We visited this establishment last weekend and were appalled by the disgraceful customer service we…read morereceived. It all started when we observed our daughter being mistreated by the cashier after she requested a pair of shoes in her size. We observed the cashier belittling our 16 year old daughter and proceeded to intervene. We asked for a manager and that's when we were shocked by what happened next. We explained what transpired to the manager Noah, expecting him to "manage" the situation, but he had the audacity to responded saying "I didn't see what happened so...". He shrugged his shoulders and further stated "I'm sorry you feel that way but I didn't see what happed so there's nothing I can do about it". We patiently explained the situation again and his response was the same. We instructed our daughter to put the shoes back because we will never spend another dime in Shoe Palace. At this point the manager reared his disrespectful attitude and stated "don't ever come back here again". Frustration set in for us at this point as we followed him to the cash register and asked for his name. He refused to give us his name and also protected the young lady who disrespected our daughter as both of them vanished to the back of the store and refused to come out and deal with the unfortunate incident. We demanded his manager's name and he refused to provide that information as well. Another employee at this point saw what was going on and called one of the other managers to handle the situation. He was very helpful, apologized for the incident and provided us the name of the other manager, Noah, who was overly disrespectful to our family. I'm not sure what type of training these managers/employees receive but they need some serious training because we will never, and I repeat, never do business with Shoe Palace again. You have lost very valuable customers!! Our family has given a lot of business to SP, but the disrespect and unprofessionalism we endured this trip has permanently cancelled any future business with Shoe Palace. We will also encourage our vast network to NEVER shop at this establishment. I hope SP's corporate team engages with this location sooner rather than later because this seems to be a trend based on the other disappointing reviews written about this location. I highly recommended replacing this VERY inexperienced, rude, and obnoxious manager with someone competent. I also recommend personnel training for the entire staff and that ALL EMPLOYEES WEAR NAME TAGS. I also recommend a point of contact outside the store in the event future customers encounter this level of disrespect and lackluster customer service.

Normally, I don't post feedback...but save yourself time and shop elsewhere. My son used his cash…read moreapp card for his birthday... tried to run the card the first time...money came off my sons card...but the "system" didn't recognize the card so the transaction was declined. Tried running the card again. It was the same result... money came off my sons card...but the system declined it. Ran it a third time, but this time, it was declined due to insufficient funds. I spoke to management, and they said this has been a reoccurring issue. One of the issues I have is ...they charged my son twice, and they could see money being deducted and going toward their store but didn't give him his merchandise. Second issue... If people are going to utilize different types of payment methods that may not work.....PUT UP SIGNAGE !! Don't recognize there is a problem and just say...ehhh...those customers don't matter.

i had bought shorts and the tracking number was given to me but the shorts i ordered werent shipped…read moreout till 3 days after i bought them so i still had to wait an extra day for delivery but at least he gave the tracking number when i texted the support number

The pictures are very deceiving of this place. I'm not sure if that's an old location or not but…read morethis place is TINY with only a small amount of the rare sneakers in the back. Maybe their inventory was just low when we went in...I don't know. Cool esthetic and clothing but not impressed with the shoe options.

Walked in a few different times and got the same vibe. I was looking to get some wedge soul boots,…read moresocks and accessories. They didn't real seall socks??? But they had a few pair and they where absolutely garbage for boots. But the it was the service that was off. All the young people were polite and did answer my questions but you could tell they were just going through the motions. Uninterested and into their own thing at the time. Anyway felt unwelcome like i was bothering their play time. Yes Im an old guy and not for nothing But the second time i was their the young lady that helped me had such a tight jacket and her chest was spilling out. Very uncomfortable to say the least.

The staff is awesome and very supportive, I came in just to take a look at what they had. I ended…read moreup walking out with four jackets a hat and a shirt for some Christmas gifts, great deals friendly gentleman. Will come back soon!

Boot Barn 3 visits this month all were all pretty good! The last visit Johnny was great about…read morefinding a pair of wee bitty Wrangler's for my 3 year old nephew. Nice because I walked in and they were ready and waiting! Happy to have Boot Barn in the neighborhood!

Great experience at Boot Barn. The store was well organized with a great selection of boots,…read moreapparel, and accessories. The staff were friendly and helpful making it easy to find exactly what we needed. Quality products and a smooth shopping experience. Would definitely come back.

They wanted me to store my fur, but I said no, then to add insult to injury they called it RABBIT-…read moremy furrier assured me its mink....they failed to call but they claimed it was ok! I checked missed calls but no number showed up that day from anyone LoCAL! I did love the Peter cotton tail magnet earring- and yes my item was cleaned up but it still had slight wrinkles, it's a cape made of wool and mink flowers on the perimeter, and it's 8 years old! The cotton tail earrings help my ears to keep warm and that's very awesome!

I have been a client to this store for more than 12 years…read more This review should be zero stars but there is no option for zero . They have many of one of a kind and unique garments. The store is full service so that makes it a very convenient one stop shop. I caution that many of the items in the store are several years old and may be faded. Recently, I severed my relationship with this business due to unprofessional business practices of the owner. I returned 3 garments that were in layaway and I requested an accounting of my bill and a refund for the deposits and the layaway I was charged for the garments I did not own that I paid for. I made my request within 15 days of the return as described on the purchase layaway receipts. I have sent 4 requests by by email left unanswered further amplifying my distain for the owners behavior towards me as a client. Under Texas Consumer Protection Regulations, a customer has the right to receive a refund. These layaway items are still unused and in the possession of the owner. Layaway rules and policies are not listed on the customer's receipts, forms, or the company's website. Moreover, as required by Texas state law the restocking fee or return charge fee policies are not prominently displayed in the store. Any restocking or cancelation fees not in place at the time of my layaways are null and void. There are other furriers in San Antonio who are full service and are ethical to their clients. If you choose to patron this business " Buyer Beware".

Bought a pair of running shoes (just under $200), once I got on vacation and tried to wear them, I…read morecould feel a piece of metal jabbing me in my heel - enough to draw blood. I went to exchange them for a non-defective pair, and they wouldn't refund or exchange them. They accused me of putting the shoes on without untying the lace - LIARS!! I always untie and then retie based on the socks I'm wearing. Regardless of their false accusations, that couldn't have bent the metal the way it was bent. Do Not Trust this location. I haven't bought New Balance shoes ever since this happened, but I've discovered higher quality running shoes. So, even though I lost out on a chunk of change, I'm now in better, well-made running shoes.

Marcus helped me order a shoe I've been looking for and had me in and out within 10 mins. Overall…read morechill guy, didn't try to push anything on me and I would come again for sure.

Absolutely love Outlaws Western Wear! I brought my cowboy hat in and they did an amazing job…read morecleaning and reshaping it -- completely FREE! That kind of customer service is hard to find these days. They took their time, made sure the shape looked exactly right, and my hat came out looking fresh and sharp again. You can tell they really care about their customers and know what they're doing with Western hats. Great atmosphere, friendly people, and excellent service. If you need your cowboy hat cleaned, reshaped, or just want some great Western wear, I definitely recommend Outlaws Western Wear. I'll be coming back! 5 stars all the way!

If you are going to go to any hat shop, go to this one. I was looking for a good hat to work with…read morethe horses and wasn't sure which brand to go with. Thankfully, Mariam noticed and provided amazing help. She helped me go through the different material, colors, and sizes. The owner has also been wonderful and gave us a beautiful complimentary hat branding with feathers! They are so patient as I went through all the different options. This is truly a rare business that cares for their customers. Thank you guys for an amazing experience.

Beautiful clothes. Price is reasonable. I love that they honor military families. I also love that…read morethey play Christian music so the environment is peaceful and appropriate to shop with your family. The clothes are good quality and the staff is always friendly no matter which store you visit. Costumer service is a trademark of them.

Do better! Have your employees stop following people around and let them enjoy the shopping…read moreexperience. Not everyone steals but I guess if you're stereotyping a certain demographic then that's ignorance.