The foot scan and customer service are top tier. They let you know everything about how you walk…read moreand recommend based upon how your feet operate.

I want to support local businesses. This used to be Run On. Fleet Feet came in…read more As a seasoned runner, I want a local store that can help me fit shoes. I need access to running supplies and accessories as well as running attire. Here are my recent experiences: I came in for shoes and they were understaffed and sent me away. Twice. I came in for running nutrition and they focused on shoe fittings and I had to wait for a few dollar cash purchase. They recently eliminated the discount for being part of the local running club. And they mismanage the national program. That's if you can use it when you are turned away. This is a detriment to the national program which has deadlines on when you can use their loyalty rewards. Being turned away cost me my loyalty rewards. The national program refused to renew them and told me to ask the to comp it. Ugh. So overall, I would like to see Fleet Feet McKinney make some changes that improve the experience.

They have the worst customer service. I bought these shoes one week ago. Wore maybe twice and…read morestarted to feel like they were too big. Brought them in to exchange the sizes and the manager rudely told me they would not allow me to exchange them. Really frustrating when places like Amazon, target, and footlocker are so amazing with their returns. Will not be shopping here any longer.

I walked in no one said anything just looked at me .the manager looked up and I asked her if she…read morecarried kiziks? She looked at me like I had 3 heads made a face and said NO... And the cashier was rude too... that's all she did was mumble a total So all the shoes that I left a mess from trying them on ......your welcome

We had the best shopping experience today! Katelyn was amazing from start to finish! She made sure…read moreto educate us on today's sales, scavenger hunt, and she checked for additional sizes. Katelyn even offered online ordering if needed. She checked us out as well and recommended a protection for the leather that was so helpful. We LOVED our shopping experience today and Katelyn made the difference! Thank you Katelyn keep up the great work you rock!!!!!

Could've been better. Not many choices for shoes. The lady…read moreat the checkout counter seems to have lot of scope to learn customer service.

Customer service horrible and she said they don't have bags. Who doesn't have bags. This is why…read morepeople shop online.

Despite Google, store has a paper on door with hours posted closing every night at 6 PM. No less…read morethan 6 cars pulled up to go shop. No wonder brick and mortar retail is dying. Although the reason I was going was to return the wrong shoe that was shipped to me despite the packing slip listing the correct shoe. Maybe it's the entire company. Save your money. The entire experience is frustrating.

Great shoes. Great customer service. Make you feel welcome. We visit from Texas and always shop at…read morePumps in McKinney.

Upscale shoe store with super sweet staff. I was tempted in by their selection of Birkenstocks…read more Glad to have a small local store to buy them at moving forward instead of big box locations. They do not sell cheap shoes at this store, but the brands are super quality. Would recommend to friends!

Spent an hour searching for shoes that everyone would be happy with only to get to the register and…read morediscover it "wasn't part of buy one get one 50% deal" despite a tag being on the exact shoes we picked. "They were mislabeled." Meanwhile, our total still would have come to $150. My wife shops deals. As a guy, I find the thing I want, check to see that the price is fair compared to elsewhere, then buy that thing. I personally believe that one of the major reasons brick and mortar stores are failing is because of bait and switch gimmicks just like this. Consumers are getting wise and we don't appreciate these games. Charge a fair price, run an occasional special, but don't jack people around when they're trying to spend money at your establishment.

This is a great shoe store with low prices for kids, men's and women's athletic, casual and dress…read moreshoes. The staff always greets us with a hello and we roam the aisles seeing what they have in stock. We mostly come here for new athletic shoes for the family and they carry great brands like Nike, Adidas, Vans and Converse. They almost always have a deal of buy one pair get one pair 50% off making a great deal! I'll get my stepdaughter a pair and I get a pair too :)

This newly opened store is located in the new shopping development on Hwy 380. Its much brighter…read morethan several of the other area locations. The men's department is directly to the left as you walk in and the layout is similar with golfing attire and summer wear at the beginning of the department. The sport coat select is smaller with fewer selections, but I am sure they will grow. Men's shoes has a larger representation even in the clearance section. One thing I didn't realize was they are selling previously wore shoes in clearance and several pair do appear to have been on someone feet for some time. Overall, very nice locations with plenty of customer service available.

BEWARE-location tries to charge reg. price & hopes you dont notice (then too late since it's…read moreliquidation, no returns) I refused after 2 cashiers kept scanning it wrong & act stupid , then blame the customer for questioning it. TOTAL SCAM. I bought the same item last wk at another stor & here were 3 of same item with SteinMark price tag. Also - should get 10% off that - as advertised all over. Inisted on the store mg. Susan took 10 min. to walk up & said she was NOT the mgr. (Asst Mgr..) She could care less, acted stupid & a victim - then lied that "gift cards" wont be accepted after 9-13-20.(It is really 9-21 - posted at other stores & on the websit) Store makes their own rules, rings up non-Steinmart price, has no idea about 10% (sale for liquidation) They blame customer if you question anything. Scammy incompetence bullies. DOT NOT BUY here

I have had issues finding shoes the last few years because of some difficulties with my feet. Joy…read morewas so great to work with, she made me feel comfortable there in the store and not embarrassed, she was knowledgeable, and knew exactly what I needed once she got a sense of the things I liked. I walked out with 2 lake and one on order. Not only will I be going back but I'll be taking my grandmother there to work with Joy as well.

Upon entering store there was no acknowledgment and no assistance until we asked for help. Their…read moreonly concern was us messing up the boxes when returning it to the shelf. Notice the next customer after was greeted I bought the shoe I wanted but decided ti return them due to the unfriendly staff!!!!!