Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Excellent service by very friendly and knowledgeable people. Our engraving project was very…read moreimportant to us and we are very happy to say that they did a wonderful job! The pricing and timing worked very well for us and we heartily recommend them for this service. We look forward to working with them again.

Sales and service are impeccable. If you want great jewelry and a great experience, got to Malak!read more

We love working with the professionals at Malak! They provide excellent customer service…read more Everything I have ever purchased has been the highest quality. They remember me and treat me like I am someone special whenever I am there for a repair or new purchase. I will always go to Malak and highly recommend!

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

I was in a pinch to get a watch engraved and they came through for me! I purchased the watch from a…read moredifferent retailer and they still provided quick and affordable engraving service to me. When I went to pick up the watch only several days after dropping it off, I received wonderful customer service and help again! I was very thankful for Samantha who showed us wedding bands and explained so much to us. My engagement ring was also cleaned by them for free! I felt very welcomed and taken care of.

Took a pair of gold hoops to Perry's to sell. The process was quick & efficient. They offered a…read morefair price. Will definitely visit again for any reselling needs.

We brought jewelry to sell on different occasions. Anas was professional, friendly & very…read moreinformative. We got more money than expected & felt the transactions were fair & honest.

Booked an appointment for today to look at wedding bands and Mary Kemple helped us through this…read moreprocess. She was helpful and super patient with us. She let me try on several options since I liked too many of them. There was no pressure to buy right then and there. But we will definitely be buying just still need to figure out which one out of the four I want. Thank you Mary! Really appreciated the help!

My partner and I had an appointment with Mary Kemple recently and it was such a great appointment…read more Mary walked us through the whole entire ring selection and process of buying the ring and the logistics of it. It was so insightful and helpful. She never pushed me to make a decision on the spot and that is what exactly I was looking for. I haven't bought a ring from them as I continue to do more research, but highly recommend Mary Kemple!! She is amazing!

Overall amazing experience with Rustic and Main!! Deonte helped us customize a unique salt and…read morepepper diamond, kite shaped engagement ring which turned out amazing! Love the quality! Deonte did a search for the specific diamond I wanted and provided specific stones for us with pricing included. I'm an artist myself, so I can't be a little bit particular, but he was great at seeing my vision by listening to any comments/questions I had. Love my ring so much! So glad that we went with custom and got exactly what I wanted:)

A small business with tons of personalization options and fantastic personal touches!…read more I knew I wanted my wedding band to be unique and when looking for options Rustic and Main stood out above everyone. I ordered a custom ring from their tons of options. I chose a titanium band, makers mark barrel inlay, and USS NC Teak inlay. For such a custom option they have very competitive prices and also have great prices for some predesigned rings. They sent me tons of communication about the process, even down to letting me know exactly who was making my ring and what makes them special. Shoutout to Brad! The ring came pretty quick for a custom item and I couldn't be happier with the purchase!

Took care of my battery replacements on my Michelle and Shinola watches. They had me in and out…read morevery quickly.

Simon worked with me to create a custom setting for the diamond I brought. Everything came out…read moreperfect and in the timeframe he told me to expect. Was a great experience with Ballantyne Jewelers and Simon.

I simply can't sing high enough praises for this place! I came here the first time to have some…read moreantique pieces refinished and was immediately impressed with the team at Queen City's Custom Jewelers. The team (and Tim!) is incredibly friendly, knowledgeable and talented. I have since returned to have my engagement ring resized to fit my almost freakishly tiny fingers, and I could not be happier with my decision to return here. Tim really went in depth to ensure that I will be happy with my ring for the rest of my life, and even had some great tips for wedding planning! :) This is the kind of business I will always come back to.

Great, professional team. Artem was a massive help repairing my jewelry - Referring friends.read more

They destroyed a vintage watch that I bought from them and then told me twice that I would need to…read morebring it back to them for an estimate to get it fixed - why would I pay them TWICE to fix a watch they destroyed - I would think again - there are so many other fabulous jewelers in Charlotte - think again before going to Brownlee.

They have a nice selection and all, but the sales were a bit pushy. And for all their talk…read morewonderful prices ("I can't even buy them wholesale at these prices anymore!") a little more research proved them to be less than competitive. Allow me to reconstruct a recent visit: Stephen K.: Hi, I don't know anything about rings BrownLee: Do you want a solitaire? Stephen K.: I'm not 100% sure what that means, can you show me one? *BrownLee produces a ring* Stephen K.: Oh, no, I don't think that's her style. I want a little less BOOM and a little more complexity BrownLee: Well, this is a GF6blahblahblah Stephen K.: I don't know what that means BrownLee: It's a measure of clarity. Stephen K.: Is that good clarity or poor clarity? BrownLee: Now, THIS is a ER7 Stephen K.: Uhh... is that better? BrownLee: And it has a SI certification Stephen K.: What does that mean? BrownLee: The diamond comes with a certificate I never did learn what the certificate meant. Can the stone do my taxes?

This store is cute little treasure chest! It's a small store, yet there is so much to see. There is…read morelots of cute jewelry, bags + candles,lapel pins, statement buttons. This store carries items for men as well: beard-care essentials and cuff links...I would describe most of the items I saw as unique and non-conforming. I went in for a gift item that was featured on their Instagram. I found the item that I wanted and of course ended up leaving with a few other things. The staff was very nice and even gift-wrapped. I would recommend stopping in, it's the type of place that has a little something for anyone who has a sense of humor and/or style!

I've found my go-to place to buy fun earrings and rings!! The owner is super friendly and his fur…read morebaby was really cute. I bought a shirt and earrings, both were one of a kind. Will definitely be back!