I would give Zero stars if I could...
I signed up for Bootcamp 512 when they had their Groupon deal. My wife and I have been waiting to use our Groupons until this month as she had knee surgery just before the Groupon deal came out. She finally got clearance from her doctor to participate.
We went to the website to sign up for the camp starting Jan 3rd, 2011 in the Round Rock location. The website did something strange when we entered our information (kicked us out to another site). I immediately sent an email through the website, stating our intentions to join the camp and asked for further instructions.
The weekend went by, and camp was to start on Monday. I called numerous times, and never heard back from Andrew Hall (it's his voicemail that you get when you call the number on the website). I explained to him that we were looking forward to joining the camp on the 3rd and asked what we needed to bring, and where exactly we needed to meet (Old Settler's Park is a huge park, and we knew it would be difficult to find a small group of people in the wee hours of the morning).
The weekend came and went, and still we had no call returned to us. We decided that we would try and find the group in the morning. We woke up at 5:30 AM so that we could make the 6:00AM start time. We spent 45 minutes driving through all parts of the park, and could not find the Bootcamp 512 crew. There were no signs, no lights, no people to be found (we did see a couple other cars driving around that also seemed to be lost/looking, but that's it).
We have since tried contacting Andrew Hall this afternoon wanting an explanation, and have received no contact from him, or anyone else associated with Bootcamp 512.
My advice? Save your money, and find a different Bootcamp. I've had success with Tim Kaderli of Synergy Fitness Bootcamp in the past...
I'm hoping everyone else that sent money in to Groupon, or through the Bootcamp 512 site is able to get their money refunded. I'm going to try... I will update this review should Andrew Hall or anyone else from Bootcamp 512 return my call... It's not looking good so far.
******01/31/2011 UPDATE*********
This is an update to the posting above. I've added another two stars to my review. We finally heard back from Ericca, the trainer that was in charge of the Round Rock bootcamp site. She clarified where we were to meet and admitted that there was not enough interest in the morning boot camp session, however she did meet at the meeting place that first day (unfortunately, since no one else was there, it was hard finding her in the park). She invited us out to the evening session, and since that worked better for us, we decided to attend the evening classes.
Ericca was great. She was fun, friendly, and motivating. She was diligent in making sure that we all kept proper form in conducting the exercises.
We attended all of the sessions for the month, and had a great time. I lost about 8 pounds, and improved my mile time by nearly two minutes from the first boot camp session we attended.
We are pleased with the training that Ericca provided. However, it sounds as if she will no longer be with Bootcamp 512, so I can only hope that other boot campers that sign up with boot camp 512 have a good experience with their trainer.
I'm still miffed that we never heard back in a timely manner after signing up... I don't think it's too much to ask for to have some clarification as to when/where the meetings are when someone is taking your hard earned money.
A little bit of communication goes a long way.... Please keep that in mind. read more