Made an appointment for this morning to get new phones for everyone on my plan. Was greeted quickly…read moreby Alec who was Awesome!! He went through everything with us from plan upgrades, to the differences between phones, to payment options etc. He answered all of our questions and even some we hadn't thought of!! They didn't have our selected phones in stock, but we got them ordered and will be stopping in to see Alec to get everything set up once they come in. It was a really good experience!!

Great customer service. Charles, one of the managers, was extremely helpful…read more He went above and beyond with his patience and perseverance to help find a solution to my unusual issue with my account. Would highly recommend this Edwardsville location.

if you ever try to reach the store via phone you will get routed in a circle, even if there are 3…read morepeople standing without assisting anyone no one will pick up the call at least in my experience. If you take an hour or more out of your day to drive there for something that could be handled on the phone in 5 minutes its all good once inside. Actually after a dozen attempts I can say I have never had someone pick up the phone at the store.

Mike took our call and guided us through some troubleshooting when my mom's phone microphone and…read morespeaker weren't working after dropping it. Got it working! He was generous with his time and answered all our questions. Very friendly and helpful. Would highly recommend!

He was very professional and told me exactly what he had done step by step. He's fair priced and…read morevery quick about getting it done. It took him less than 45 min to replace my screen. Definitely recommend!

Everyone was very friendly and helpful. Overall great experience. Appreciate Jas's help!read more

I canceled my service four days into the billing cycle. They still charged me $193 for almost a…read moremonth of services I didn't use. They said they don't prorate the month. But it's a big enough company where they could've just given me a refund.. Besides I wasn't exactly sure where I was in my billing cycle. Terrible customer service. We've left spectrum completely. And we will never go back. If I could give negative stars, I would

Went in, nobody was in there except for salesman Steve, who was very helpful. Steve was very honest…read morewhen it came to recommendations as I was telling him what kind of phone I was looking for. Signed me up and got me going, just like that. Steve deserves two thumbs up for meeting my expectations!

A couple of weeks ago, I had need to replace my wife's phone which had failed. I contacted ABC and…read morewas impressed by the response I received on the phone so I went to the store to explore new phone options. I was very impressed by the way the store employees engaged me and helped me make my decision. They even transferred all the data from the old phone to the new one which was very helpful. The next day we had an issue with a portion of transfer which I needed help with. They were very helpful and spent a lot of time with me. Bottom line is that I engaged 3 different store employees during this transaction. All were very knowledgeable, friendly, and helpful. I highly recommend ABC Wireless

Dave and his workers are excellent service providers and very nice people to do business with.read more

Terrible several hours wait time only to find that Russell Cellular employees had switched my…read moreprevious cellphone plan to a lesser one without my knowledge or consent. The result was that I could not qualify for the most recent promotions and that my bill to add additional users would have been much higher than it would have otherwise have been. Told them to stick it and then switched to AT&T. Don't trust these yahoos

Worst T mobile store on the planet! It's 7:30pm and the store is closed, even though it says 8pm…read more The day is 1-26-26. Very Unprofessional, store manager needs to be trained.

This is the worst of the worst T-Mobile in terms of customer service..I believe the staff and their…read moreincompetence is due to their Manager and his poor customer skills and training, which I believe he has passed on to his employees. We have dealt with T-Mobile for 4 months since transferring over from another cell service. Unfortunately, T-Mobile employees, both on line and brick and mortar are not on the same page...lot's of finger pointing. I am really sorry that I changed carriers.

We recently came over from AT&T for reasons I won't speak…read moreto. Justin was our rep, he is outstanding, I cannot speak highly enough of his service and patience. My son drove in from AR to do this transfer, Justin stayed an hour past his normal quitting time to assist us. My son was a former employee of the above mentioned company so we knew what we needed and wanted but Justin made it even easier. In fact, I had an issue and had to go in the next day and another rep assisted me. Then I stopped in the following day and every rep there took the time to speak to me. The store manager should be extremely proud of their team. You are obviously doing something right. I am in sales so I don't throw out praise lightly. Top notch service by Justin and everyone.

So let's start with. If I could not give a star or half of one I would. When you call any Verizon…read morestore your bombarded with ten minutes of s$:t press one if you want to revive a coupon. Then you get do you watch tv? Do you so and so and so. It's just stupid. Verizon Apple know they have people by the balls so why make it easy. You want to talk to a person who most likely is standing in the store doing jack S$&t anyways or on his phone talking to some girl. So my problem. You call. You don't get anywhere fast. It's jumping through hoops. One time I would wish these idiots that run these companies call their own help line. Piss on them. I turned off my Verizon phone and now I will turn off my Apple Phone and I am going to now go to a dumb phone. Stupid. Beyond stupid. I hope these companies choke burn and gurgle on shards of glass. And then you get the generic cookie cutter computer generated response. So annoying. But press 1 to hear the next rant. Press 2 for not caring. Thank you!