Terrible service. I experienced extremely poor service at this Verizon store. The day before, they…read moreincorrectly set up my friend's phone plan; we asked for a 5G autopay plan with 15GB but ended up with a 2G unlimited plan instead. They did not clearly explain the fees. When we returned to clarify and fix the issue, the service was even worse. The staff member told us to call customer service and then refused to help us further, shouting 'GET OUT OF MY STORE!!!' When I tried to get his name, he covered his nametag. I managed to take a photo to remember him by, as he almost tried to snatch my phone from me. I've never encountered such rude service. I will attach his photo and am filing a formal complaint against this individual!

I walked in with the phone that was worth almost $1000 or maybe more, I had just lost both my case…read moreand my phone screen and was very afraid of breaking my phone. I was also concerned that because I had scratches on my phone that I would never be able to use a screen protector properly. Both of the girls at the store were amazing. I'm so wishing I could remember their names, but they were working Saturday, August 16 in the morning. Two girls both super amazing. I so wish I remembered their names. Please check for me. Not only did they give me the right case, the right screen protector, and upgraded my phone's awesomeness by giving me a very cool pop lock and cover for my camera. I love the way my phone looks now. It feels awesome and every time I see the sparkles it makes me smile. And every time I remember about going in the store I remember I promised I would do a review lol so here it is. Please find out what their names are for me supervisor person? Not only did my phone get fixed well that has a business you should be very impressed with therapy to up so I went in there for a case and left spending $150 on four products so shout out to them and I love the products I got!

I came here with my mom about a week ago and I have to say I have never seen better customer…read moreservice in my life! I mean this guy's really went above and beyond!! Shout out to Gary, Robert, and Ricky. All three of this guy's really helped us out. We got a family plan for 4 lines and I couldn't have been happier. I'm so glad I came here. Thank you guys. All three of you deserve a raise!! See you soon - Ruben.

Absolutely terrible! We have been in there no less than six times over the past two weeks trying to…read moreget our new service established. Shame on us for thinking that they were a decent company. My husband is still in there at this very minute trying to get stuff figured out. We have wasted hours and hours with them. If you're thinking about doing Verizon, think twice. T-Mobile was so much better and we very much regret switching. Customer service is terrible and clearly the employees don't give two beans about their clients. Do not switch to Verizon. Update. Tried calling the Business Manager...what a joke. It was just an automated message with no way to talk to a human. I'm extremely disappointed. Second update. We've been on the phone with this company for about 2 1/2 hours already this morning. You guys are very unhelpful. And the phone that my husband was supposed to get got sold to someone else. Your business really needs to do better. I've been with T-Mobile for 10+ years and I have never had to spend the amount of time with them that we have had to spend with you. Do better.

My husband and I upgraded our phones. This was the first time at this location on Riverside Drive…read more Maurice the Assistant GM waited on us and was extremely helpful, knowledgeable and professional. We are so happy with the service and our new phones and more. Highly recommend Maurice!

I want to begin by acknowledging that there are truly exceptional people who work at this Verizon…read morestore. Supervisor Daniel stands out as one of the kindest, most intelligent, and knowledgeable Verizon supervisors I've encountered in Fresno. Associates Bella and Seth have also been incredibly professional and helpful during my visits. Cody, and a woman with glasses whose name I unfortunately didn't catch, both provided 100% top-tier customer service. Their support should be recognized and commended. However, despite these positive experiences, I feel compelled to address one of the most disrespectful and demeaning interactions I have ever had in a retail environment--an experience that left me hurt, humiliated, and deeply disappointed. During a recent visit, I was assisted by an employee named Caleb. From the very beginning, his approach was condescending and dismissive. He began our interaction by saying, "Don't interrupt me, I'm speaking"--completely inappropriate, especially when addressing a customer. He then questioned my decision to purchase a Gizmo device for my daughter, even after I explained I had a specific plan. Instead of supporting my choice, he undermined and disregarded it, saying I should just order online, despite my stated needs. As a female veteran who is currently unhoused, I felt belittled, mansplained, and disrespected--not just as a customer, but as a human being. This experience was not only upsetting; it was a clear violation of the dignity and respect every customer deserves. For the record, under California Government Code § 11135 and the Unruh Civil Rights Act (Civil Code § 51), it is illegal for businesses in California to discriminate against or harass individuals based on gender, veteran status, or housing status. As a protected class under both federal and California law--including the Fair Housing Act, California Military and Veterans Code, and local anti-discrimination policies in Fresno County--I deserve to be treated with respect and equality. I share this not to shame, but to call for accountability and training so that no other person--especially someone already facing challenges like housing insecurity--experiences this kind of treatment. Verizon, please invest in customer service training that aligns with your brand values and California's protections. To the amazing team members who do their jobs with integrity--thank you. You are the reason I return.

Jacob made the process super easy and concise, quick, and overall a pleasant experience. Very…read moresatisfied switching from T-Mobile

This Verizon store was amazing. I recently switched to Verizon from AT&T because they had a great…read moredeal on IPhone 17. I went in several times and each time all my concerns were taken care of. A special thanks to Donna and Cody. I will admit I'm pretty clueless about cell phones but they were patient and always helpful. They deserve a raise for putting up with me!

Came in to see if we would qualify for new phones our previous phone service did us dirty I'm now…read morestuck with a $998 bill with them which I am going to pay off. But Edward helped us out with everything we walked out with 2 iPhone15s that cost $300 out the door. Also want to recognize him for how he handled multiple customers that were waiting behind us. I am glad we walked into this location

I will only go to this Verizon store from now on. Cody was beyond amazing! My husband and I went in…read moreto get an upgrade on my phone, Cody gave us a few quotes and we both ended up trading our phones. He took the time to explain everything about the options and the plans, and to set up our phones for us so we didn't have to do anything. he went above and beyond for us! So knowledgeable and great costumer service! Thank you so much Cody!!!

Just wanted to thank the girl that helped me out. Name was…read moreMary Ann. She called insurance people and had my back 100% thats the people I need on my corner. Thanks a lot Marry Ann. Gerardo-

Came here around 2:50 p.m. to return two pieces of equipment today. We were told to have a seat and…read morethat it would only take a few seconds. We waited until 3:43 p.m. before finally being seen by someone, who then told us he was still waiting for someone else to help us. Multiple walk-in groups were helped before us. Eventually, the same guy who told us to wait ended up helping us anyway. Ridiculous! I understand that what I'm here for doesn't make money for Verizon, but this was such a simple request that should have only taken no more than 5 minutes. We were finally able to leave the store 3:46pm.

I went here today to get some help setting up and transferring info to my new phone. They were…read morevery helpful, knowledgeable and very nice. Thanks for you he'll guys! :)

I dealt with Melissa who was very knowledgeable. She took the time to explain everything.read more

Went in to get a deal for a new phone and tablet and watch! VINCENT is the absolute best! He was…read morealone in the store and the entire time I was there (about 2hours) he handled me (which is always a challenge) and every other customer that came in the store in a very professional and proficient manner. He was aware of how to overcome challenges presented to him he was able to afford me all the discounts and credit that I had earned. The value I received for the 3 new Apple items was groovy! Now when I looked up Verizon stores in Merced there were some not so flattering reviews, that means go to Vincent the store on Olive and R street. He will do you right

I want to call out the excellent service of DaQwon. He did an amazing job was extremely patient and…read moretook the time to make sure understood everything. While helping 3 other people in the store because he was working alone. He kept it down and was jncredible.