The gentleman that works there is the most pleasant and helpful guy ever! He always is calm and fixes what he can . I am hopping mad at the MyPhoneGuardian akaBrightstar insurance ! They have been as rude and slow as humanly possible ! When I had to speak to some jerk that was on the ball enough to not tell me his name ,he purposely left out key details . He failed to inform me that my scan of the "Wireless Equipment Replacement Affidavit " got cut off by 3/4 "Instead of telling me that ,he stated that my phone # was cut off ! I got even angrier because I knew I still had phone service as I was calling him ! Then he told me that my incident dates did not match and snootily informed me my claim was denied . PERIOD !!! I was so upset I had my husband call and he got that asshat . He was able to squeeze the idiot for the proper date they want to see . I started my claim of badly broken smart phone glass way back on August 12th ! I am supposed to receive the replacement phone tomorrow August 30 !!!!!!! Well I can at least say I formally complained to the FCC and since they treated me with no respect they are now getting a phone that will need far more than just a simple glass replacement . It is now a dark screen and they will have to replace the LCD If they had any intelligence at all they would fire this rude jerk because I am so distraught that now I will cancel my phone insurance ! I only wish I had known how awful they were so I never would have gotten their insurance in the 1st place ! I would have had it done locally right away for only $75 ! The deductible is $50. The aggravation and anxiety were not worth it ! I had a panic attack and I wish I could sue read more