Full disclosure, I took boots here about 15 years ago to get a half-sole put on. At the time, the…read moreworkmanship was acceptable, but the customer service was pretty poor. Last week, I took a pair of boots in again to get the same thing done. A miscommunication led to them removing half of a good sole to put on the rubber half-sole. The workmanship was far better this time, but not what I had asked for. I took them back the next day and addressed the issue. They made it right. You can't ask more than that. I left a second pair with them to have a new heel cap installed. They have earned my business.

I have had boots resoled here at least 10 times. One pair of boots have been worn out and redone 3…read moreor 4 times. The boots are always ready when they say they will be and they always look brand new when I get them back. Always a reasonable turn around time and a fair price.

We literally blew into Dollar Western Wear in Lubbock, TX, on February 17, 2026 - dust storm…read more I had been wanting to checkout this shop for the longest time. This is a really nice-sized store with a good layout. It was clean. Organized. The sales reps were helpful, friendly, but not over-assistive or annoying. My oldest daughter always needs slim jeans. She doesn't mind Wranglers as they have a comfortable stretchy fit these days. Not like when I was little. They will look great with Hey Dudes or her cowgirl boots. Some items are pricey - as most western wear can be - but her jeans were competitively priced at $31.99. I'm a fan.

Seriously lacking customer service. Didn't feel welcomed at all. Ended up just leaving, didn't…read moremake any purchases.

My fiancée was searching for an American brand cowboy hat for an upcoming wedding where he'll stand…read moreas a groomsman. Boot Barn had zero options for him. We got to Cavender's and I knew right away he would find the one... There were two options. The first he liked, but didn't love for about $250. The second he loved and ended up getting for about $477 (including tax). I say get what you love and look better for it because cowboy hats are sacred. (Listen to Chris Ledoux's "This Cowboy's Hat.) Austin was our patient and soft-spoken hat shaper. I'll be back to check out Anderson Bean boots for myself. I made some notes based on our female cashier's recommendations for better fitting boots for my platypus-foot 10-year-old daughter. Lol. (But she really does have wide feet.)

Nothing ruins a shopping experience faster than commission-driven scavenger sales tactics…read more I walked into the store intending to buy a pair of boots. Not a single salesperson offered assistance while I browsed. I found a pair on my own, tried them on, and selected the boots I wanted without any help from the staff. As I was walking to the register with the boots in hand, a salesperson suddenly appeared and asked whether anyone had helped me. I told him no. He then followed me to the register, wrote something down on a yellow pad, removed a few stickers from the boots, and walked away. When I asked the cashier what that was about, she explained that he was claiming credit for the sale. Credit for what, exactly? He provided no assistance, answered no questions, made no recommendations, and played no role in my purchase decision. Yet he still wanted commission credit for a sale he had absolutely nothing to do with. Honestly, I should have canceled the purchase on the spot. The only reason I completed the transaction was because I needed the boots for an event that day. The entire experience left a bad taste in my mouth. There are plenty of western wear stores that value customer service and earn their sales honestly. Because of this experience, I will not be returning to Cavender's.