I just paid a visit to the T Mobile store on Baldwin rd in AH. I have been here before and I swore…read moreI would never go back. I must say today I was pleasantly surprised. Chris and Isaiah were great. If you need something from T Mobile go see these guys. Thanks guys.

Let me start off by saying that I have never enjoyed the process of purchasing a cell phone. Until…read morerecently I had Verizon as a provider and was rarely satisfied with their rates and customer service. After a ton of research, I decided to give T-Mobile a try . After reading many location reviews, I decided to visit this convenient Great Lakes Crossing location while shopping. Overall I was incredibly pleased with the store and staff. I was never pressured into buying unnecessary accessories or felt like I was being "up sold." Rita patiently described all of my options and helped me make a decision on which phone, plan etc. was best fit for my needs. I highly recommend this store and staff!!!

horrible service they gave my friend 2 of the wrong screen protector for his iphone 14read more

My first experience here STARTED off great. We were switching from AT&T and had an initial $1,800…read morespending limit but knew that wouldn't be enough because we had 4 phones to switch. When i got there initially different prices were being thrown out and i was told I'd walk out paying $170 that day. I had to leave and go to the dentist so i ended up coming back later that day to follow through.. before i left i had mentioned that we had a business.. the manager said oh you do!! Do you have a Tax ID, i can probably get you a $3,000 credit limit, i gave him the info and went about my way. My fiancé and i came back to switch over our phones and all went well.. we ended up paying NOTHING and went about our day. The next day we came back to trade in our stepdaughters phone and they told me "they forgot to tell me i had to pay $252" so i figured okay that's it, that's fine. As were in the process of finishing everything they tell me it's going to be around the $800 range now and i of course, lost it. How does it go from $170, to $252 to $800.... so they took some accessories off and the lowest total they could give me $785. And then they decide to tell me "well the business didn't help so we could only get the $1800 spending limit" wouldn't that be what they should have told me to start???? We had already switched 2 phones over and traded in so we could not get our phones back and stay with AT&T. So the manager goes on to tell me i won't have a bill until March because of the $785 i paid today.. 3 days before Christmas!!!!!!!!!!!!! If i knew i was paying $785 i wouldn't have switched AND i look on my app and guess what.. A BILL!!! It may be a small one but it's January???? Not March! Honestly just really upset and my Christmas was ruined because of the unexpected money i had to spend.. not happy AT ALL.

I would give ZERO STARS if I could. My daughter went in this store to buy a phone and was…read morecompletely hustled by someone named Theodore. He told her all these ways she could lower our family plan bill (not even in her name) by changing to unlimited, which we didn't need. She didn't expect him to lie so she agreed to it. That night my husband looked at our account and our monthly bill went up by $160.00. I got the runaround for three hours being told it couldn't possibly be reversed. Know your rights!! Any contract can be nullified within three days. Don't bother with customer service, ask to be put through to retention. They don't want to lose your business. I got it reversed but I'm still angry that my daughter was taken advantage of.

Went in to check about my insurance as I recently broke the back of my phone. I am on a family plan…read moreso I wasn't able to to access that information because I'm not the the main person on the plan. I was asking how I go about finding out this information and a young twenty something in g or maybe even teenager employee named Jasmine was literally laughing in my face for some strange reason another employee had to jump in before things got too awkward yet she continue to laugh I highly recommend not going into the store for help.

Would like to add how very rude the guy running the store on sunday 9-18-16 took my phone in to…read moremeet a lady to sell my sprint s5 she wanted the guy to do the install of her service to my sprint phone he not only tried to crash my sell but would not do the change over. Was telling her those phones are more or less junk keep in mind i just paid this phone off from sprint , i explained its a great phone mint condition just got the 5 note he stated those are not worth the money i said wow you having a bad day there bud, he started using foul language, the list ready goes on. We took our business down the road to another local sprint store and was treated great with non of the upsale and got the phone switched over like we asked. I might add the guy was also making sure we knew it was a hour til closing and i beleave that was the cause of him being so rude as we must of caused him to feel like he had to do his job. I will never go to this store if it was that last place on earth. I asked for the owners name but got a few last extra foul words from this young kid. I will be reaching out to the owner very soon ...

Had an appointment at 11:00AM, looking to switch over from Verizon onto fiancée's plan. Got there…read moreat 10:55. Had 2 people being helped and two waiting ahead of us. FYI they opened at 10am. To be backed up in one hour of business is inexcusable. But it happens so I asked the guy at 11:15 how long is the wait going to be? He said it can take anywhere from 5 mins to 1 hour. I asked if he had a estimate of how long? He gave me the same answer. So basically he doesn't know. Not willing to wait possibly an hour for an appointment so we left. Now I remember why I left T-Mobile in the first place. Go to Verizon, it's across the street. Customer service is much better there. They'll text you when it's your turn and give you approximate wait times.

From the owner: Visit the T-Mobile store in Auburn Hills and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3917 Baldwin Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Called store about cracked iPhone 11. Was fixed in 20 minutes after arrival. Competent, friendly…read moreservice. Even got to spin the wheel for $20 off.

I had reached out to find out more and during/around my chat with Apple the manager called me and…read moreset up an appointment. Gave me a direct/personal number too. My appointment was set for the day they moved their store to the local Meijer. I showed up and the only tech there took care of me (I had called earlier also) and took care of me as he should of. Found out my only issue was the electrical outlet I was using for my charger. Not my phone, my new charger or lightning cable. Nothing of mine. Took care of me as quickly as it was to observe, took care of me as a regular client and charged me appropriately. Will for sure go back after my experience with the tech and manager.