Buyer beware . A culture of dishonesty- they will tell you equipment insurance is required when it…read moreis not. They will up-sale without your permission and with half truths. Get and check your receipt- they will tell your their printer isn't working.I called cooperate and reported them and received a refund for insurance.

Danielle Bravo is the only good thing this store has. Andres is a crook. This store will offer you…read morea $35 credit to your bill if you open up a free "3rd line". Scam. it took me 5 calls and over 2 weeks to finally receieve my credit. Now i am stuck with a 3rd line for no reason, and i can not cancel bc Tmobile will susspend me from all promotions for the next 90 days. His response "well you got it now right. So what are you going to do" extremely unprofessional.

Worst place ever!!!! I called to check why they cancel my order The young lady said they cancel my…read moreorder because they don't do pickups. They are not corporate. They don't belong to ATT THEY ARE INDEPENDENT STORE so ask to speak with the manager she said he was in lunch don't know what time he would be back so I ask for her name she said she can't give her name because off store policy and hung up worst employee working there it's not only me read all the reviews they have this problem for years and nothing get solved WORST STORE EVER AND WITH THEIR EMPLOYEES!!!!

Absolutely incompetent workers. Girl scrolling on tiktok while talking to me. The manager doing the…read moresame no way to conduct business. I get not liking your job but honestly just find a better job if they have no intention of working it.

Came in to get the iPhone 18 and we ended up getting the pro max. Our tmobile expert Kassy was so…read morehelpful. She also helped me cancel a line on my account. We had been originally given a wait time of 45 min but it was more like 20 minutes. Would definitely be back again.

Sal helped my sister in law with her phone and was super helpful and kind…read more Time of arrival was 6:45 pm and we only waited 5 minutes. We got greeted which is a plus and the service was quick.

Positive word of mouth from friends and family lead me to Chinatown Mobile to fix my cracked phone…read morescreen. I came in on a Saturday afternoon and had to drop it off and return since it was busy and took about 2 hours. The tech was the only one running the store and said that it would be faster on weekdays. Screen was fixed for $50, which is very competively priced. One thing to note that this is Chinatown, and there is no proper lines, so I would recommend walking up and getting acknowledged as next in line when you walk in. While I was waiting patiently for some ladies being assisted, several people came in, and basically cut in, which was annoying. Other than that, great job as phone looks and works like new again!

I read a lot of the reviews for various TMobile stores and they weren't good. I decided to try…read morethis location anyway since it was near my location. Upon entering a friendly guy, Ismael, greeted me and partner. I informed him of what service we currently have and what we wanted. He listened, offered suggestions, was knowledgeable of the policies, procedures. He's been a rep for 2 years and you would think he was doing it longer; great service, transaction. Due to his and his supervisor's partnership to ensure they gained my business, they now have 5 lines transferred from AT&T. Thanks guys!!

Love love love this location! Everyone is so friendly and really takes the time out to work with…read moreyou and answer your questions. Jorge Campos, was a great help. He went above and beyond helping me with my new iPhone and a new plan. It is bilingual there. They speak English, Polish, and Spanish which is great. All staff was courteous and there's someone to always greet you at the door.

We came here on a Saturday morning. It was busy. They had to put our name on the waiting list. It…read morewasn't a long wait before someone helped my dad out with his new phone. It didn't take too long for the staff to help my dad transfer all the data from the old phone to the latest phone. The staff there were friendly and nice. I would go back again if I have trouble with phone.

Not helpful customer service, incompetence and lying agent regarding promotions and charges.read more

Functional affordable dive. Now that my almighty service provider is shady and greedy, I will…read morecheck here first for fixins and whatever accessories - S&H is ridiculous these days. Impressive Lady Cashier installed $8 glass screen protector on phone upon purchased. Took out phone from case, thoroughly cleaned it and put the case back. SUPER convenient. A better installer than I!

AVOID THIS PLACE! Very poor customer service and dishonest business practices…read more My friends and I got a family plan here a couple of years ago when we first moved to Chicago. At the time the carrier had a promotion that we could get $70 each cash back after signing up for the plan. When we waited for a couple of months and didn't see any cash back we went back there to inquire. They told us to leave our invoice there and come back later for the credit to be processed. When we went back unfortunately this place was closed for the day. Therefore we went back another day but they just downright denied having anything to do with us. When I tried to explain the situation (I talk a little bit fast) this middle aged guy there just MOCKED me, and blabbered gibberish in a overly dramatic faux-female high pitched voice instead of helping. How can you work in the service industry and be so downright RUDE?? I later called the store multiple times asking to speak to the manager so I could file a complaint against this guy, but of course they never cared. From that point on I only go to actual branches of the carrier instead of a middleman like this. While they are also difficult to deal with, at least those people are "legit" and are slightly nicer. I wish more people could be warned about this place, but sadly I feel like most of their customers are very Chinese and thus probably won't look at my review.

Carlos was very helpful and didn't charge me for the cleaning of my charging port for my phone…read more Would most definitely come again.

Go there! Walk into their store! You'll see immediately that they are knowledgeable, treat you…read morewith respect and are honest. I randomly, literally, just spotted them after leaving Apple's Genius Bar on my way home. I was mentally preparing to buy a new computer. Thinking I needed to find an extra thousand dollars. I walked in, was greeted by Will. I asked if he could just give me a second look and he rushed into action. My computer now WORKS. I told him, this was Tuesday, October 28th, he made my day do a complete 180. I don't fault the people at Apple. BUT Apple sells a lot of stuff. A lot of needless stuff. These guys FIX your computer problems. There's nothing more! He solved my thousand dollar problem! And I didn't have to start all over. No lost data. No buying a new computer. No wasted time! Stop in. He's genuine and we need that in this world. Chris J Chicago

Do not get your phone repaired here! I had a cracked iPhone 16 repaired along with my friends…read moreiPhone 16 pro. BOTH screens cracked within 3 days of repair from normal use. The screens they put on both of them were very thick and didn't look right. They said they have a 30 day warranty but when I brought them back they said I dropped it and wouldn't cover it. I know for a fact I did not drop mine, my friend said she didn't either. My iPhone screen also had the color LCD stripe down the middle and stopped working completely. I wanted to give a local place business but it ended up wasting money and was bad customer service. Save yourself the headache and time

I am a fed ex driver and this business is on my route …read more I came here because water had entered my phone and the screen no longer worked . Being these two people are Mexican just as I am. I had huge trust and hope they'd help out . Paid 129$ for the screen replacement BUT they did not fix the face detection. I went back and their excuse was sometimes it works sometimes I won't . Refused to fix it . These two men sure know how to fineness . The 24karat Jesus gold chain hanging from his neck says more about them than their skills to fix anything. BEWARE.