I've been a Verizon customer for nine years, have currently four phones on my family plan and added…read morea fifth for me. Since I received this new phone, I had issues with connection and the overall service of data. Had the phone for approximately 50 days and have been on the phone with Verizon customer service for literally 11 to 12 different occurrences trying to resolve my issue. I got to the point where I just flat out said screw it. I'm gonna return my phone and cancel my service.

Yesterday my dad and I had a really bad experience with the manager of the store Daniel Flores…read moresadly we all spoke the same language and he was still really rude to us saying he couldn't attend us and that it had to be someone that spoke English knowing that the whole reason we asked for him was because he was the only one who spoke Spanish so my dad could understand him his excuse was that he had to leave but the whole time we were waiting that was 4 hours in a half and he did not leave made me believe that he didn't want to attend us or help us in any way This was not the first time he was rude to us that's the whole reason why I'm fighting a review since I know people have bad days But we love Verizon but that's store management is horrible never going back to that store since they don't even try to work with you By the way his name is Daniel Flores

I stopped in over the weekend for some small electronics parts and really enjoyed the big guy there…read morewho was so friendly and helpful - nice style of customer service.

If I could do a negative star review for this store and T-mobile as a whole I most certainly would…read more I went in here to buy a new iphone for myself and bought one for my son as well. I was assured that I did not have to change my phone service to receive the back to school promo for my sons phone. I asked multiple times to be sure and was assured that I would automatically get this phone for $99. Well of course I got the 1st bill and I did not receive the credit. I went into the store and he actually did own up to it and assured me it was now taken care of. I get my next bill and of course it still wasn't taken care of. I called the 800 and was told there was no record of it being handled. I then called again to speak to a manager and he tells me "well that's just too bad because I didn't witness the conversation and neither one of my encounters was documented and he would not fix it. I will NEVER do business with this company again. I will pay off these phones and get as far away from T-mobile as possible. Thank God I did not go in this coming weekend and get the 3 new phones that I was planning on buying. They lost a lot of money for having such horrible customer service. Clearly they do not care at all about their customers or holding their employees accountable for what they tell customers. I had a horrible experience at another store 2 years ago and decided to give this store a shot. I sure wish I didn't. Obviously they are all the same.

One of the best customer service I experienced in a while. The representative new exactly what was…read morethe issue with my phone and they helped me understand the problem and how to fix it if I needed it at a later time. I couldn't be more happy with the representative that helped me.

I worked with associate Hillary. She was really good. She was able to help me and was very…read moreprofessional and courteous doing so. She definitely tried to upsell and get me to buy as much as possible but I think thats to be expected. I was grateful for her help and I feel that she did a good job.

I just saw these horrible reviews, and I have to say this has NOT been my experience at this…read morelocation. The store is always very busy but I've always been greeted promptly and helped fully. I've been to this location on four separate occasions and I've never left unsatisfied. They are a little short staffed for as busy as they get but I've had several positive transactions here.