to us than the excellent grooming! Always grateful for the great job and the respectful handling.

For seven years Top Dog was our go-to for regular nail trims and grooming for our two rescue…read moreYorkies. Trish, Darren, Nandi, JK and Tae-Oh are all wonderful and always took such great care of our boys before they crossed the rainbow bridge. Can't recommend Top Dog enough.

Dr. Chalmers is very professional, maybe too professional as we found her to be unwelcoming and…read morevery cold to talk with. The fee's are very high at this clinic as well. So much so that I had to stop going in with our fur babies as our family had fallen on some financial difficulties. We knew we needed flea treatment and could afford that but was denied the preferred treatment we had our pets on for years because I denied a check up that I could not afford at the time temporarily. We could afford the flea treatment at the time but when explaining this to her secretary at the time she didn't care, so I asked to speak with Dr. Chalmers herself. I patiently waited while she tended to another client and then her secretary went in and spoke with her. Not sure what was said but Dr. Chalmers sided with the secretary and we were denied flea treatments that I preferred unless we booked a check up for our 3 Tzu's. Fair enough. I went and saw my father who kindly came with me to help me out. The fee for check up, shots and flea treatment was well over $500 which I nearly had heart failure over as I told her prior to the appointment I could not afford much. Long story short I left feeling embarrassed, ashamed, angry and couldn't go back. I never did get my fur babies to a vet again and thankful they lived to be 12 and 14 years trying to treat fleas, and any other ailments myself. Hopefully Dr. Chalmers reads this and learns from it. It's not about the money it's supposed to be about caring for the animals, I was left feeling that she only wanted to treat those clients with money. She's a good Veterinarian but wish she would change the attitude within he clinic.

Dr Bay has been great with my dog who had had ongoing skin issues. She is extremely thorough and…read moregoes out of her way to follow up. My dog is sensitive to medication, and Dr Bay took this seriously and suggested the safest methods for addressing the skin issues. Thank you for your hard work!

Chris and his staff are always friendly and knowledgeable about what your pet needs. They will…read morewelcome your pet and as I know from experience, will let your pet have the opportunity to enjoy wonderful 'sniffs' around the store.

This is my favourite pet supply store in Victoria. They really get that pets are not just a…read morepossession, but a member of the family. They offer excellent quality food, treats and supplies at a fair price. I recently bought a harness that seemed to fit in the store, but on our first walk proved to not be the right fit for my girl. They took it back without any problems and incredibly suggested a harness that while they didn't carry it, would probably be a better option for us. What is really impressive is just how much they know about all of the products they sell and how important it is to them that you get what you need. The chains in town like Bosley's and Petsmart are just about moving product and really don't care that much about service and quality, which is not the case here.