My elderly mother went to this store in the hopes of just getting a basic iphone. Instead, they…read moreup-sold her on everything imaginable, on MY account. They changed her plan to the most expensive one they offer, filled with features of which she will never use. Tacked on a bunch of add-ons like AT&T Next, which she has no use for since she is paying for the phone in full, and AT&T Turbo, which she also has zero need for. They also up-sold her the most expensive iphone and promised her a "$350 Reimbursement" for the phone she traded-in that I have yet to see. Absolutely egregious business practices, I cannot express enough how sickening it is for this establishment to take advantage of elderly women. I strongly recommend avoiding this place like the plague.

I had a terrible experience at the AT&T store at 2510 S Telegraph Road, Bloomfield Hills, MI 48302…read more The manager, Jon, was extremely rude and unhelpful. I recently traded in my iPhone 13 for a $700 off promotion on the iPhone 16. When I asked Jon to show me the trade-in deal information on AT&T's website (due to a past issue where I didn't receive my full credit for 3 phones), he refused to help and was very dismissive. He even threw my phone on the table when I asked him to find the information on the AT&T website. Jon told me it wasn't his job to assist with this and claimed that previous bad experiences were due to other employees not representing AT&T. Fortunately, another employee, Aayan, quickly found the information I needed in under a minute and was polite and professional. Jon's behavior was unacceptable, and I believe Aayan should be the manager instead.

We brought my son's android phone for a charging port repair and the very honest gentleman said it…read morecould be a cleaning. He quoted us the prices for each and said he would know in about 20 minutes and to come back (or wait in the lobby). We came back and the phone was done! It only needed a port cleaning and he saved us money. Very honest and reliable service I highly recommend. They repair all sorts of other electronics as well.

'Ohh, my word! 'These young men (and 'even' their online protocol)…read moreis remarkable! 'I just likened it to; "Old School Etiquette'' ... 'And, still while 'writing' this ... their 'impact' has not left me ... My experience was w/Chris @ the Bloomfield Hills location ... (then, later w/Francisco via telephone) . Anyway, Chris was amazing as well as a total gentleman ... polite, soft spoken, knowledgable & patient. Whomever of 'you' are seeking/needing this type of assistance ... do not hesitate ... 'Quick Phone Fix' is it !!

My wife found this place when her phone quit working. When my grandson broke his tablet screen, I…read moregave it a try. Ray at the Pontiac store knows his business. Solid and quick repairs, reasonable rates and good communication. Just now, a granddaughter broke a button on her brothers iPad. Ray could have shaken his head and told me how much it would cost, but green had a fix that might hold until Christmas. And it took 30 seconds! This is now the ONLY place I'm bringing the family phones, tablets, etc...

wish i could rate these guys higher, i was patient with the repair of my steam deck. but its been…read morealmost a year for a near $100 refund on a faulty abernic device

What great service I received at this Verizon store. The sales reps care about making their…read morecustomers happy. I was having trouble setting up my new IPHONE to my car and the rep took the time and made sure I was all set to go. Very pleasant experience.

Do NOT go this store. They offered a free with a phone trade-in…read more However, Verizon will charge you every month for as an equipment charge for the "free phone". After speaking to them multiple times and going to the store for help with the incorrect billed amount. The employees say they can't do anything and I am now under contact. DO NOT go here !! I only gave one star so I could write a review.

I just paid a visit to the T Mobile store on Baldwin rd in AH. I have been here before and I swore…read moreI would never go back. I must say today I was pleasantly surprised. Chris and Isaiah were great. If you need something from T Mobile go see these guys. Thanks guys.

Let me start off by saying that I have never enjoyed the process of purchasing a cell phone. Until…read morerecently I had Verizon as a provider and was rarely satisfied with their rates and customer service. After a ton of research, I decided to give T-Mobile a try . After reading many location reviews, I decided to visit this convenient Great Lakes Crossing location while shopping. Overall I was incredibly pleased with the store and staff. I was never pressured into buying unnecessary accessories or felt like I was being "up sold." Rita patiently described all of my options and helped me make a decision on which phone, plan etc. was best fit for my needs. I highly recommend this store and staff!!!

Joseph was so incredibly helpful he answered all questions I had and gave me the best plan based on…read moremy usage. I ended up leaving they're paying $100 less a month than I was with Verizon and got an additional line and better coverage. My only regret is I wish I would have came in and saw him sooner. Cannot recommend enough

Hands down the worst customer service I've ever dealt with in my life. My husband and I ordered a…read morenew phone online for myself and we went into this store to help me set it up. I stupidly had ordered a Verizon phone (I have Sprint), so that part is my fault. However, the rudeness was so unnecessary and abrupt. Even upon entering the store, they didn't say hello, didn't ask us if we need help, nothing. It was not only uncomfortable, but very uninviting. You could tell they just didn't want any customers and they didn't want to be there. Also, typically a good/professional customer service employee asks you what else they can help you with and they at least try to help you find a new phone in their store. My husband and I felt like they basically pushed us out of the store. Very miserable guys there.

I would highly recommend Danny and Zac. Not only did they fix our ring doorbell but we needed a…read moreprinter fixed ASAP. When I told both Danny and Zac that we needed to print important medical paperwork for an upcoming appointment they both offered to print out the forms for me. I was able to fax the forms to doctor's office ahead of appointment. They are so nice and helpful with someone who isn't that tech savvy. They also carried the printer for me both when I brought it in and when I picked it up. I would give them ten stars if possible. Thank you so much. Karen and Paul Franklin

Excellent service and hunky repair men true to the name are these guys. Ask for Danny I was not…read moreexpecting to get my Play Station 5 back so soon for an broken HDMI Port.

Vinny and Jeremiah were very helpful, solved my account issue and were very polite. Great customer…read moreservice and will always come here for my cellphone needs

Beautiful store with professional staff! Very efficient and helpful! No wiring no worries!read more