The commercials sound great. $100 a month for four lines but they neglect to tell you the tax is…read moregoing to cost you about $25 plus with all them other fees. once you get your bill it's never what it's supposed to be. I have to call in every month to get Bill adjustments. this doesn't make sense. they want you to be on autopay so they can just charge you all kind of extra money. my question is if you don't call in where does all this extra money go?

Switch from AT&T to T-Mobile, pick up was quick , I had trouble porting number over and Jaime G…read moretook the time to help port it over and waited patiently over 30mins to set both my parents Apple devices up. Thank you Jaime G!

Had a great conversation with my "account manager" that goes by Andrew Oliver. Not sure what…read morehappened but he looked into a situation where an AT&T representative told me a different price than what was actually done. I haven't heard from Andrew since. Call date: February 24 I didn't want to bombard him with calls/text but it now March 14 and I haven't heard a word.

Worst customer service. They are bunch of liars and will try to take as much money as possible. The…read morealso make your trade it so much difficult.

Went in to get my iPod touch 5th generation's battery replaced. All the buttons were working when I…read morebrought it in on Monday, March 23rd. When I picked it up on Wednesday, March 25th they gave it back to me with the battery replaced but the home button no longer working. Then the technician that worked on it tried telling me and his coworker that it wasn't working when I brought it in which is a complete bs. Then, they tried telling me that it was broken due to the inflamed battery which makes no sense since it was fully functional when I brought it in on Monday. Would never go to them again horrible experience.

Took my iPhone there to replace the shattered screen. I called the other repair shops and Mobile…read moreMagic Repair gave me the best price! They also gave me the best and fast service! I got my phone fixed in less than 30mins! Highly recommend this shop !

We had to do a transfer of service for my newlywed daughter and was assisted by Khalid. He was…read morevery courteous and helped my daughter get her service transferred quickly. He also helped my wife and I get rid of unwanted services to lower our monthly bill. Khalid has a great attitude and a servants heart with his work. Thanks Khalid!!

Just wanted to make this review for The Manager Ariel, Andrew and Jay. Y'all were greatly helpful…read moreand well knowledgeable with all that comes under the Verizon umbrella. Thank you all for helping me and my family out with our upgrades and taking care of us while we were in the store. Thanks for putting up with us for as long as you did. Thank you for making us proud to be apart of the Verizon family.

I went in for a new account for my business and received an extra phone mailed to me that I never…read moreknew about. Now I'm being charged for an extra iPhone 17 in which customer service will not return because it's been over the 14 day period in which I could return them. I only have 1 number, why would I need to purchase another phone? I will tell everyone I meet in the future about how tmobile scammed me, just to meet a sales bonus.

Very poor service. Not a true T-Mobile center. Unable to assist with basic changes. P.m. shift…read moreworkers extremely rude. Find find a T-Mobile experience center. They are the true T-Mobile affiliate. Received one only because you cannot give a zero!

Esteban Ramirez was an amazing specialist. He was so helpful. Loved his customer Service. I…read morerecommend this store 100%

Today was by far one of the worst experiences at this location complete disbelief I went in because…read morethe overall corporate of Verizon had sent me in for a replacement phone mind you this phone has not worked for five months since I've been with them the worst five months of my life. The phone is in perfect condition since it's pretty much been in the box the entire entirety of the time the phone doesn't work. The service doesn't work. I can't call or text any android number nor receive calls when it wants to call other numbers, it'll allow me to other than that it's a useless device that that location provided me so my appointment was for a replacement phone going into the branch I was assisted by Enrique please if you go into that store stay far from that guy. I'm pretty sure he's the manager. He approached me in a very horrible demeanor. I felt it was a situation where I could have called police as he approached me. I felt extremely unsafe in the store I was sitting in the bench they have in the back area and he charged at me very aggressively seem like he wanted to strike me and started talking about legal matters that he pulled out the air because I asked a question in regards to there overall websit I felt extremely unsafe and uncomfortable and immediately called customer support and left with out my replacement phone the phone will now be mailed to my house please do not go to Verizon wireless save yourself the headache ache this is a unreliable company and the customer service is not ok quite frankly he should be fired as it didn't seem that I was the only one being treated that way there there were multiple people that seemed displeased

I paid $140 for home internet wich I found out it should of only payed me $70 I called other metros…read moreand the said this location scams people don't ever go to this place also they didn't give me a receipt they said there systems where done and my internet doesn't work.

From the owner: Switch today & enjoy America's largest 5G network.read more

LISA is amazing! Ask for her! She is so knowledgeable about any questions you have for Metro and T…read moreMobile. Always the latest and greatest phones and deals here. She's awesome! Thank you LISA!

I really hate businesses that make their own hours. The store hrs posted say they open at 10:00am…read more Even on their website. It's 10:20 and still not open this has happened too many times here. Maybe you should change your hrs.

Went to iphix to have my laptop and my son's tablet checked out and the guy at the counter was…read moresuper cool and helpful (forgot his name, my apologies) But I was having issues with my sons homework program on both devices and he helped me figure out the issue. I also had my cell phone checked out there about a yr ago and again great service. Thanks again

if you are debating coming here? COME! Erik in particular is so smart when it comes to what's going…read moreon. he is super honest and has literally saved my phones like I'd say about 8 times! he ordered a part for me and next day it came they had it fixed! thankyou so much guys!

AMAZING CUSTOMER SERVICE!! I was in and out in about 10 minutes and they were kind, attentive, and…read morehelpful. So grateful. My mom's iPhone had been glitching like crazy and it's been perfect ever since. Thank you guys for helping us!! 10/10!!!! I'll be coming back and recommending it to my family as well. Great service.

I called to see how much my charging port would would cost to fix on my Galaxy S21 Ultra. All other…read moreshops I called said $60. This place said $280. Outrageous price!