I needed a very scarce kit to complete the installation of my new dryer. I found only 5 in all of…read moreTribles many locations and none near me. Many other places were estimating 1 to 2 months. I called the Roanoke store and the person that answered the call found the part on the shelf. I considered driving the 8 hours round trip to get the parts. He sent UPS on Friday of a three day weekend and the part arrived at my home by 1 pm the next day! Fabulous customer support. Thank you for getting my parts quickly (and saving me the drive:-).

The prices on parts cost three times as much as you could get almost anywhere else. I tested all my…read moreparts for continuity but ended up trying the part I bought to narrow down the problem. When I brought the part back the 4 letter name for Richard told me he wouldn't take the part back if it was hooked up. While I understand where he is coming from he didn't need to be such a "Richard" about it. Most places would charge a restocking fee. As that would probably cover their cost on the product that they mark up 200%. I bought a heat element for my dryer for almost $70 that I could have bought off line for about $25. I wouldn't send anyone here.

Manager, I believe his name is Ron, was kind and helpful. I didn't expect to walk out from just…read moreneeding a quart of oil feeling better but I did. He made the experience for me. Thanks!

Just want to say they have always been helpful and never over charged. They put the machine on to…read moresee what is wrong and will quote you prices without any sales pitch or pressure. They even put my windshield wipers on. So this is an auto parts shop. I can compare prices with what car shops quote to figure out reasonable prices. Labor charges are so expensive these days.

Thank you Rocky for helping us with our Speed Queen washer and dryer. The whole process from…read morepurchase to delivery went perfectly.

I have not been able to have warranty work on my three appliances I bought from them. I have been…read morein the shop several times with no satisfaction. I've sat down with the owner and got a shrug and the comment that the manufacturer is slack on their maintenance. Now one of the appliances doesn't work at all and another has problems. It was the worst $6,000.00 I ever spent on high end appliances. I highly recommend not buying from them.

Very honest. Rather than trying to sell me an expensive part with labor, I was told that we'd be…read morebetter off buying a new refrigerator rather than fixing the old one. I'd used their repair services a time before and they were great.

40 or 50 years ago I met Mike Ballard. I have bought appliances from him and he repaired all my…read moreappliances. He started bringing John with him and now that Mike has retired John is the one who comes. they have always been knowledgeable and reliable and helpful. I can't say enough good things about them.

I spent most of yesterday trying to locate a spark for my lawn mower, plus a deep 5/8" socket, on…read morethe internet. I haven't been to O'Reilly's in years because I don't have a car that breaks down much. LOL I always liked the service I got there. But my mower is something else. I stopped there this morning. I told him the spark plug I needed. He knew it was for a lawn mower. He didn't talk down to me or say he'd have to check a conversion table, etc. He just went and got it. I got my deep 5/8" socket plus a small adjustable wrench while I was there. I'm very pleased with the service. I'll be back there again.

Normally get good friendly service. We purchased a main control board for my sons truck. You can…read morereturn to core and receive $200 for the return of the core. You would've thought we were criminals. I understand you have to be very alert due to many crooked people today. You can still use some professionalism. Probably won't be going back.

Came in without an appointment, worked with the sales representative to pick out an acceptable…read moremattress and get it delivered on time. Delivery within the window and set up was efficient I'd work with these folks again.

I purchased a Kingsdown King size mattress from Sentry. Sentry was great about taking time with…read moreme. I have had 2 major back surgeries so I am very particular about my mattress. She spent a VERY long time with me (not rushing me at all). It was a wonderful experience and sometime later after debating between two mattresses I finally chose the Kingsdown. It has been a couple weeks and I absolutely love it. You can't even tell if the other person gets out of bed during the night. So, if you are an older couple who frequently gets up during the night you don't wake the other person up. It was a fantastic purchase helped by a fantastic sales women. Thank you Sentry and Thank you Kingsdown!!! TS

I've been buying supplies from this store for years and my dad before me since i was old enough to…read morepaint. Their ability to give expert advice and outstanding service has been the best ive ever experienced. I highly recommned them to professional painters and DIYrs alike! William Cary Parmer

Valley Paint is truly an outstanding business…read more Duane, Cathy, Chris, and Spencer are committed to helping their customers solve their painting, deck staining, and pressure washing needs. In a culture that has has become impersonal and digital, it's a pleasure to deal with people committed to their customers, product, and service.