Arrived 10:15 am on 6/27/2025, dark and not open. Off to Santa Maria. Therefore, poor service.read more

We were in town visiting family and needed to replace my son's phone. They staff was friendly and…read morethey had us in and out in a timely manner. Thanks

Went to this location looking to get a iPhone 13 case. Almost no effort was put into looking for a…read morecase for my phone. I would not do business with T-Mobile or this location. The Store manager Angel Carlon is not honest and not helpful and discriminates who she is helpful with and who she is not helpful with. The management is not friendly if you have a conservative leaning type mind these folks have zero respect for you. T-Mobile service on top of that is terrible . They sell this 5 UC like it's the best thing on earth. It's not its way over rated. Switching back to Verizon is my only plan and we can't wait to switch. If I could give them negative stars I would. I would run from this location.

-100 folks. The Lompoc office has no clue what they're doing and when you call 611 for service…read morebecause this location doesn't have a clue, you can guarantee that the reception doesn't have the knowledge, the Supervisor did not have a clue how to help & she claimed she was there 3 years. You can't get to the technical support team because they are on the phone correcting the issue that no other employee in the company can do. DOES THIS MAKE ANY SENSE? NO! I have the best unlimited data plan with them and I have been cut off at 50 gig of usage!!!! CAN SOMEONE PLEASE EXPLAIN HOW YOU CAN HAVE THE BEST PLAN AVAILABLE & YOU GET CUT OFF 5 Days prior to cycle ending? SOUNDS LIKE FRAUD TO ME & PEOPLE NEED TO STAND UP AND BE HEARD! They rip us off monthly and none of the employees know what is going on except 1 department out of many???? SHAME ON T-Mobile. Take your money elsewhere if possible. We need to start shutting down businesses like this that are PROFIT OVER SERVICE!!!! FYI, IF YOU WANT TO COMPLAIN TO THE REAL PEOPLE THAT NEED TO HEAR FROM US!!!!!!! YOU CAN ONLY WRITE A LETTER AND MAIL IT TO WASHINGTON! Isn't that convenient? The company fails to allow paying customers to email, or call the company to complain about lack of service. Yuck folks. Buyer Beware.

Pretty overall great experience. I came in because my SIM card stopped working and figured why not…read moremake it the time to upgrade mine and my brother's phones. I placed an "expedited" order online which I found out is different than when going into the store. Come to find out that you're better off going in store rather than placing online because they prioritize giving you the best current deal. Long story short, one of the two online orders didn't process and they were able to go above and beyond to ensure we got the full credits on the trade ins and were able to secure the current promotion of a free IPad and Apple Watch so long as you pay for taxes and the monthly data plan which wasn't too much overall price/value considered. If you are in need of an upgrade or weighing your cellular plan options, this Lompoc store is the way to go.

Do not go here. Take the 30 minutes to drive to a real Verizon store in Santa Maria or do it…read moreyourself online, you'll thank yourself in the long run with the amount of time you'll be on the phone with Verizon trying to resolve the issues they caused. Short story, I transferred 3 lines from TMobile because one of the employees quoted me a really price. Come to find out AFTER the fact that his quote was way off, by $80+/mo. Then when I turned the 3 old devices in (as part of the promo) one of the phones disappeared never making it to Verizon so I've been dealing with Verizon for the last 7 months trying to correct it. This an authorized retailer, not an actual Verizon company store. You'll get the slimy, salesman feel from just about anyone you encounter there.

This particular location is sheer trash. The main guy and the young both need training so…read morebad.Theyre rude and not technically inclined to perform the job. They don't even want to help you unless you're none English speaking. It's the strangest twilight zone situation I've ever seen in a mobile store. I will never attempt to use this location again. I will also make sure that no one else that I know uses it either. Promise.

So apparently I paid almost a year and a half worth of bill on boost mobile but almost a $200…read morephone. I can't even get credited for my account for three or four days and now I'm gonna be switching or getting a contracted loan because you know what it is stupid it's a prepaid phone and it's not like it's a contracted phone they can push an F2 button and get it started again and on the computer and I'm alone I'm in a shelter. I'm homeless and I'm a woman and we all need our phones and they can't work with you. They are a piece of shit.

Purchased an accessory cable. The cable did not fit properly. I brought the cable back and an…read moreuntrained unqualified cashier stated "we do not do returns". I asked her where the "no returns" policy was posted, and she told me on the receipt. The first line after the dollar amount on the receipt is "Metro by T-Mobile will gladly assist with your return. Return a device or accessory within 14 days". I pointed this out to the untrained unqualified cashier, and she then proceeded to tell me she was not authorized to do returns. I asked her to contact a supervisor so she could do her job. She referred me to "611". I stated that would connect me with my Verizon account. She then looked rather surprised and asked why I didn't purchase the cable at Verizon. Well, if I ever need a phone or accessories, I will indeed purchase from Verizon. The staff here appears incapable of proper customer service or logical thinking.

From the owner: Switch today & enjoy America's largest 5G network.read more

Horrible company. The connection cuts out and it is slow. It is expensive as well…read more Also, Good luck with customer service. Comcast is almost shittier than Trump

Zero Stars on this bad Custumer service agent Who totally blew me off I asked him for his first and…read morelast name he ENDED The Chat!!!!!!Im a Gold Member been with them For Years and this the way they treat loyal Customers!!!!!Jebestin Is His name I have screenshots of this chat !!!!!!Worst Customer Service !!!!

Went in thinking I needed to get my charging port fixed but was told it might just be dirty and all…read moreI needed was a cleanup and It did. Was also free which was great

Stopped by this business today, my I phone was acting weird! Lol…read more Very helpful, kind and attentive gentleman helped me straight away, got my phone to behave and was on my way in no time..! Highly recommend this business. Thank you