Switched over three lines from AT&T. Couldn't be more pleased about going to Consumer Cellular…read more They are very helpful and their call centers are located in the United States.

They used to have multiple locations at Target stores all over Austin. Then made the brilliant…read moredecision to end that contract & have ZERO locations in a city of over a million residents. There is 1 location in Pflugerville a NE Austin Suburb. BRILLIANT!!!! They also used to answer the phone with a human - now it's a recording. Cutting locations & customer service is not a good way to improve your reputation. Also no customer service email.

Ana was knowledgeable and efficient. i appreciated her kindness and expertise. Nothing left to…read moresay

ASStownd destroyed everything that was great about Grande. They screwed up the Internet so it's…read moreunusable for anything beyond consuming from corporations, they fired all of the people in Texas and now farm out "customer support" to AI and foreign call centers with people who have no idea what's going on, and cannot fix a damn thing! And it absolutely positively REFUSES to just cancel service! Add to this the fact that they, in vindictive retaliation, sell our personal information to third parties, thereby increasing the level of spam by several fold to my personal phone number and email; and this is one of the worst companies I've ever had the displeasure engaging with! Yelp needs to implement NEGATIVE reviews. One implies that there is any value whatsoever here!

As a whole, I hate AT&T. I would love to stop using them, but I have yet to find a phone carrier…read morethat is reasonably priced, has good customer service and good coverage. AT&T/Verizon/T-Mobile/etc. do not meet all of these expectations. So, ignoring that AT&T is an evil, greedy corporation, I actually found my experience here to be quite delightful. I was switching from an iPhone to a Google Pixel and needed to get my phone activated, data transferred over, and I think a new SIM card too. The Pixel is the first android I've ever owned, so I wasn't really sure what to expect with the transferring. I went in there expecting them to just activate my phone and then either give verbal instructions on how I can transfer the data at home or tell me to buy/download some app that can do it. I walked out with a working phone, contacts and pictures all in place. I literally just sat there and they did all the work for me. The employees were competent and friendly. Not what I was expecting at all. They've restored a little bit of my faith in AT&T and it's nice to feel that the local store will actually be helpful with any future issues.

I am extremely disappointed and angry with AT&T. I switched from T-Mobile to AT&T in April 2026…read morebecause their representative sold me on an offer that AT&T would provide a reward/gift card to help pay off my previous T-Mobile service. That offer was a major reason I agreed to switch. I submitted my final T-Mobile bill the same day I signed up, directly to the manager at the AT&T store. I was told everything had been submitted and that I would receive the reward within 4-6 weeks. Then the excuses started. I was later told the manager had never submitted my documentation. So I went into AT&T's reward portal myself and submitted my T-Mobile payoff bill a second time. I was then told AT&T still hadn't received it. So I submitted it a THIRD time. Since April, I have called AT&T 11 TIMES trying to resolve this. Every time, I was told essentially the same thing: "You'll receive it within 4-6 weeks." I kept waiting because I believed what their representatives were telling me. Now, in September, after months of calls and being repeatedly told to wait, I was finally told that my documentation supposedly didn't qualify because my phone number wasn't printed on the bill--even though the bill contained the other account information and was clearly my T-Mobile bill. Here's what makes this even worse: Nobody ever contacted me to tell me there was a problem with my documentation. If AT&T believed something was missing, they had multiple opportunities to tell me so that I could correct it. Instead, I was repeatedly told to wait. Then I was told the deadline for the promotion had passed in July and that there was nothing they could do. And when I asked for my old phones back, I was told they would not give them back. So after switching carriers based on a specific promotional promise, surrendering my phones, submitting the requested documentation multiple times, and spending months calling AT&T over and over, I am now being told I get nothing. That is completely unacceptable. I don't know whether this was incompetence, poor communication, or something worse, but from the customer's perspective it feels like I was misled and financially screwed over. A company the size of AT&T should be able to honor the promotions it uses to convince people to switch services. If you're considering switching to AT&T because of one of their "we'll pay off your old carrier" promotions, GET EVERYTHING IN WRITING, SAVE EVERY DOCUMENT, TAKE SCREENSHOTS, AND DO NOT ASSUME THEY WILL FIX THEIR OWN MISTAKES. After this experience, I would absolutely NOT recommend AT&T. I switched because I trusted what they promised me, and months later I'm left paying the price for their failure to properly process the promotion. AT&T: You don't get to make the sale based on a promise and then conveniently say the deadline passed after your own system/store failed to properly process the paperwork.

Highly recommend this business! The owner responded to my message quickly with a fair price for my…read morephone screen repair. I went in this am and was helped quickly. Staff was professional and friendly. It turned out I did actually have a screen protector so I just had to replace that and it took just a few minutes. Easy peasy!

If I could give more than five stars I would. I am addicted to my laptop. Imagine my horror when I…read morerealized laptop wasn't charging. Took it to this business and learned that a small piece of plastic chipped around the area where I plug in my charger. My battery isn't removable so they ordered a new piece that came in quickly. I live in Georgetown, but it was totally worth the drive to get my computer repaired by nice people! They responded right away to my cry for help. Other businesses that waited too long lost out. Will definitely refer friends here for their computer repairs!

Took my Note 5 in to be looked at earlier today. Yazan…read moreaddressed my concerns while I watched Food Network's "Beat Bobby Flay" on the TV in their waiting area. Minutes later, he emerged from the back room with my phone running as good as new. Fast service at a very fair price! My only complaint is that Yazan was so quick with the repair that I didn't get to see who won "the Arctic Char Challenge" on my show. (No spoilers, please.)

I like to buy all of my phones through rephone. The guys that work there are great to work with…read more They always have really good deals on phones.

William help me get my money back for service I never had very professional thanks again Williamread more

Yolanda was super helpful and very patient with our family on a Sunday afternoon. I needed a new…read morephone upgrade and passed down my gently used phone down to my oldest, whom passed down hers, to my son whom passed down his to my youngest. All while we did take a lot of her time, she never made us feel rushed or stressed. So glad we were paired up with her!! Her sweet and funny personality was a PLUS!! Thank you for your help again Yolanda!

would you like a great example of honesty? We ll here's one…read morefrom my experience with Longhorn Mac Repair. I brought my iPhone into them for the repair of a cracked screen. I had been quoted a price of $250. The higher price was because I requested the use of OEM parts. The gentleman at the shop took it and was giving it a thorough inspection. He asked me what I had been quoted and then said lI think I'm going to save you some money. He peeled of the glass protective cover. the screen wasn't broken, it was the protective cover! He put on a new one and charged me $5.00. A dishonest business could have easily told me to come back in an hour and charged me the original quoted price. I would have been none the wiser. Thank you Longhorn.

Got hit with the classic "why today?" Mac hiccup and needed a no-nonsense fix. Longhorn Mac Repair…read morecame up with solid reviews and quick turnaround, so I gave them a shot. Atmosphere: Nothing flashy--just functional, which is exactly what you want when your laptop is on the fritz. Service: Friendly, efficient, and communicative. They're good about quoting before work starts and answering questions clearly (even after hours in some cases), and they'll tell you what can be done same-day vs. what needs parts. I spoke mostly with Patrick and he was very cordial and to the point. These guys know what they are doing, since most of them are former Apple specialists. Notes/Tips: Call ahead or request a quote online if you're on a tight schedule. Bring your charger if the issue seems power-related--it helps them test faster. (General best practice.) Definitely my top recommended for any Apple based repairs needed

I had a broken lens cover on my iPhone 14 Pro. It was fixed in about 90 minutes for $50. Not much…read moremore to say. This will be my go-to shop for repairs in the future.

I needed repair to the charging port on my iPad. The staff was polite on the phone, were quick to…read morediagnose the problem and they charged a fair price for the service. Couldn't be more pleased.

02/27/2024 BEWARE TO ANYONE GOING TO THIS LOCATION…read more Been a customer with Cricket for a couple years now and I came in to see about upgrading my phone because Gerardo had previously helped me and told me he could help me upgrade my phone. Gerardo was busy so another woman at the register started trying to assist me. I said I didnt want her to help me, I wanted Gerardo to help me. meaning I could wait for him but she kept saying very rudely that he is busy and he cant help me and was asking questions acting all mean about what I wanted to do. I said repeatedly I didnt want her to help me due to her rude demeanor as soon as I walked in and also bad experiences Ive had with her in the past when Ive came in. After I kept saying I didnt want her to help me she told me I needed to just leave. I had only been in there for less than 5 mins. when she said this. So I started to leave and as I was walking out she is spewing out racist hateful remarks in spanish calling me negro, ugly, dark. Saying In spanish I am poor because I dont have a bank account on my account. I was a victim of identity theft and got money stolen out of my bank account so I dont have a bank account anymore, I use cash for everything. I dont know this woman at all and she decided to make prejudiced racist hateful remarks. I asked her multiple times what is her name and she refused to tell me. I believe her name is Cathya or something maybe. Gerardo just stood to the side while another customer was present while all of this happened. I had to defend myself and be combative with her when that was not my intention walking in to Cricket that day. I had planned on spending money at this location and upgrading my services and this employee completely ruined that from happening 3 minutes into me being in this store. I went right over to the location at grand avenue pkwy and was helped promptly by a very nice employee. Complete opposite experience! I have already called cricket customer service numerous times to make a complaint and I don't know if it'll even matter but its crazy an employee can treat a customer that way and still work there. Im not sure if the owner knows his employee is in there running customers out of there losing money for his business but he should know. Because a grown woman acting that way was just embarrasing! Very unprofessional. Also, the other employees are not a problem. Gerardo and other employees have always been very helpful and nice and decent in the past years I had been going there.

I went in this past weekend and the store was dirty and disorganized, with very little selection of…read morephones. The girl behind the counter was extremely uninterested in any sort of customer service, and really looked like she would rather be anywhere else but there. How is this location still open for business?? Is it a front for another type of business?? I went a few doors down to another wireless phone place and was very happy....

I went in because my battery in my Galaxy S21 was at its end. It was even bulging the case…read more A little expensive, and took a little longer than they said as the seal needed to dry. But it's a very good battery and the in my phone hadn't lasted as long on a charge in many years.

These guys are awesome! Mobile service to my door an hour after I called them. Replaced the…read morecharger port on my phone in less than 30 minutes!