This store rocks! I am not tech savvy at all and dread doing anything phone related but Ryan made…read moremy visit a very smooth process thanks again

Honestly don't know that the point of the store. They can't print receipts saying that everything…read moreis paid off.... They can't set up autopay... they might as well close because everything has to be done through a 1800 number or online

Our T Mobile router shot craps again. Twice in less than one year. I contacted the customer service…read morephone line and they directed me to the local T Mobile store in Glen Carbon. My wife and I have made multiple visits to this store over the past few years and the experience has always been good. My wife's visit on 3/12/25 would not fall into this category. She arrived at 10:00 am right after they opened. Upon entering the store she approached the male worker who offered zero assistance. He advised her that they didn't have any routers and she would need to go to another store. She asked him if he could possibly call stores near their location to see if they had routers and the employee advised her no that she could do that. At that point the female employee stopped assisting the only other customer in the store and said "you can call 611". Which meant nothing to my wife. When my wife asked what the number was the woman said very rudely that it was the customer help line. Frustrated with the complete lack of service, my wife went to the car and called the 611 number which was the customer service number for T Mobile business accounts. They could not assist my wife and had to transfer to someone else. In the end my wife had to order a replacement router over the phone and have it shipped to the house. The Glen Carbon T Mobile store's staff provided no assistance whatsoever. My question is what happened to the employees who worked there that actually cared about customer service? I'd give the store zero stars if I could, but I can't so they will get one star even though it was less than a one star experience.

In a world where manners, eye contact, attitude & good customer service is hard to find...The rep…read morewe had at the Glen Carbon location this weekend went above & beyond for my family and the clients before us. Neither were sales...Just confused customers. Eli treated all parties with patience & excellent problem solving.

Mike took our call and guided us through some troubleshooting when my mom's phone microphone and…read morespeaker weren't working after dropping it. Got it working! He was generous with his time and answered all our questions. Very friendly and helpful. Would highly recommend!

He was very professional and told me exactly what he had done step by step. He's fair priced and…read morevery quick about getting it done. It took him less than 45 min to replace my screen. Definitely recommend!

Paid them $250 to fix my broke ipad and have receipt. Left to never hear from them again. Made off…read morewith an $800 ipad. I also hear im not the only one. To whom it may concern the owners name is Derek Tullock.

Closed and took money for repair when didn't complete and kept customers phones and computers…read more This is a franchise location that closed without notice and not returning peoples items. Do not recommend if reopens.