Purchased an accessory cable. The cable did not fit properly. I brought the cable back and an untrained unqualified cashier stated "we do not do returns". I asked her where the "no returns" policy was posted, and she told me on the receipt. The first line after the dollar amount on the receipt is "Metro by T-Mobile will gladly assist with your return. Return a device or accessory within 14 days". I pointed this out to the untrained unqualified cashier, and she then proceeded to tell me she was not authorized to do returns. I asked her to contact a supervisor so she could do her job. She referred me to "611". I stated that would connect me with my Verizon account. She then looked rather surprised and asked why I didn't purchase the cable at Verizon. Well, if I ever need a phone or accessories, I will indeed purchase from Verizon. The staff here appears incapable of proper customer service or logical thinking. read more
