I would give ZERO STARS if I could. My daughter went in this store to buy a phone and was completely hustled by someone named Theodore. He told her all these ways she could lower our family plan bill (not even in her name) by changing to unlimited, which we didn't need. She didn't expect him to lie so she agreed to it. That night my husband looked at our account and our monthly bill went up by $160.00. I got the runaround for three hours being told it couldn't possibly be reversed. Know your rights!! Any contract can be nullified within three days. Don't bother with customer service, ask to be put through to retention. They don't want to lose your business. I got it reversed but I'm still angry that my daughter was taken advantage of. read more

Went in to check about my insurance as I recently broke the back of my phone. I am on a family plan so I wasn't able to to access that information because I'm not the the main person on the plan. I was asking how I go about finding out this information and a young twenty something in g or maybe even teenager employee named Jasmine was literally laughing in my face for some strange reason another employee had to jump in before things got too awkward yet she continue to laugh I highly recommend not going into the store for help. read more

DON'T SHOP AT THIS STORE!! SCAMMERS! I went into the store to upgrade my iPhone. Andrews was the salesperson who assisted me. He gave me a bs sales pitch --told me he could lower my bill if I added 2 additional lines at no cost to me. When I received my first invoice from ATT, my bill was $400. Triple the cost of what it should have been since all of our phones were paid for in full. read more

They should have NEGATIVE numbers. My wife and I visited this AT&T reseller on 11/19/2021. She purchased an iPhone 13 Mini and I, an iPhone 13 ProMax from Amanda Gokey. The ProMax was out of stock but would be delivered "within a week." Due to her tentative response to numerous questions we posed it was clear Amanda was inexperienced by the fact she had to consult with Theo Keranen through much of the entire transactions. Two or three weeks later my current 8 Plus was shut down, requiring another trip to the store. On December 11, I contacted Rhyan Balden, the store manager but he was ineffectual in facilitating delivery of the order. They ultimately failed to delivery the ProMax. After almost no further communion from them, frustrated, after Christmas I finally canceled the order. Through their own ineptitude, I assume, they created HUNDREDS of dollars in excess billings that we have yet to totally reconcile. My most recent venture in attempting an equitable resolution resulted in the insulting accusation that I was a liar. Theo and Amanda , in fact, together orchestrated or concocted an alternative reality supporting their version of my wife's and my 11/19 purchases. After consulting the Area Manager, Sean Hager, Theo finally issued a $636.00 "credit" for some "FREE" promotional ear buds that we were being billed for. More smoke and mirrors. It's unlikely I will ever have any future communications with the likes of them again. To top it all off, AT&T automated withdrawal just keeps billing the account-holder for the mistakes made and the nightmare continues. We have spent COUNTLESS HOURS trying to straighten this mess out but their convoluted accounting prevents logical understanding of their charges and credits. I have never experienced such a frustrating retail experience in my life...this tops them all. read more

The service was terrible! The person attending us was rude and was no help whatsoever, and told to go to another store when he was obviously lying read more

Would give 0 if I could. They Loe to you about promotions and pocket your money. I never got a receipt emailed for my pay off and am still paying for it and now in order to get out of the contract I'm going to have to pay it twice. They also told me with the ghost line you can get a new I phone every year which I found out this year was another lie when I went in to trade my phone in. All around terrible experience and wasted hours of my life with the fraud representatives trying to get my money back and cancel. They still can't give me my payoff amount to leave. Atnt sucks and make it virtually impossible to even leave their shit service that never loads! read more

The guy who set up my husband's phone didn't know what he was doing, so my husband had 2 go back 2x for it to get setup correctly as it was having issues. After the guy at the Waterford store didn't get it fixed, my husband went to a different store by his work & that person was able to help. We found out later that the guy at the Waterford store had been dishonest & didn't disclose that he added an extra line to the account when we only needed 3 total. This incurred extra charges that the store didn't want to remove. read more

BE WARNED! THIS STORE WILL STEAL YOUR SOUL! On 7/29/2019, my wife was offered a buy one get one free phone at an AT&T Store located at 6005 Highland Rd. Suite A, Waterford, MI 48327. She said that she didn't need a second phone. Her current phone was fine. The representative (Nick J) then again stated that the phone was free, no strings attached. He then stated that by getting the free phone, he will then cancel the tablets that are on the AT&T account and then make our phone bill cheaper by $20/monthly.My wife then agreed. He then had her call AT&T and cancel her tablets immediately. Then he gave her the free phone. He also tried to keep her old phone, but she insisted on keeping it as the old phone was perfectly fine. The first billing cycle, we noticed that the phone was not free. My wife revisited the store and was told that it takes 3 billing cycles to reflect. After the 3rd billing cycled, it was evident that the phone was not free. She contacted AT&T customer service. She was informed that the issue would be handled and would reflect on our next bill. It was not. She continued to call each month and was told the same thing each time. On 2/16/2020, she contacted AT&T customer service, once again, to discuss the issue. She was told that too much time had passed and that she was responsible for past and future charges. She was also told that those who misrepresented AT&T would be reprimanded, but ultimately she should have investigated the offer further before agreeing. Not only are we paying for a new phone that wasn't asked for or needed, we are paying for an additional line that Nick J said was needed in order to get the deal. And finally, our bill is $70 a month more than we used to pay. This store uses manipulative tactics to persuade customers into contracts they don't need and that cannot be resolved. Do not trust anything they say. Double check all information. Call AT&T in the store and verify everything the store tells you. read more