Horrible company. The connection cuts out and it is slow. It is expensive as well…read more Also, Good luck with customer service. Comcast is almost shittier than Trump

Zero Stars on this bad Custumer service agent Who totally blew me off I asked him for his first and…read morelast name he ENDED The Chat!!!!!!Im a Gold Member been with them For Years and this the way they treat loyal Customers!!!!!Jebestin Is His name I have screenshots of this chat !!!!!!Worst Customer Service !!!!

I do not recommend Advanced Wirelss at all. They are not about customer satisfaction at all, just…read moreabout your money money money. It's also worth mentioning, their internet service is less than average quality. *Now Cue the owners reply. Her go to excuse is "Companies like Comcast and Charter don't do that". Lordy. I don't care what they do and don't do. You do the right thing for YOUR customers.

I'm not trying to hurt a neighbor, but Advanced Wireless charges $224/mo. for its service that…read morepromises but rarely delivers 50 meg service. The speed averages 25-30 megs down (about what HughesNet delivers) and it is down at least once a day, even if briefly, with 12 hour+ outages at least once a month. The list of excuses for outages is long: -- It's cloudy and the site runs on solar panels. (Why don't you have generators?) -- We're being vandalized by competitors. (Ever heard of a fence?) -- It's the weekend and we didn't know the storm would be so bad. -- (Usually on Friday evenings.) We can't get anyone out till Monday. -- And on and on. You get the picture. My opinion? This company doesn't have the necessary capital to provide reliable service. I don't expect perfection. No company has 100% uptime. But this is the worst I've experienced since the early days of the internet here. As you can see, I have ordered the hardware from Elon Musk's Starlink (a division of SpaceX: www.starlink.com). Half the price of Advanced Wireless, Impulse, and others with reported speeds of up to 384 megs down. That's more than Spectrum gets in cities! The people at Advanced Wireless are nice. I've spoken to them all at least once, it seems. Best of luck to them going forward!

Keanu and another gentlemen came to do a new install of internet in a remote area in Arroyo Grande…read more My internet is the speed of light and I am so thrilled with the service!!!!! They are not satelitte based so they can offer fast speeds! The techs are just fabulous and so knowledge. Best of all the sincerity they exude, you can tell they are not trying to BS upsell you on every breath you take. Great company and I am very impressed with their business model whereby customer service is inclusive. Way to go Peak Wifi, super impressed and you have a loyal customer here! ;) ALSO the first class trucks with wraps are A+ and just beautiful.

Great efficient, and knowledgeable service. Would definitely use them again if I needed help.read more

PSA: when looking at reviews, check the dates. You'll see a clear pattern of disintegrating…read morecustomer service from 2024 onward. Having been a customer of Mitec's internet service since 2015, my innards turned to ice when I was notified in 2024 that the company had "spun off the Internet department into its own standalone business," along with reassurances that the high quality of service would continue uninterrupted (my paraphrase). And then the troubles began. The internet speeds were slower and slower. I'm self-employed and work at home, often through the weekend, so the slow speeds were noticeably causing me work delays. I was in denial, though. Then there came what I could not ignore: a substantial outage, during which I was unable to hold scheduled meetings with two clients. Afterwards, customers received a multi-paragraph 430-word email from the general manager, expressing his belief in "honesty and integrity," promoting the dedication and commitment of the team, explaining the outage, and promising "a credit off next month's bill" as a thank-you for supporting a local business. Anyone can say anything, and you may have guessed from the foreshadowing that there was no credit on my next month's bill. Was I surprised? Yes, because I had been used to the previous excellent customer service and No, because obvious. I emailed to ask for the credit on February 16. I emailed again on March 3 and received a response on March 4. How much was the discount? A whopping $6.49, when I lost 3 billable hours that, trust me, added up to quite a bit more, and had to rearrange the following week's schedule to make them up. It bothers me to drop a local business in favor of an immense corporation, a corporation that I personally loathe for many many reasons. Originally I was on board with Mitec primarily because it was a small local business, even though there were other, cheaper alternatives. And until this change, I was very happy with Mitec, I was okay with the cost because it was dependable, the technicians were always fantastic, and the customer service was nothing short of amazing. I recommended them whenever the subject of ISPs came up. When this other provider came knocking, offering $500 in gift cards, along with a monthly savings of $14.99 for speeds that tested as much, much faster, I emailed Lytwave asking if there was anything they could do, could they get me higher speeds? Failing that, could they match this other company's price? There was, as you might have guessed, no response. I switched. The last day I used Lytwave was September 30, 2025. I meant to cancel but forgot. On November 7, I wrote to cancel my service. I received a response on November 10 that included a cancellation form for me to fill out and this note: "The form requires you to select a termination date at least 30 days out, but if you prefer an earlier date, please enter it in the 'Reason' section, and we'll do our best to accommodate your request." I filled out the form and returned it within minutes. Did Lytwave accommodate or even remember my request? Remember the foreshadowing. No, they did not. In fact, they claimed that my service was "active and used" during those two months when the reality was that I had stopped using Mitec on September 30 and unplugged my router a week or two later, and so had not used the service for all of October, November, and the 10 days for which I was billed in December. Remember the general manager's proclamation of his belief in "honesty and integrity"? Did I pay? Yes, all of $136.41 with the tacked-on late fees. So much for doing their best to accommodate my request. Let this be a cautionary tale. If a small local business wants to keep its customers, it needs to provide good customer service. In contrast, last week I needed to call customer service at the big loathesome corporation. My call went through, I talked to an agent, he solved the problem, and that was that. I used my $500 in gift cards for groceries and Christmas presents, and this year, I'll save $179.88 on internet service.

These guys are great! They are local and care. The prices are on par with what I was paying AT&T…read moreand Spectrum before when I used to have them as a provider. The speed plans they offer work more than fine for my family of 4 and 22 devices I have on my network. Don't be fooled by companies like AT&T and Spectrum that you need 1000Mbps. Most homes can do everything just fine with 75Mbps to 100Mbps. The customer service is great and follow through is amazing if I ever have to call or email in for support related questions. Also, they have award winning Internet service as well for the best local Internet service provider category from the VC Star Communities Choice Awards every year since 2022. Support local business and go with these guys. :) -Anthony

I have had every satellite service in our area. They are all the same and all have data limits that…read moreare expensive and run out in a few days of the new billing cycle. It's been almost 12 years and I finally have internet worth paying for. I felt hopeless with no other options until I heard of the WiFi services. After contacting all the WiFi services I had heard of I was still feeling hopeless. The only way to get service to my home would cost a ton of money up front. I mean $1000 plus just to get signal. I was referred by a friend to Surfnet. A company I had never called because I didn't know they existed. Sure enough they could get clear line of sight to their towers and now I have an amazing internet service and it was $179 for the install and equipment I needed. And $79 a month for service. I can stream and all that with no worries. Thank you Surfnet. Installation looks clean and neat and the guys were polite and friendly. No more big satellite dish that cost way to much and really just sucked. My kids can game. We can stream movies. And we don't have to monitor every thing we do because we have unlimited data.

I'd give 0 stars if I could. Surfnet Internet- avoid them like the plague…read more Completely dissatisfied with surfnet internet. The worst customer service I have ever dealt with, and the second worst (after Hughes net) internet service provider for areas outside of cable service (spectrum). If you want reliable fast internet service for rural and semi-rural areas, try starlink or ranch wifi instead. Surfnet is horrible! And dishonest! After years of poor service and frequent service interruptions, I made the switch to starlink as soon as it was available. I've been trying to get an accurate final bill from Surfnet for over three months, with no luck. They just keep trying to bill me for $529 literally every two days (at 12:01 am) when all I owe is $140. I am not getting a correct final bill or even a call back or email despite dozens of attempts. It's beyond the pale. Run, don't walk away from them. It's only a matter of time before they fold and go bankrupt.

I recently had a couple of Frontier employees knock on my door asking if I would like to sign up…read morefor internet over fiber. Adrian and Christian were very professional and easy to talk to. I love to see youngsters out there hustling and being professional. I highly recommend signing up for internet over fiber through Frontier I have had zero issues.

Internet is terrible. High packet loss. Unstable connection. Waste of money. Customer service is…read moreuseless.

Colin was our specialist. I asked him how to lower our bill,& he had us switch to them for phone…read moreservice. Now we get both of our phones for cheaper than our other provider, and our internet went from $80 a month to $30. He was so patient and helpful transferring our phones over. He is a really nice guy. 10/10

As soon as I walked in, I was instructed by a lady to sign in on the iPad. I did so. I came in to…read morereturn a device. I noticed 2 others waiting to turn in a device. I finally got up and asked how long the wait is to turn in a device, she said looking at about 30 minutes or so. She advised me to turn it in at UPS. I asked if I needed a box or to provide any information and she said "no they will box it up and take it" so it will be faster to drop it off at ups than an actual spectrum store? How does that make sense? She wasn't helping anyone. Just browsing on her laptop during the entire time. Maybe come up with a process to take the devices from people of have people drop off in a box and state on the iPad that they actually turned it in? Or scan in the device? Something other than this hassle. It is useless to have a process that doesn't even work. You guys are lucky you have fast internet or you wouldn't have any customers.

Awesome, consistent service for YEARS from this company! Thank you, Jeff Buckingham for paying…read moreattention to our law firm's network and for calling me on Sunday to warn me that our fiber was down so that we could have a shot at repairing it well before our week started. As a result, we were able to get it back up on Sunday and no one at our firm was the wiser. I would definitely recommend your service to anyone that asks and please feel free to use our firm and me as a reference. Z Naccasha

I have worked with many network/co-location companies, large and small, none compare!…read more Digital West Networks provides impeccable service. I never have to worry about the details, Tim and his team provide exceptional expert skills to address any opportunities that arise. I recommend Digital West Networks for all companies who require high quality customer service, from tiny start-ups to well established companies. In the past 7 years, I have transitioned the server infrastructure of 3 companies to Digital West Networks and would do another if the opportunity presents itself.

They did a marvelous job - great attention to detail and to our preferences. They were here on…read moretime, worked tirelessly and didn't leave until we were comfortable with how the equipment was installed and knew how to operate it easily. Thank you

John came out to install my new Starlink internet service. He was polite, professional, and…read moreefficient. I highly recommend his service!