Thanks to Julian, our phone setup went well. He was so nice to work with, and helped with some…read moreissues we ran into. Thank you!!

I recently moved to T-Mobile from Verizon after 10 years with Verizon. Verizon loses your online…read morepayment. takes 6 days to locate it and then bills you a late fee while the payment was in their possession from day one. After I left Verizon they sent me a final bill which I attempted to pay online with no success because they deleted my phone number in their database. This subsequently took visits to 3 different Verizon stores where they informed me I had no closing balance and to ignore all Verizon following correspondence. What a sh-t sh-w. Find another carrier. Kurt S Aerospace Engineer

Horrific experience trying to add 10 day international plan. The aggressive Upselling was…read moreridiculous! I constantly had to say NO, I simply want to 10 day international pass. Unbelievable! I do not recommend T Mobile

Nice clean store. Everyone was helpful…read more I went in to have my screen protector replaced. I had to go to a different town bc mine in my town didn't ever have it in stock.

Highly recommend Techfix. Eric replaced my damaged iPhone 11 screen today in 20 minutes ( I was a…read morewalk-in) and for about $50 less than nearby alternatives. Even gave me a military discount! I have used Techfix twice in the last year -and have been highly satisfied.

Repaired my phone in a professional and timely manner I look…read moreforward to working with them in the future.

While the reps seem friendly and knowledgeable, they added unnecessary charges to my account. As a…read moreresult I had to spend more time with AT&T to get them to remove it. Also, I traded in two old phones, never received the credit I was promised. I called customer service about the issue and was told I would see it on my next bill. Nope never happened. Now I have to spend more time on the phone dealing with this issue. Worst experience ever.

I went to the store to ask for a plan and the phone and the boy who was attending did not show any…read moreinterest in helping us, first because we had to wait a while for him. and when I asked about my plan he gave me a lot of thought and then he told me that he did not have the phones that I was looking for. and in no time He leave his hearing aids. He was more concerned about closing the store than attending us... Wednesday 14, 2018 7.30pm

Hossain is amazing.Made sure I was very satisfied and I always come here...Keep up the great work.read more

Brought in my iPhone for an insurance repair. The screen was damaged, but still operable. It only…read morehad a white shining light down the side of the screen but still worked as it should. I dropped it off and received a phone call within the hour saying they had damaged the screen trying to take it off and it was completely inoperable. When I explained that the phone had not been backed up recently and asked if there was any way to transfer information off it, the employee told me the only way was to pay $100 for a "temporary screen" so that I could back it up before getting a replacement phone. I understand that the phone should've been backed up in the first place, but I wasn't aware of the possibility of the phone being completely inoperable once they started working on it. Unfortunately I lost some pictures of a recent vacation and the employees assured me the only way to retrieve them was to pay the $100. I ended up turning down the option and losing the pictures but the whole process was very frustrating overall.

Prompt, courteous service! Couldn't ask for more. My laptop keyboard stopped working and they…read morefixed the problem. Saved me from having to replace the laptop. I've used them before and this level of service is consistent with my previous experience.

I would give this store and AT&T a zero stars if I could. Placed an online order, "ready in 2…read morehours" at 5:05pm on May 6, 2026. Called the Central Park Fredericksburg at 7:03pm to see if my order would be ready before the store closed so I could make my way to the store 30 minutes from my house. Spoke with a male store employee who informed me that they did not in fact have the phone and could not fulfill the order. Although he could see my order the system he could not cancel it. Advised me to cancel the order in the APP so I could reorder for delivery. I was unable to cancel the order in the APP or online. Spent the next 2+ hours being bounced around AT&T chat feature and on the phone with customer service to be told that there is no way to cancel the order. After speaking with 5 different agents, a Manager in the Loyalty Department told me they cannot cancel the order sent to the store. There is actually no way to cancel said order. She advised I wait until the store reopened at 10am on May 7th, contact them again, verify they had my order and could not fulfill it. If they cannot fulfill the order, I could reorder a phone for shipping because the line was still showing available for upgrade. Contacted the Central Park store again at 10:33 am on May 7th. Spoke with a second male employee who could NOT find my previous order in the system and said they can't fulfill the order if they could see the order because don't have the device. I can see in the APP and Online account, it's still showing that the order went to the Central Park Fredericksburg VA store but they cannot locate it. 10:52am per advice of the Manager in the loyalty department last night, I reordered a phone to be sent to my daughter in NC. Line was still available for upgrade. Order processed with no issues. 11:43am receive a text that my in-store order at the Central Park Fredericksburg store is available for pick up. The same order they could not locate an hour before and told me 2X that the phone I ordered was NOT in stock. 1:30pm Show up to pick up the phone and store is unable to release the phone to me due to the phone in process to be shipped. Cannot cancel either phone. Have to wait 7-10 business days for the phone that was ordered in store to be returned via NON Pickup although we arrived to pick it up. Cannot cancel the phone for shipping and told by both STORE Manager and Loyalty department that it may not ship since the original order was fulfilled after being told 2X that it cannot be fulfilled and to reorder for shipping!!!!!! No one at AT&T is able to help! Not one of the 9 people we talked to can cancel either order and there is no way for the consumer to cancel the order! Daughter does not get a grad gift. If the second phone does show up for shipping it cannot be activated due to the phone sitting in the Fredericksburg store that I cannot have or cancel. WTF!!!!! We've been loyal customers since 2001. Not anymore. Keep your damn phones. Taking all 7 lines and moving on! Will also tell everyone I can that your customer service is nonexistent and loyal customers are not valued.

Wanted information on switching to ATT. I waited for the reps to finish with others BUT, when it…read morewas my turn, the rep walked past me to two women who walked in well after me! Did not acknowledge me at all to explain why I wasn't next. Apparently I wasn't a member the correct minority. I walked out.

Luis the salesperson that was in today we extremely unprofessional and lacked direction with every…read moreresponse he gave, he gave us false information on where to find a device and had us driving to another location for no reason because they were out.

This store location is under new management and it shows !!! The entire team was 110% dedicated to…read moremaking sure i walked out with all my questions answered , my phone was fully set up , and even helped me set up my t-mobile app to be able to check my account when i need to. I'm super happy with all the changes they've made after they reopened . It's a noticeable change. I 100% recommend them if they're the closest store to you!! Ask for Nick and Maria

Cox is the worst internet provider of all of them! I called the Fredericksburg Virginia store and…read morethe woman was rude and put me on hold and never got back to me! I had a package delivered from them for my home internet and it has a barcode and says easy instructions all it does is take you to the cox.com app! For over 20 years COX has been horrible the only reason I have them is because my HOA will not allow Verizon Fios in the neighborhood!!!! Save your aggravation these people do not care

Cox trenched through my septic tank and denied liability, leaving me with a $12,000 billread more