I follow SHUSA o! IG. They posted some J1s Well one…read morehappened to be a pair of trophy room lows I've been looking at for a few months. The price was competitive so I bought them on Wednesday. They shipped the same day and being in CA near them they came in on Friday. Shoes are clean AF and exactly what I wanted. Ill be picking things up from them Again! thank you SH!

Every time I have gone to this store I have been treated with the upmost respect and fairness…read morebeyond any other shoe store I have been to. I have sold several shoes to them and not only did I get a great price, I even tried to kick them down a few old pairs for a donation and they said "We got you, let's get you some money"!! Who does that. THEY ARE OUTSTANDING !!!!!

I went to Sherman oaks shoe palace and they gave me issues so I came to Van Nuys. Angel took great…read morecare of me and was very nice. I also met Diego. They both were professional and had great customer service. Thank you.

Had a great experience at Shoe Palace! Our sales associates was Randy .. he was super helpful and…read morewent out of his way to make sure we got exactly what we needed. He was friendly, patient, and really knew his stuff.. made the process very easy!!! . The store had a good selection, and the vibes were on point. Definitely appreciate the awesome customer service. I'll be coming back for sure. Thanks again, Randy!!

Was doing some footwork during the Jordan 5 Wolf Grey drop last Saturday. Stopped by a WSS close by…read moreto this one asking if they had the wolf greys in. They had mentioned that the store on Sepulveda Blvd had them in. It was a 10 minute drive so decided to take my chances and check the drop out. While parking, I saw a line of about 10 people in front, so decided to get in line. While in line I can hear these guys talking out loud saying that they're just going for the biggest size. This is a highly sought after sneaker so didn't think the store representatives would just let someone ask for the biggest size. Boy was I wrong. I get it, the shops just want to sell the shoes and make their money, but each shop should have some rules for shoes that are highly sought after. Like not let people just ask for the biggest size. Have them write down or ask for 2-3 sizes, if they don't have the sizes, then they can move to the side and wait until the whole line is done before letting them just grab whatever pair they want. Also the guy in front of me got my size so I got super salty because he was one of the guys saying he's just asking for the biggest size. One of the representatives had stated that they had just sold the last pair of my size, so that really annoyed the crap out of me. These retail shops know what shoes are really sought after and which ones will probably sit for a while. I did like that they only allowed each customer one pair to purchase, either one men's or one GS pair. Not sure if someone can get in line once they make their first purchase but heck at least they had that rule. Unlike other shops that let people grab two to three pairs all at once. People will always show up and buy these type of sought after sneakers. I surely hope they read this review and make some changes for certain sneaker drops.

Every time I come to this store, there is always an issue with the prices. I haven't been to this…read morelocation in a long time, but today it was on my way home. I saw some shoes marked at a specific price, and I grabbed the size we needed. When I went to pay, I noticed they had charged me about $17 more than the posted price. I went back to the aisle to double-check the price and then approached the person in charge--who I assumed was the manager--to let her know they were falsely advertising the prices. She didn't say anything to me; she just walked over to a staff member and asked her to check the price without telling me what they were doing. I wasn't asking for a refund since I already paid knowing the price was different. I simply wanted to let them know the prices were incorrect. I did not appreciate the attitude or the way they handled the situation. I'm not sure how they treat other customers, but they definitely need to improve. Regardless of the issue, we are customers and we deserve better service.

This was a cool place. Went in to get fitted for the correct running shoes…read more Staff is very friendly. They really take their time helping you to understand your feet. This is a free service to you. Definitely worth checking out if you are looking for that perfect fit!

Came in today with a friend and David is probably the kindest most engaging salesperson I've…read moreencountered in the last 5 years in LA. He's so polite and attentive and professional and friendly and went above and beyond to answer all our questions and he provided us with the best service and experience possible. Will be back very soon to pick up shoes. Thanks again guys for making us feel so welcomed. This place is amazing. A store can have the best products on the market but if the staff suck the experience is cut in half for the customer, this place shines because of its genuine employees.

Came for sneakers and hats. Just a barbershop now. Did not get my hair cut. Review posted on…read more7/17/22.

I made a commitment to support small businesses in my area, which hasn't always been the best…read moreexperience. Eight 1 Eight is definitely one of the good ones. I placed an online order, after reviewing my order summary I noticed I ordered the wrong size. I immediately contacted the store. Mike one of the store's owners, provided excellent customer service by not just fixing my error but taking the time to talk to me about his store's collection. When I mentioned my goal of shopping small, he also shared that his store is involved in community service. Once my order arrived the quality of the shirt exceeded my expectations, I will definitely order again. And will make time to visit their store in the near future. A+.

I'm not too sure about this place, I came in 3 times trying to sell some shoes and everytime they…read morekept telling me the person who buys isn't there and told me to come back on a specific day, I returned two more times and still no one. I even tried to call the number so I wouldn't waste my time and gas and no answer. Third times a charm I kinda gave up, may take my business elsewhere. I'm sure they don't care though.

This store is a little hidden gem! They have such a great selection. Bought a couple pairs of shoes…read morehere to add to my collection. Ive come here to get my shoes cleaned as well and they left them looking really good. The staff is really friendly and helpful. Totally recommend this spot.

I wanted to go to a shoe store similar to what they had many years ago where the salesperson…read moreactually measured and fitted your shoes. I gave this a try. Be warned the shoes are expensive. However they make sure they are custom fitted to your feet. I was measured by some high tech machine. The sales person, in view of my age, held my hand to keep me upright. I tried a less expensive shoe but it was difficult to put on. I then tried a rather expensive one which ultimately fit like a glove. I wanted something which fit right regardless of cost and thus went with the more expensive pair. The shoes fit as if custom made for my feet. The sales lady was very patient with an old man like me.

Erica was incredibly helpful and patient in fitting me in Birkenstocks for the first time! Everyone…read morewas friendly and the store has a wide selection of various types of shoes and other items. It was also super clean and organized. I highly recommend it!

It's becoming a tradition now. It's going on 2 years in a row that I'm coming here to get my 16…read moreyear old step daughter, husband, and favorite nephew Air Jordan's for their Christmas presents. I came here to get them new kicks and I was elated to find out they had the newest Air Jordan 11 that just got released today on 12/9/23! So I got my 16 year old step daughter the newest Air Jordan 11 and then matching black, white, and gold Jordan's for the rest. This place is always a promising place to get your Christmas gifts for the whole entire family. Plus, it gets you kudos points for getting things hot in style as they drop.

I've always loved Shoe Palace. The variety of clothing and the lineup of shoe releases are…read morepleasurable. Just one of many happy customers

shop here very first time . Staffs were fully trained, they provided great customer service and…read morefriendly I bought a pair of work shoes without hesitation. Keep up the good!

If you have a whole day to waste please come here... They…read moremove so slow! They have a decent selection of shoes so that's great! But the customer service is sloooooooow. They had Nikes that were 30% & 40% off the original price which is great, but just be prepared to wait.

Very impressed with this place, Jess helped me out, she was incredible; very informative, kind,…read moreaccommodating and knowledgable. Found the perfect pair of shoes for my strange feet I will be back, thanks Jess! William

Amazing customer service! We arrived around 6:10 PM knowing they closed at 7, but Owen went above…read moreand beyond and helped us all the way until 7:30. He was incredibly patient, knowledgeable, and genuinely wanted to make sure we found exactly what we needed. The entire experience felt welcoming and stress-free. Owen took the time to answer all of our questions and made us feel like valued customers even though it was past closing time. Truly above-and-beyond service!