Awesome locating. The staff was all friendly and helpful. I was assisted with trying to find a size in the back and it worked out. Also called in some boots to stay put on hold. One thing is they only have 2 fitting rooms so I waited about 15 minutes to try in the gear. After that it went well m. read more

Boot Barn - Shoe Stores Near Me - Las Vegas, Nevada

1. The moment I entered this store I was pleasantly greeted I think her name was Mary she has great nails. I was searching for a pair of boots she advised that I should go to the boot barn on Charleston that they would have what I needed. I must reiterate how I felt in this store all Boot Barns should model this customer service standard. Thank you. 2. I proceeded to the Boot barn on Charleston only to be ignored the entire time I was in this location. I certainly think that the Bonanza Location should add inventory to mirror the Charleston location and train the staff to the Bonanza customer Service model. I will never return and it's a stretch that the will purchase from Boot barn I've added additional comments to the Charleston location in yelp. I was looking to try on the boots I'd already reviewed the inventory on line. FIVE STAR-BONANZA LOCATION. read more

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This was my first time buying work boots, and I had no experience at all. Jose was extremely professional and gave me a lot of helpful advice, considering both comfort and safety. Thanks to his patience and expertise, I ended up choosing a pair of boots that I'm really happy with and feel very comfortable in. Highly recommend! read more

Terrible service all around. Never shopping with Boot Barn ever again and will recommend others to follow suit. This includes locations owned by Boot Barn such as this American Worker. I received the incorrect item for an order I placed. It happens sometimes, so I attempted to process this through the website. The website stated the return would cost a $10 fee despite filling the reason for return dropdown as incorrect item. I thought that was ridiculous. Why would they charge me because they sent the wrong item? I then contacted Boot Barn through the customer service number provided. The woman on the phone was unhelpful and dismissive of my issue. She stated that I should just process the return through the website and when printing the label indicate the fee is waived. I wanted concrete evidence that this was the case to ensure I was compensated properly in the event that something else occurred. Next, I decided I'd contact customer service through email. I asked about the fee and inquired whether I could just process an exchange to get the item I actually ordered. They responded that the return would cost $10 and did not acknowledge that I was just trying to get the item I ordered. I replied that my concerns were not addressed and they corrected the previous message that the return would not cost me the return fee. I eventually had a woman process an exchange; my actual item was out for delivery and I had a label to ship the incorrect item with assurance I wouldn't be charged. My item had finally arrived and... it's the wrong item again. It was the same wrong item, must be an issue at warehousing. I decided I'd just go to a location here in town, this American Worker, and return both of the items in person to ensure nothing else happened. When I got to the location, I stood up at the front for 45 minutes as employees ignored me. I spoke to someone and continued waiting an additional 10 minutes. When they arrived, I gave them the order information and products and they assured me the full cost would be refunded. The associate quickly left after the return and proceeded to hang out in the back (I saw them sitting on chairs while telling stories and laughing). I already picked some small items to purchase before processing the return. I stood there waiting again for another 30 minutes while two employees looked at me and again avoided addressing me. I left the items and left the store. Upon receiving the refund, I noticed it wasn't the full amount. It was about $12 short. Must account for taxes and shipping. I then contacted customer service through email again. I was again assured the additional fees would be returned and... I never did get refunded the additional amount which included taxes as well as about $6 of shipping which is "typically non-refundable" (why should I pay shipping for something that never shipped?). I paid $12 for a nightmare of terrible services. They stole my money and provided me absolutely nothing. What a joke! read more

Boot Barn - Shoe Stores Near Me - Las Vegas, Nevada

Came to browse because I wasn't so sure on what type of work boots I wanted and ended up leaving because I felt the uncomfortable feeling of them thinking I was trying to steal. I don't carry a suspicious profile and I'm definitely not spending my hard earned money where I'm made felt uncomfortable. read more

Excellent customer service from the moment we walked in, we were greeted by Danny and I can not stress how smooth and easy and fun it was to come to this location to find the perfect boots for my husband, he was welcoming and most importantly knowledgeable and easy to work with for this purchase . Thanks Danny.! read more

Boot Barn - Cody James brown western work boots - Shoe Stores Near Me - Las Vegas, Nevada

My husband's work boots purchased at Boot Barn (on Las Vegas Blvd a couple months ago) today the bottom sole fell apart unexpectedly...he stopped by the American Worker on Bonanza and had a great experience with the manager, Steven. Steven took the time to look up his purchase history by phone number and noticed it hadn't even been 90 days since they were bought and insisted it was a defect with the shoe, he rectified the situation immediately and provided him with a brand new pair...no further questions asked. Great customer service and a reason why my husband insists on continuing to shop with American Worker and Boot Barn. read more

One my employee refer me to this place , need it some boots , it's 2:15 enter the store the cashier assuming said hi the other employees were in the back , I didn't get no help from no one I guess my money is no good here I walk around no one approached me or assist me in my needs guess they don't care read more

They won't accept and returns from online purchases even tho boot barn website shows this is a store that will take returns. I had to drive 30+ minutes to the main boot barn on Las Vegas Blvd to return 3 t-shirts read more

Not sure why all the bad reviews but every time I go here to either buy new boots or clothing I get the best customer service! As soon as I walk into the store I get greeted and shortly after asked if I'm looking for anything specific. read more

**only for commercial work wear, not fashion!** very nice employees! i came to return and they were very welcoming and nice. joked around with me and didn't make me feel out of place! read more

They're trying all they can to find a 15 in a bit that Windturban Industry will accept. Now out Boot shopping with Quinzey since the order at boot barn is not in from July 24.pray for us y'all. He leaves in 3 days Timberland had mucked this up. read more

Zoraida helped me out with a great pair of shoes for work. She is a very kind and helpful person and she knows how to talk to a customer to find the right thing they need read more

My eventful day at work ended well t this location. I'm very thankful Rosa was there to save the day! Thank you for your patience and understanding. Not to mention your eye for honest mistakes and buyer knowledge. I will be sure to return for future purchases. Koala (Keola) as always thank you for great customer service and patience. Also, I will be sure to recommend this location to other Union workers (show ID with purchase). See you guys soon for winter gear. read more