I love this place and the staff. So friendly, they know us by name and make us feel welcome always. My dog has been going here since a puppy for grooming and daycare and he has the best time. The grooming is great and they're always on time for pickup. Highly recommend BSB. read more

We love this place, and trust Santiago with our two doggies, not only they do an excellent job as groomers but also they have a lot of supplies to buy, like; food, treats, toys, beds, clothing, etc etc... When it's time for a bath and haircut, we tell our babies "you're going to Tio Santiago" and they already know exactly where they're going!!!!! Thank you Bone Sweet Bone!!!!!!!!!!! read more

Bone Sweet Bone - Pet Groomers Near Me - Studio City, California

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Great place for doggie daycare. After the initial paperwork (make sure you have proof of rabies, DHLPP, bordatella shots), drop off is a breeze. Simply sign your dog in and away you go. Especially great when your running late. While the place closes at 8, you can pick your dog up as late as 10. The staff are both professional and friendly. Would recommend in a heartbeat. read more

Of the many groomers on Ventura...may I suggest ANYWHERE BUT HERE. Took 2 of my dogs there yesterday and will not bring them or any other dog there. Wanted puppy cuts and over 5 hours later got them back shaved. read more

WHAT A FIND! We took a two day trip to LA and needed a safe place for our Pup for daytime. I'm so glad I found BSB! I can't say enough good things but here goes.... 1. The staff was awesome. When I called initially they helped answer all my questions and set up an initial evaluation appointment. 2. Love that they do an evaluation before letting dogs into daycare. They made sure she was friendly and well-behaved (which I knew my dog is...but I felt better knowing every dog was looked at if they were going to be around my dog!). 3. Supervised play area. There's always someone in there with them. 4. The dogs have access to go outside. Secure area but I loved knowing she could go out to do her business. 5. They offered that we could call and check in if we wanted. Honestly I felt so comfortable leaving her w them I didn't even feel the need. 6. They post on their Instagram often so we got a glimpse of her while we were out...love! 7. Prices I felt were reasonable. $30 for full day of daycare. Can't really put a price on feeling secure about my dog in a city so far from home anyways. We will absolutely use this place on future trips to LA!! read more

Bone Sweet Bone - Pup made it into their IG and we loved seeing she was doing well during her time @BSB ! - Pet Groomers Near Me - Studio City, California

Based on daycare only - I take my dog here once a week and he loves it. When I first started taking him you could buy a ten day pack for $220 but they are raising that price to $270 as of January 1st which is definitely a huge increase to me. The staff is always extremely nice and, from what I have seen, has always remembered everyone and who their dogs are. My dog has never come home with any scratches or anything that could be from rough play, but it always exhausted and sleeps for days after so I know he's getting great play time. The downside of Bone Sweet Bone is that the cameras for the play areas never work. I would have easily given 5 stars if they did because I think it's a huge comfort to owners to be able to watch their pet in the care of someone else. read more

I hate writing negative reviews and only do so if I find it absolutely necessary. Unfortunately, one too many things have gone wrong with my Bone Sweet Bone experiences. I just went to pick up my dog from his daycare/grooming appointment and they charged me $80 (they are outrageously priced here) and then went to get my dog. They brought out the WRONG dog and handed it to me to take home! Not only that, but they have given the bath and groom that was intended for my dog and that I paid for to the WRONG dog! My dog spent the entire day there and did not get a bath or haircut! Nothing! The month prior to this, my dog got groomed there and they CUT his skin open while grooming him to the point that it was bleeding when I took him home! The groomers must have clearly known that this happened, but no one mentioned a single word about it to me, nor did they make the situation right in any way. They are insanely overpriced, they have cameras, but you are not able to watch them, they do not allow you to tour the facility if considering an overnight stay for your dog, they have mis-charged me twice, etc., etc. Today was my final straw and I will NOT be back. I hope everyone else has a much better experience, but I felt that I needed to share mine. read more

I was very hesitant about writing a review but honestly, I'm SO disappointed by this place. I've taken my dogs here for boarding about 6 times. EVERYTIME they over charged me and I had to call and have it adjusted or ask them to adjust it at the facility. I had my dog boarded in October for 4 days and picked him up and low and behold he had gotten Kennel Cough. I called the manager and explained and since it was clearly from their facility, asked if they could help with the vet bills. They declined and said it wasn't their responsibility. Fine.. whatever. I JUST PICKED MY DOG UP FROM A WEEK THERE AND HE HAS KENNEL COUGH AGAIN!!!!! Seriously?? $700 in boarding fees and now I'm going to have to shell out another $200 in vet fees because my dog got Kennel Cough AGAIN from boarding with them. I spoke with the manager and all he said was he's sorry. You would expect for them to at least offer a discount considering this was A LOT of money I gave them for boarding and this is the SECOND TIME IN A ROW my dog gets sick from staying with them. PS. My dog is up to date on vaccinations. UGH - so frustrated and I feel SO taken advantage of financially from them. read more

Had to check in and give this review because there were a couple things that the staff either was completely confused, or dishonest about. My fiancé and I brought our 4 month old puppy here this morning for doggie daycare. He's a large breed dog, so he's already pretty large for his age. Bone Sweet Bone said they might have to put him with the big dogs, but that they were going to start him off with the puppies, which is at the front and visible through the glass window they have on the street. After checking our puppy in, my fiancé waited outside the window so he could watch the puppies playing together. He waited for about five minutes, but they never brought our dog in. Which was a little strange - but maybe they took him for a walk or something. At 4pm we called to check in and see how things were going. They said that he was being super shy and not playing with the other puppies, which is weird to me because he's not like that at the dog park at all, but I was glad to hear that since it was his first day and thought that being with the bigs dogs could overwhelm him on his first day (he pretty much steers clear of all the large breed dogs at the dog park). When I got there to pick him up, I asked where he was because he wasn't in the front room where they put the puppies. They said he was in the back, with the big dogs. I asked why they put him with the big dogs and they said because he was being too rough with the puppies. I just find it hard to believe that in the final hour (I picked him up at 5:30 p.m.) he suddenly went from shy to too much to deal with. Really makes me wonder how much of this story is true. I asked to see the big dog room that they put him in and they wouldn't let me, but said that they could turn on the TV so I could see him on video through their cameras. None of the cameras showed any dogs other than the puppies, which are already visible from the front window! When I mentioned that they said that the camera for the big dog section might be broken. I was like "might be?" And they were like "we think there's a camera, and that it's not working, we would have to ask." So... there may not actually be a camera there at all. If there is a camera, it's definitely broken and they have no idea when or if it's ever going to be fixed - that part is for sure. I asked the girl at the front desk if other people asked about the cameras too. She said yes. So, they obviously know it's a concern. It's just so weird that they didn't seem to know whether or not there was a camera in there at all. They told us we would be able to watch our dog, which in the end wasn't true, so I'm really disappointed. Obviously I would want to see what other dogs my dog is stuck in a room with for 6 hours with. Finally, when they brought my dog out, he was wet. It was POURING rain today, so I didn't think twice about it since being out for even five minutes would drench anyone - dog or human. But then the girl said something weird about it. "Sorry he's all wet, it was the other dogs." What does that even mean? I asked what she meant and she said "he was outside." But what did the other comment even mean - the other dogs... ? Just got a weird vibe from this place, I think it's REALLY weird that they don't let you see where they keep the dogs indoors, and I unfortunately can't come back or write a super positive review (which I almost always do on Yelp). Additionally, now that I've re-scoured the reviews and noticed that one of the other dogs that came here got kennel cough, twice, I'm definitely wary. Just needed to share so other people knew better which questions to ask and things to check on when they're here and a better idea of some of the lesser qualities behind the 4 and 1/2 star review. read more

I DO NOT recommend bringing your pet here! I had heard great things about this facility through friends and decided to have my dog boarded for an evening after a last minute trip came up. While I was there I mentioned what days & times I would be dropping off, and picking up my dog. I then asked how much it would be and the lady quoted me $45.99 for one night of boarding since she would only be there for one night. They asked for her vaccine records, which I gave, but her bordatella had expired. They assured me that it was no problem and they would give it to her when I dropped her off. When I was coming back from out of town to pick her up I got stuck in traffic. I called the front desk and the lady who answered the phone was incredibly rude. I told her I might be about 10-15 minutes late but that I was on my way. She told me that they close at 4 they do not release any dog after 4pm. I again told her I'm rushing back as fast as I can and I would be there about 10 to 15 minutes after 4. She then said she would only stay an extra 10 minutes otherwise she would LOCK UP and I would have to pay for ANOTHER boarding fee and wait until Monday morning to pick her up!! It clearly states on their website "Working late? Hot Date? Traffic jam? Whatever the reason is for running late, just call us- BSB has your back!". That quote apparently is NOT true. They could care less. And threatening to leave so I couldn't get my dog back, SERIOUSLY PEOPLE?! When I did get there she told me the charge was wayyyy more than the original quote. She charged me over $70+! I asked her why and she said because my pet was there for over 24 hours. Even though I had given the times on the day prior to dropping my pet off, no mention was made of the extra charges! The BIGGEST PROBLEM I have was when I picked up my pet I had asked if she had received her bordatella vaccine and the lady said they forgot!! Not giving her the vaccine, that they SPECIFICALLY required, not only put MY dog in danger, but all the other pets in their care too. How am I to know that all the other pets in the facility were given the proper vaccines before coming into contact with everyone else?! When she said they had forgot, she then told me I could come back to receive it anytime but I would still HAVE TO PAY! I emailed the owner about all of this and I got NO RESPONSE! This place is a joke. Very VERY upset! read more

We love this place, they are so good at nailing exactly what we asked for, the staff is always so sweet and my dog always seems happy after! Definitely suggest this place! read more

Absolutely love them!! My pup has separation anxiety, so I've been taking him here for daycare since we moved to LA. He loves everybody who works here, and they clearly love him too - he always comes home happy and thoroughly tired out from running around all day! I've also had them give him a few baths, and he always comes home smelling great & with an adorable bandana on. Prices are reasonable, even better if you buy the packs of daycare days. They're also pretty active on Instagram, so you can usually catch your pup on their stories. Can't speak highly enough of BSB! read more

Objective: -Saw several apparently satisfied dog owners picking up pets who seemed in good health. - Window in front showed little dogs enjoying themselves - Dog evaluation consists of the new dog being taken on-leash into a full room of dogs who are off-leash - Dog areas are not supervised. There are cameras in the rooms but the monitors with the video feed are not turned on except momentarily for customer requests Subjective: I was admittedly put off by the scowling staff member who seemed to hate every aspect of her job. I totally get if you don't like people, but why are you working at a dog daycare if you don't have any interest in dogs either? Bottom Line: Price makes no sense for the level of care and supervision provided. This place is priced comparably to others in the area that devote way more attention to pups and are much more informed on the best ways to care for them. read more

This place is awesome!! Took my dog Lola here twice already for grooming. And both times she came out so excited and happy and smelling really good. The service is great and the people that works here are so nice. They answer all my many many many questions and make sure I understand. They call me the time they say they will call to pick up Lola when she's done. I'm excited to try their daycare so Lola can make new friends :) read more

Bone Sweet Bone - A permanent hair color for my baby. :) - Pet Groomers Near Me - Studio City, California

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BREED DISCRIMINATORS!! BEWARE. I met with the staff in person about boarding my dogs, a shizu mix and a boxer/pit mix, I even showed them a picture. When we showed up, tails-a-wagging for the eval we scheduled, the manager said, "sorry, we have breed restrictions." He said it was for insurance reasons. Thank god I had also made appointments at the other 3 boarding places on this stretch of Ventura. I called them and they DON'T have the same restrictions. If your dog is well socialized breed is not a problem. If you're a fan of rescues and especially pit bulls stay away from this place! What's ironic is they may have had a case to not allow the little shizu... she can be vicious! ;-) read more

Love how easy and positive the experience of getting three dogs washed here is. Dogs were clean, happy and smiling when we picked them up! Highly recommend. read more

My doggies just returned from daycare, grooming and overnight stay. YES I have proof they played (of course they did)... these people are dog lovers you can tell from the moment you walk in. They were nice enough to take a day stay and make it an overnight stay for my babies Christmas and Louie. Not only did Vanessa show me the play area before hand, (enclosed, safe) filled with toys and other small breeds but Santiago posted photos on Twitter & Facebook so when I got home late that evening I was able to see photos of my boys playing. Very reassuring and nice of them. When I picked them up they were clean, soft- their ears have been cleaned and nails clipped each with matching bandanas. See profile pic here.. Daycare starts as early as 7am but doggies need a brief evaluation first (approx 15 minutes). There is a seperate play area for small doggies and they have lots of toys and grass to play on. There is always someone there to supervise especially for overnight stays, which is a plus. They also provide teeth cleaning every tuesday and have a deal for unlimited teeth cleaning for $50 and teeth scaling for about $92 each dog and no anesthesia. Everyone is so warm and friendly and all the doggies in the play area are well kept and friendly, very reassuring to know there is a home away from home in Studio City. read more

I've been happily bringing my Aussie Shepherd to be groomed here for about 6 months or so, and it has been really great. Today I picked him up and he was acting really strange and sulky, which he NEVER is unless he is sick. When I got him home I checked his gums and in his ears.. lo and behold there is cotton wool still inside his ears! I pulled it out easily from one.. the other ear was a different story. It was jammed reallllly far down there.. It took a good 2 mins to get it out. I was so shocked, I called them right away to notify them - they didnt answer so I left a voicemail (Haven't heard back yet). The grooming job was also really bad this time. They shaved his hind legs and genital area which they never normally do.. and it looks like a 10 year old has done it! Very patchy and uneven. Super unhappy. I'll be asking for a refund if and when they get back to me. Sucks that this place has gone downhill. read more

Our dog loves going here. It's a really nice doggie day care and great for boarding. Minus two stars because the parking situation is awful. Meter parking only on Ventura, and it's never available. My husband got a ticket picking up our dog. I usually have to circle multiple times around the block to find parking. One person mentioned they have some parking in the back but it's in a really dark alley with no access to the shop... read more

I really enjoy bringing my dog here. He goes in excited and comes out extremely exhausted. I am quite upset with today however. I was told on Tuesday 3/12 that I had two days left on his 10 Day pass. I could have paid for a half day but decided to use one of the two days left because it was only a few dollars worth a difference. After I told them to use the pass I was explicitly told I had one day left. I pick him up today with the intention of using the last day on the pass and was told I have to pay for a full day as my 10 Day Pass has been used up. I tried explaining to the receptionist what I was told on 3/12 and that I wouldn't have brought him in today if I knew the pass was done and she didn't budge. She said the last day was used on 3/12 which was the day I was told I had two left and used one of those two days. I think that is extremely unfair to me and was not happy that I was being told to either pay for a full day or buy a new pass and use the pass for today as either option isn't necessarily feasible for me at the moment, which is why I wouldn't have brought him in if I knew my pass was done. I ended up paying for a full day, and if it has to remain that I have to pay that, so be it. I would recommend BSB telling their clients what their Pass status is upon dropping their dog off rather than picking up to avoid instances like this happening. read more

I was the new to the area and decided to bring my Temperamental tea cup yorkie into this quaint little shop/groomers/daycare... They were friendly and knowledgeable ( come to find out the owner was a vet assistant for many years, that I liked) They provided me with a tour of the premises and it was clean , well supervised, open and there were many happy dogs!! Anyways they were able to take "Frankie" on the spot provided I had proof of his vaccinations ..This I thought was a blessing. I am always very concerned when I do not hear groomers insist on this documentation. I was so pleased with his haircut,the way they handled him..(hes nippy) and reasonable price, not to mention some free advice. I enrolled him in doggy daycare the next week..Awesome! My little "Frankie" had a blast,and they provided me with much needed details (only a parent could enjoy) of his day in "daycare" when I got there! and the price was beyond reasonable!!!!! I met a lady on Runyon canyon who had her yorkie in "Bone Sweet Bones " daycare for years and had nothing but praise I loved this place and trusted them completely with the care of my "Frankie"... I have moved out of state and really appreciate them even more now that I am forced to contend with the mediocre service of the "petsmarts" of the world.. A top choice with super friendly owners who actually love animals and Care!!! Bravo! read more

I absolutely love this place my dog vita waits for me every day by the door so I can take her to the day care !! read more

Bone Sweet Bone - Pet Groomers Near Me - Studio City, California

I've been a customer at Bone Sweet Bone since I got my first dog (3.5 years ago) and both my dogs (and I) love this place. The owner and the staff are all very courteous and seem to genuinely care for their charges - my dogs both got Christmas goodie bags, and I've even gotten a Mother's Day card signed with my dog's actual paw print. Often, they'll have seen my car pulling up out front and have my dogs on the leash and ready to go by the time I walk in the front door. They have great weekday hours (7 a.m. - 8 p.m.) so I don't have to sweat if my workday is running long. Their day care and boarding prices are VERY reasonable compared to others in the area; and most important of all for people who need to leave their dogs somewhere for extended periods of time - they have CAGE-FREE boarding. Because I'd always relied on house/dog sitters in the past, I had no idea how many boarding services keep dogs crated up for over 20 hours a day, only taking them out for brief periods of exercise. At Bone Sweet Bone, it's like a doggie slumber party, which is much more preferable in my opinion. read more

We have been bringing Cabella, our chiweenie, to Bone Sweet Bone for one year and it's been nothing but a positive experience. She is always worn out after a long day of playing at day care. There were a couple of times when we were running late to pick her up by the 8 PM deadline, and they were still very courteous and even called to remind us. The renovations they did over the summer have made the facility quite nice and much bigger. They also were accommodating in boarding her during a last-minute trip to Big Bear over the holidays. They even surprised me with a framed picture of my dog for Mother's Day. Such a great touch! Cabella is happy, so we're happy. Jed & Lauren read more

Amazing took my toy poodle the first time, and they did a fantastic job for cut and bath; customer service was excellent as well keep up the superb work read more

We have been coming here for two years. I travel a ton for work so Riley is here many days and loves it! The staff and facilities is amazing. It's such a peace of mind boarding him here!! read more

I brought my dog here for overnight boarding because it has great reviews on grooming so I figured it must be good for boarding. Well here goes....the owner and staffs are are really friendly and the facility is small but clean. BUT....my dog was SUPER SUPER energetic when I picked him up after two days of overnight stay. He has been boarded before on several occasions and he was always exhusted. Now, I have no proof if he did or did not get to play with other dogs or not but it's so strange to me that he was so flipping energetic and clean! Normally, my dog smells because he was playing with other dogs or he's tired. The price here for overnight is $42 for 24 hours. I'm not sure if I will bring him back again.....he was safe and sound but if he was crated all day then he's all couped up.... read more

This is such a long overdue review! I cannot say enough about this place... I have been bringing my dog Jacomo here for about 2 years. I don't know who loves this place more me or him! The staff is so extremely warm and friendly and you know that they genuinely care about each dog that comes in. The comfort I have leaving him there is worth the money (great rates btw!) the the peace of mind knowing he is happy and playing with all the other dogs! I don't know what I'd do with out Bone Sweet Bone! Thank you always!!! read more

My dog was injured by a groomer here on Tuesday and the owner will not call me back. He had to be taken to the vet within an hour of being picked up and is now in a cone and on pain meds and eye drops to try and heal the injury caused by staff. He also has bruising on his ribs and abrasions on his stomach. I am appalled that the owner of this establishment has made zero attempt to get in touch with me. I've spoken with the management 4 times and not once have I even heard anyone say they were sorry for what happened. Do NOT bring your dogs here. They are negligent and they clearly do not care about the well being of your fur babies. read more

We have been bringing our pooch here for a year, for daycare and boarding. We went to a bunch of places before finding this one (LA Dogworks, Fetch etc). We found Bone Sweet Bone way more personable and affordable. I feel like these guys love my dog as much as I do. The downside compared to some other places - our dog often comes home a little stinky. This is obviously understandable - but a little wipe-down on exit would be a nice touch. Also, the opportunity for 24hr pickup has not yet been introduced. But they're working on it! read more

We recently adopted a chihuahua mix who was super timid. We started bringing her here because we live nearby and the place is very cute. Our dog has started to really like it here, she whines when we take her home. This is amazing, she started out a timid dog who would panic when we dropped her off and now she loves it, and its only been a few weeks. I would recommend this place to any dog owner who wants to socialize their doggie. Plus the staff is very sweet and kind to both my dog and my husband and I. We had her groomed while she was at daycare and it was one of her best baths, she has not smelled that good since we adopted her. read more

My husband & I have been looking for a good groomer in The Valley where we can take both of our two dogs. We have had bad experiences with other groomers & we are beyond happy with Bone Sweet Bone! We personally feel like we have found our permeant stop for everything our dogs need.The staff is amazing & very informative about any questions we may have me. Our boys literally do not want to leave lol They seem upset when we go pick them up!Thank you so much!We absolutely love this place! Also, the actual service is amazing.Our boys are perfectly groomed from head to toe.They are always happy & loving when they return home! read more

Bone Sweet Bone - Pet Groomers Near Me - Studio City, California

I LOVE this place!! My Dog Nala is the happiest dog in the world when she gets to bone sweet bone! Great staff all my girls at bone sweet bone are so great!! Love them! Nala comes home so tired and happy! This is really a home away from home for Nala!! Every time we pull up to bone sweet bone she is going crazy!! This place is the best thing that happened to me when I need a little break.. I recommend this place to anyone that is looking for a day care! read more

Bone Sweet Bone - Nala when she comes home from bone sweet bone! - Pet Groomers Near Me - Studio City, California

Went to this salons to have my dog groomed As my dog is like my baby I have specific instructions of what to do and what not to do. When I returned to pick him up I burst into tears from see that they had butchered his hair. The owners responded sorry but they took mo responsibility what so ever. I recently heard other horror stories about this place so NOT GOING BACK THERE EVER. Be Careful my dog is traumatized read more

Santiago and staff are always sweet to my Bodhi and takes care of him and gives him a great puppy cut and Mohawks baths with hypo allergenic. I am very picky about haircuts and been coming here for 3 years. I am happy with them. BODHI is there right now. read more

Unhappy with the service provided. 1st time taking my pup there for a grooming and he was nicked several times around his genitalia with bleeding. No one mentioned this when I picked him up and said everything went well during the grooming. I know - things happen in life - but be transparent about it. Groomer was Oscar. IF I EVER bring my fur baby back to this company will not use this groomer again. Treating nicks/cuts with Sulfodene. Hopefully nothing else is needed. read more

Bone Sweet Bone - Pet Groomers Near Me - Studio City, California

Just took our 2 dogs to bsb for for 5 nights, which was the longest we have ever left them. We were a little nervous to leave them so long but both of the dogs had a great time! Thank you bone sweet bone, we love you! read more

I've been using BSB for a while now for boarding, daycare and grooming. My small dog loves it there and gets so excited every time we pull up. I use them most often for boarding or doggie daycare. Their prices are unbeatable and I know when I drop off my dog he's in great hands- the staff treats the dogs their like their own! I also appreciate the little store. great for picking up food and accessories and they have great sale products and specials! read more

This place is great. My husky is very high energy and leaving her alone for 10 hours a day was getting to be too much. She was bored and being destructive. Ever since I started taking her to daycare she's been an angel. She is tired out when I pick her up and even less energetic over the weekend. Her social skills have improved and she's better behaved all around. The staff is super friendly and are great with my dog. read more

Love everyone who works here! The staff is phenomenal and my munchkin loves coming here for doggie day care!