Do not ever see or work with Daniel A specially if you visit this Verizon store. I went in to upgrade my phone, and was told that as part of my upgrade a screen protector and case were included FREE OF CHARGE. The kid lied and charged me for both items and snuck in a box charger that I did not ask for. He charged me $57 for a phone case, $72 for a screen protector, and $37 for a box charger. He told me my total charge was for the remainder of the iPhone balance and taxes. He then failed to print me a receipt invoice (said he wasn't able to) so he emailed me the receipt which didn't get to my phone email until hours after I left the store and saw what I was charged for. When he set up the screen protector and case, he threw away the packaging which didn't bother me, until I went in to the store this morning to get things right and return the items I thought were free. I was unable to return the items because I did not have the packages for them. TERRIBLE EXPERIENCE WITH DANIEL A. However, Nicky who helped me this morning was able to refund me for the charging box as that was the only item left in a box. Again, if you visit this Verizon store, please do not do any work with Daniel A. I get they are commission based, but sell with integrity instead of lying to your customers!! read more

By far the worst Verizon store and experience I have ever had. Their rep Daniel kept me waiting for almost an hour even though we had an appointment scheduled. Then he activated my lines wrong, added on things I never agreed to, financed devices I told him I didn't want financed, activated the wrong home internet device, quoted me a price that said includes taxes and fees (which it doesn't), didn't port over any of my numbers because he "ran out of time", and overall made the transfer and enrollment experience horrible. read more

Marcus helped me find the best deals to fit my needs. He showed me all my opinions and answered all of my questions. Got a new iPhone and Apple watch and ended up paying less on my monthly bill when all was said and done! read more

If you live in Los Banos, forget about Verizon. 5G? Most likely to get 3G, with occasional 4G coverage on the east side of town. West side coverage stinks, I got a single "bar" for signal strength. That's how much Verizon cares for its customers in Los Banos, with ancient equipment they should have upgraded 10 years ago. I have switched to T-Mobile, after 16 years with Verizon. I don't get 5G yet in Los Banos, I do get 5 "bars" worth of 4G/LTE in my house. I have seen 5G in Santa Nella, which is on I5. I like it much better than the 3G "service" I saw from Verizon. A pity, Verizon used to be the top dog. Now its a bloated old dog resting on its laurels. read more

On December 21, 2017 I went into Verizon Victra 1363 W Pacheco, Suite C Los Banos, CA 93635. My phone was not working and Mark helped me upgrade. Mark was erasing my data from my old phone and Nicole D. walked by him and asked "Are there any nude pictures on it." She had a hostile scowl look on her face as she glared at me. Who the hell does she think she is to ask such a demeaning question? I and still trying to calm down from her derogatory insult. Mark was a good sales person but Nicole D. was aggressive insulting bully. Avoid this store unless you want abuse. read more

Great customer service. Stopped by on my way home from work because my phone wouldn't charge and the ladies here got me fixed up and on my way home in a hurry. read more

I went to this store today to try and get my son's service reinstated and get him a phone, there was 1 clerk in there and she seemed very rude like she hated her job and it was an inconvenience for her to have to wait on us, after a few minutes I realized she wasn't interested in helping us and we left. I would recommend people to avoid this store and go somewhere else. We went to Boost, and it was a relief to talk to a lady who was nice and helped us. Thanks Boost! read more

If you are looking for an amazing customer service experience go to this location and ask for Marcus. He was fantastic and the best representative I've ever encountered. He answered my 1000 questions and was very friendly, informative and helpful. Best customer service ever. read more

This is the worse Verizon store I've ever been to. It took over 30 minutes to buy a phone case and screen. With that said I ended up not buying the screen and case and went across the street to sprint to purchase my phone case and screen. That being said they gave me false information that later got corrected by an official Verizon rep. And if I may add.. one of the store reps at this store was talking so much crap about a customer. It's like she hated her job and was offended she had to offer customer service to a customer. Beware of this sketchy store! read more

Great service! I stopped by on my way out of town because my phone wasn't working. The representatives greeted me as soon as I walked in. They were more than happy to help me and fixed the issue. They weren't pushy and they were very knowledgeable. I'll definitely be going back to this location. read more

Marcus is the absolute best! If you need help with anything PLEASE go to him. Super patient and welcoming! He truly values your time each visit. Love my new iPhone! read more

The manager Johnathan was very knowledgeable and extremely helpful when adding a line to my account! He went through the process and made sure I did not have any questions along the way. I was even able to get an accessory bundle which saved me some money. I left with a new phone,case,screen protector and a car charger for a great price. Will be back again. read more

It was my birthday and my husband bought me a new phone as a surprise. Marcus was extremely helpful and very nice. This is the only Verizon store I go to because they are always helpful and have great customer service. read more

So helpful!! Marcus gave me a call literally at the most perfect time!!! My sister and I needed an upgrade badly, so when he called me to just casually let me know about the deals Verizon had going on I was so amazed! He accommodated my very busy schedule and made some very great recommendations for my sister and I! Within the next few days we went in to buy the exact phones that Marcus recommended for us. During the purchasing process Nathan helped us and he was a lot of help. He made sure I understood all the terms and conditions! We love our phones! Thank you very much for making this super easy! read more

Giving 1 star as i could not found less than that. Worst service. These guys are not specific with the plan at the time of sale. Lady here is rude and not ready to listen. At the time of sale she was very polite but now there is service issue she straight way told me that they just provide sales and not service from this store. Really? She was not specific with plan charges and now i got bill with increased charges! A suggestion if any one goes there please get in writing every single thing before leaving the store because they cone on you. Really worst service and customer dealing read more