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Boo's Dough Co

5.0 (1 review)

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1 year ago

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The Cupcake Company - Chocolate cheesecake cupcake

The Cupcake Company

3.5(89 reviews)
8.2 mi
•$

I ordered five dozen cupcakes and a 6-inch cake for an important family event. Unfortunately, the…read morecupcakes were dry, crumbly, and disappointing. Numerous guests commented on the quality, and most were left uneaten on the tables. After the event, I contacted the owner to discuss my concerns. He asked for time to investigate and stated that he would call me back after speaking with his staff. That call never came, and I ultimately had to contact the bakery again a week later. What followed was extremely disappointing. Rather than acknowledging my concerns or considering that something may have gone wrong with that particular order, the owner repeatedly insisted that the cupcakes could not have been dry because they had been made fresh. My experience, as well as the experience of my guests, was dismissed rather than acknowledged. I was not demanding anything. I simply wanted to discuss a product that failed to meet expectations and hear how the bakery intended to address the situation. Instead, the conversation became confrontational. The owner focused on defending the product rather than understanding the customer's concerns. He made comments about my guests that I found inappropriate and repeatedly implied that my account of what occurred was not credible. At one point, he even stated that he did not understand why anyone would pay $3.50 for a cupcake, despite that being the price his bakery charges. While the owner ultimately issued a refund, the refund does not change the fact that the customer service experience was deeply disappointing. Everyone makes mistakes. Products occasionally miss the mark. What matters is how a business responds when concerns are raised. I also offered to give the bakery another chance and stated that I would be willing to come back and try their products again in case this was simply a one-time issue. The owner responded by telling me that I was no longer welcome in the bakery. That response alone speaks volumes. Based on both the quality of my order and the way this matter was handled, I cannot recommend this bakery.

I attended a family function that had these cupcakes featured after dinner for dessert. They looked…read morerather decent and delectable, but that's where the appeal stopped. Having been excited for cupcakes, my son (10) took a large bite and gagged on the overwhelming dryness and hardly stifled the bite down. He refused to touch the rest. I tried as well and found them to be unbelievably dry and unable to enjoy. They were super cloyingly sweet, and driest cupcakes ever. Not a single cupcake was eaten by anyone. They were all left barely touched or thrown away. I wouldn't eat these for free at someone else's event, much less pay over $3 each for them. How terrible! I hope they learn to bake or move on to a new business.

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The Cupcake Company - A side view.

A side view.

The Cupcake Company - Double chocolate

Double chocolate

The Cupcake Company - Birthday cupcake, it's almond flavored

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Birthday cupcake, it's almond flavored

Boo's Dough Co - desserts - Updated October 2026

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