Had to fix an issue with my wife's iPhone and Nayali and Dennise were just awesome so patient and…read morevery very helpful. These two went above and beyond to help resolve the issue and their customer service should be applauded. Thank you you too very much.

I had the manager of the Los Banos store visit my home. She gave me a brochure listing some plans…read morethat she had. When I told her that I was not interested she said oh and by the way, I have $29 per month Internet for people 55 years old and older. So I went down to the store in a couple of days after making an appointment. At that point, I was told that I had to also add a cell phone in order to get that price on Internet. So beware seniors.

I just want to give Alex the business owner a big shout out. My phone looked like it took a dive…read moreoff the Empire State building it was in really bad shape it turned on but the screen was useless even the housing to the phone was been pretty bad but he was able to save the phone. I was pretty impressed that the phone look like it came right out of the box when he was one with it. I have since not had any problems with the screen dimming out or Shutting off. It's been about a year. I would recommend you to do business with him to me he is a man of his word and that's good customer service. Thank you Alex.

This place is amazing! Cracked my moms phone and he was able to fix it quick and it works perfect…read morenow!!! Love it!!

Do not ever see or work with Daniel A specially if you visit this Verizon store. I went in to…read moreupgrade my phone, and was told that as part of my upgrade a screen protector and case were included FREE OF CHARGE. The kid lied and charged me for both items and snuck in a box charger that I did not ask for. He charged me $57 for a phone case, $72 for a screen protector, and $37 for a box charger. He told me my total charge was for the remainder of the iPhone balance and taxes. He then failed to print me a receipt invoice (said he wasn't able to) so he emailed me the receipt which didn't get to my phone email until hours after I left the store and saw what I was charged for. When he set up the screen protector and case, he threw away the packaging which didn't bother me, until I went in to the store this morning to get things right and return the items I thought were free. I was unable to return the items because I did not have the packages for them. TERRIBLE EXPERIENCE WITH DANIEL A. However, Nicky who helped me this morning was able to refund me for the charging box as that was the only item left in a box. Again, if you visit this Verizon store, please do not do any work with Daniel A. I get they are commission based, but sell with integrity instead of lying to your customers!!

By far the worst Verizon store and experience I have ever had. Their rep Daniel kept me waiting for…read morealmost an hour even though we had an appointment scheduled. Then he activated my lines wrong, added on things I never agreed to, financed devices I told him I didn't want financed, activated the wrong home internet device, quoted me a price that said includes taxes and fees (which it doesn't), didn't port over any of my numbers because he "ran out of time", and overall made the transfer and enrollment experience horrible.

Came to this store on a Thursday at 7:40PM to ask of they had time for me to purchase a new phone…read morefor an existing line on our family plan. There was one employee who was standing behind the counter with a customer, while another customer was on his speaker phone with what sounded like Tmobile customer service. When my husband and I walked in the lady behind the counter looked up at us but didn't acknowledge us. We stood there for 10 minutes while she was scrolling on a phone. She wasn't talking to the customer in front of her...just leaning on the counter scrolling. Never once did she say hello, be with you in a few minutes or ask what it is we were there for. I get it that they were closing at 8..but we literally went in to ask if we could make the purchase or just come back the following day. I guess long gone are the days of simple customer service or is that now considered old school and obsolete. Will make my purchase elsewhere.

They are good at sales~for sure, but as far as knowledgeable about tech & set up/transferring…read morenumbers etc. Not so much... So after buying two iPhones 14 pro & pro max and spending a grip of cash- I still am left without a phone 2 days later... old phone deactivated ~ new phone is useless because they cannot get their heads around a simple set up.... Going back 1st thing in a.m. to give them the business about how to do business!.... UPDATE: Young man helped me activate my phone today~don't know his name but he's tall-slender/wears glasses & has curly dark hair. Knew what he was doing and didn't have a puzzled look on his face like the rest of them in there!

I have been a customer of Los Banos Internet for five years without any major issues. Recently, I…read morecontacted them to install a point-to-point connection to another building on my property. What should have been a straightforward process turned into a four-month ordeal. Initially, they scheduled site visits twice and cancelled both times. I specifically requested an on-site survey because there is a building obstructing the direct line of sight where I wanted the dish installed. Each time I was told they reviewed it on Google Maps and "it would be fine." I again asked for a physical site visit due to the obstruction concern, and again was assured it would not be an issue. When installation day finally arrived, I was asked to provide a scissor lift for their use (at my expense). The appointment time was changed twice. The technicians arrived and immediately began work. When I asked where they wanted ladder access on the second building, the technician stated a location on the opposite side from what had been discussed for four months. When I questioned this, he became irate and said, "I guess you know more than I f***ing do." I explained that was not the agreed upon location. He responded by saying, "I guess we're not doing it today," and they left abruptly, spinning gravel as they drove off. Within five minutes, my existing internet service -- which had been active for five years -- was shut off without notice, despite the fact that I had previously paid for this month's service over a week ago. It was 2:45 p.m. on a Friday. I immediately called multiple times with no answer. Shortly after, I received an email stating my account had been cancelled and that I still owed for the next month of service. After calling six times with no response, I drove to their office. When they saw me arrive, they locked the door. Eventually, another employee answered and told me I was being disrespectful and that the owner said I was no longer a valued customer. I explained that my service had been shut off without notice and that we needed to resolve it. The employee told me that it would not be turned back on. At that point, the owner got up from his chair in the back office, came directly toward me, and yelled that I was being disrespectful and to "get the f*** out of his business". When I tried to talk with him about the service, he stepped up into my face, and again yelled for me to "get the f*** out of his business". The interaction was aggressive and completely unprofessional. I then left without further incident. Five years of consistent service ended with my business internet being shut off without warning on a Friday afternoon, after unprofessional conduct from staff, and no resolution. I am still waiting on my refund. To say that I am very disappointed in how this was handled is an understatement. At 3:15 p.m. that same day, I drove to Central Valley Internet and explained that my business internet had just been abruptly shut off. They immediately stepped up to help. Within two hours, I had new internet service installed, and the point-to-point connection was completed exactly where I originally requested without any issue. I am now receiving four times the speed at a better price. I would highly recommend Central Valley Internet.

From the owner: We are a local Internet Service Provider, utilizing today's advanced technology to generate high…read morespeed Internet to residents and businesses here in Los Banos. Unlimited data, no caps, no hidden fees, and no contracts. Packages starting as low as $60 a month for speeds up to 60Mbps.

the lady that was on the phone with me about getting a new phone didn't hear me right 3 times and…read morethen she set the phone down and didn't know she was still on where i can hear her and said he gave me the wrong fucking pin to the other worker.

several months ago I went into the store to inquire about my home WiFi. while I was there I decided…read moreto check into getting me a new phone and switching my carrier service. the gal that helped me out and provided a rough estimate as to what my phone bill would be,made everything sound good. her name was Angelica. so when I made the decision to make the change. I was was offered a iPhone 17. was told I would get a free iPad. my wifi would be lowered. and a few other things that made the deal sound good. oh and my bill would be about $150 a month. after the first 2 months that went by. I received my first months bill. over $300. and I was paying a monthly fee for the iPad. when I was told it would be for free. I was also never told that T-Mobile would not bill for 2 months. so I took the iPad back and told them I didn't want it. and said that I was told when I switched that everything that I was told when I switched was not what was in my bill. when angelica told me one thing, then bill time everything is not what was said. now here I . now am several months later later getting almost $200 a month phone bill.now I'm stuck in a contract for the time being.that I am not happy with at all. I would not recommend going to T-Mobile at all or deal with Angelica because all she is trying to do is get customers for T-Mobile by telling the customer what they want to hear.make things sound good. like your getting a good deal. not happy at all. will be switching back to my old carrier when my contract is up with T-Mobile.

Good morning everybody if you are looking for any items at T-Mobile please make sure you ask for…read morethe manager Philip Campa. He has excellent customer service Treat people with respect Just an awesome guy Everything that we needed he helped us with. My son was looking for an iPhone 11 no problem he got it I was looking for a Samsung Galaxy watch not a problem he got it for us walked out of there feeling fantastic no hassles just great customer service. So once again just thank you Philip Campa For doing a great job and going beyond your job. I would totally recommend to my family and friends thank you T-Mobile.

I got my iPhone 12 screen fixed for just 70$ Adam did a really amazing job and I love how he's…read moremobile. I was working in target as a at&t vendor so I'm from out of town(Fresno) and when my phone broke I needed a repair done fast. Definitely go through this guy he won't let you down.

Amazing quality and fair price. I recommend 1000%. I called and he was able to meet with me within…read morethe hour for the screen replacement. All said and done in under 20 minutes.