If I could give this service department zero stars, I would. My advice is simple: STEER CLEAR and do not take your vehicle here for service. Every single time we brought our older Nissan here for service, it came back with another issue. After one repair, our son was stranded late at night on the side of the road when the vehicle became inoperable. The dealership told us it would cost over $6,000 to repair and attributed the problem to the vehicle's age and high mileage. We did not agree with that assessment and contacted Nissan Corporate. Corporate sent an inspector to investigate, and Nissan ultimately accepted responsibility and covered the repairs. Just weeks later, the check engine light came on with transmission-related fault codes. We brought this to the dealership's attention during a subsequent service visit, but within months the transmission failed completely, leaving the vehicle undrivable. Despite the sequence of events and Nissan Corporate's previous involvement, we were once again told the transmission failure was simply due to the vehicle's age and high mileage. We were quoted another $6,000-$10,000 for repairs. When we were told it would cost another $6,000 to $10,000 to repair the vehicle, my husband suggested that if the dealership wasn't willing to stand behind the situation, they should at least offer us approximately the value of the repair toward another Nissan. Instead, to add insult to injury, the repair service manager told us they would only offer the lowest amount for a non-operable vehicle toward a new car. We have since opened a second case with Nissan Corporate and requested another investigation. While waiting for that process, we decided to pick up the vehicle on a trailer because we have completely lost confidence in this service department. As a result of this experience, we are evaluating all available options to address this matter. Mistakes can happen. What matters is how a business responds. In our experience, our concerns were repeatedly dismissed, responsibility was denied until Nissan Corporate became involved, and we were left to fight for answers every step of the way. As someone who was once a vocal advocate for Nissan vehicles and proudly recommended the brand to friends and family, this experience has completely changed my perspective. A vehicle is only as good as the people who service and stand behind it. Based on our experience, I cannot recommend this service department, and unfortunately, it has also caused me to lose confidence in the Nissan brand. read more

Bought sevveral cars previously from Bommaraito Nissan. Went in to purchase a 2026 Murano. Knew the details of what we were looking for. Our sales consultant was Greg Kimbrell. He is the one who answered my initial phone inquiry. When we called i initially, I had described in deail the mode and, trim level of the car we were looking for. Another dealer gave us the usual mumbo jumbo, Greg searched their inventory and came back with a stock number that had every option we were interested in and an excellent price. Drove into their shop later in the day, looked at the car, tested and bought it. Greg made this experience one that a customer dreams of. No upsell, no bsing around, just discussion of the technicals and price. The deal was done in about an hour and a half. I an very grateful to Greg for his professionalism and kiindness. I would highly recommend looking up Greg if you are interested in a Nissan. Sometimes after dealing on a car at some sales outlets, one does not want to go back, I am looking forward to continuing to work with Bommaraito and Mr, Kimbrell. jim read more

Our sales person Ryan was great. He was kind and had great people skills. The transaction was smooth and quick. However, it took 3 weeks to get our paperwork which seems excessive. With other vehicles I've gotten the paperwork the same day. read more

This Nissan dealership does not care about its customers. I bought a car from them in November 2023. Got the extended warranty that took care of it until the 100,000 mark. Did all of the preventative maintenance and even regularly called the service department to make sure I stayed on schedule. At the 103,000 mile mark, less than a month after my last service, my transmission crapped out while I was on the highway. Towed it in. Despite their supposedly superior Powertrain warranty up to 200,000 miles, they said that they couldn't cover my transmission because I didn't do the required service. Suddenly, my car required the service more often than their service rep told me and it wasn't covered. What a scam! They had no problem collecting money from me but don't make good on what you pay for. If you use them, you'll find out for yourself. read more

Super helpful parts & services team! I needed help with a plastic piece hanging down under my car and they were able to get me in and out within a few minutes. They were very kind & helpful! read more

We were very pleased with the sales team and working with Bommarito Nissan to get our car replaced after a crazy hail storm back in May. Rodger made everything as smooth as possible during the buying process. I would definitely recommend them to family & friends. Thank you Bommarito Nissan!! read more

Bommarito Nissan Ballwin - Car Dealers Near Me - Ballwin, Missouri

Nice car dealership...they have always been very nice and professional and haven't pushed for unnecessary options, treatments, service, etc. I'd buy another vehicle here as it was a great 4 year experience so far with a 2030 Frontier truck. read more

Bommarito Nissan Ballwin - Car Dealers Near Me - Ballwin, Missouri

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Was essentially sold on "unlimited warranty" for 5 years, shocker first small thing that happens to my car, they try and hit me with a $190 "inspection fee" to even LOOK at what could be wrong. I got 6 free tire rotations and oil changes from purchasing my car here- once those are up I will not be returning. Thought the stereotype of "snake oil salesman" was dead, boy was I wrong. read more

wait time just for them to sign one paper that I needed was over 2 hours and people behind me got helped before me

This Nissan dealership is pretty nice and, from what I've seen, attends their customers very quickly when walking in! The dealership, like most others, is clean and well lit, and even has some great and friendly service! When I took my car to service here, the man attending me was very nice and even helped me fix an issue on my profile in their system. The service was quick and I even had some snacks while waiting (the back of the building on the left side of the front door)! Great for the kiddos. read more

6 years ago, I bought my Nissan Altima here and it was a great experience. When it comes to repairs, they've always provided excellent service too, but let me provide some background on why I'm just now leaving them a review. As a woman who knows next-to-nothing about cars (except for the fact that I wish I could survive the suburbs without one), I've always been nervous to get scammed when I go somewhere for a car repair. Every time I go to a mechanic, it seems like they find a million things "wrong" with my car. However, since buying my car in 2017, I've been to Bommarito Nissan Ballwin over 10 times (which I just double checked on Carfax) and did not once have a negative experience. Last year, it was time for me to replace my tires. I thought, hmm I should save money and go somewhere that's not the dealership. So I got 2 tires put in at Place A and a few months later bought the other 2 tires at Place B. After years of letting my guard down (thanks to the honest service I had received at Bommarito Nissan Ballwin), I was swiftly reminded of why I hate going anywhere else. Both of the aforementioned places found numerous issues with my car, and they were actually different issues at each place (even though they were only a few months apart). I spent hundreds of dollars each time fixing things in addition to the tires. For my emissions inspection this year, I knew I needed to return to Bommarito Nissan Ballwin to receive timely, honest, and overall excellent service. They did an amazing job and didn't make any unreasonable recommendations. Don't believe the misconception that dealerships are more expensive than a regular mechanic when it comes to taking care of your car. I actually SAVE money by going to Bommarito Nissan Ballwin, because I know they are only recommending repairs that I need. They are honest with me when something may require service in the near future but is not too urgent so that I can save up. If you don't know a lot about cars, you need someone you can trust to help you maintain yours. For that reason alone, I highly recommend this place! They also have a nice waiting area (with a quiet room and WiFi), services are done in a timely manner, appointments are easy to schedule, and a loaner car is provided if needed and scheduled in advance. I've worked with Tyler for my last few visits and he has been wonderful. I'm so grateful for the level of integrity and support he has provided to me! read more

I did not purchase my Nissan Xterra here but have been going here fairly regularly for service. It's close to home and they do a nice job. I do feel you have to pay close attention and ask questions when they are trying to upsell you when there for service. They do it every time. I realize that's their job but sometimes they talk fast and act like it's no big deal but then it takes forever, costs a lot, and you didn't really need it. After 153,000 miles I have retired the Xterra. read more

We have been going to Nissan Bommarito for our Armada maintenance since we purchased in 2020. There have been a couple incidents where we take it for maintenance and have had to come back because of leaks, etc. Most recently, we took it in June 2025 and had maintenance for 60,000 miles which included several items including wheel alignment and oil change. After taking our car home, the wheels were not properly aligned as we had to have our steering wheel slightly turned to drive straight. We took it back in and had this fixed. Then shortly after taking it back home our oil maintenance light came on. My husband checked the oil and it was dirty so apparently there was no oil change given the vehicle was just brought in for an oil change. We brought our Armada to Nissan since we believe they should be the most equipped to handle Nissan vehicles however this dealership is inconsistent and their attention to detail is poor. We will not be returning. read more

I had an error in judgment and brought my car here again. it goes in limp mode. Nissan says I need a $9000 transmission. I say no thanks and take my car home. The next day it's completely dead. This is by far the worse place I've ever taken my car. I plan on calling Monday and insisting they tow my car back and fix whatever they broke this time. First time in they broke the dipstick off into the oil pan and my car hasn't run right since. This place is a joke and so are Nissans with their new transmissions that are known for being incredibly unreliable. Please don't bring your car here unless you want more problems than you had to begin with. read more

On the day of purchase, we had a relatively positive experience at this dealership. Unfortunately, we feel differently now that it's 6 weeks later. We worked with Teddy as our salesperson and Dan in finance. Dan gave the hard sell for the extended warranty package. My husband and I needed time to discuss it. He guaranteed that it was 100% cancellable at any time - without fees if we cancelled it later that month and could then be cancelled even later into the contract. He said we could call him as soon as a couple of days later to cancel. Well, we did. 48 hours later we called to cancel it. He said that it could not be cancelled as the account number had not yet been assigned. He said to call back when got our first bill. So, we did. He didn't answer and there was no voicemail set up. We called again; no voicemail. We emailed and he responded briefly but did not acknowledge or confirm the request to cancel the extended warranty. We continued to call and email. He finally got his voicemail set up. Several voicemails and emails have been left for him and now the general manager with no response. The lack of communication and loyalty to his word is frustrating; combined with the possible loss of funds due to his failure to communicate is aggravating. If he and Bommarito contact us to remedy this situation, then this review will be appropriately updated. My initial review was written on a Saturday. I have been contacted by email and phone regarding this issue (it is now Monday). I am to know within two billing cycles as to whether everything has been remedied as requested. read more

I am impressed with the dealership; I already knew the Nissan quality reputation. The salesperson I dealt with, Greg Kimbrell is a polished professional who comes across as being one of the best in the industry but pretty approachable. He had suggestions that made good and practical sense and proved he is as great a listener as he is a salesman (I asked about his credentials, which are impressive). I'd definitely recommend this dealership over anyone else selling Nissan. And I'd defi nite;ly search out Greg. I've already recommended him to 3 friends. Wayne N. read more

Polite and professional. Have been twice and each time there was never any pressure to purchase. And the salesman respected my choice to only look or test drive, not purchase if I wasn't ready. read more

I can only speak for the service Dept. it is absolutely to the utmost the best experience we have had from Nissan dealer in the STL area . That Nissan Suntrup place we purchased our Murano from has the worst service Department ever .... It takes 2-3 months just for oil change , car wash is never open or working... we have no plans to go back...!!! Do yourself a favor and come to Bommarito Nissan ... read more

It is out of my way to use the parts department here, but after the poor service I received at a St. Charles dealership I would rather spend my money where the staff Is friendly. They seem to be truly happy that a customer is here and they also help answering questions even when a sale is not happening. It is worth the time and miles to come here. Thank you for the quality of professionalism read more

We were in a jam. Memorial Day weekend, Saturday morning . The passenger power window went down and would not close. Our only car, a 2015 Rogue I called Bommarito Nissan Ballwin and explained our situation. I was told to bring the car in but with no guarantee that service would be available. Upon arrival Mark McBee greeted us like we were his best customers and friends. After hearing our situation, Mr McBee said not to worry although full booked he would make sure we were taken care of. Mr McBee and his team diagnosed the situation. The main or principal wire harness was shorting the electrical components of our Rogue. He explained he could have the right parts by Wednesday and the car repaired. Additionally he informed us of a recall outstanding for our Rogue and said he would take care of that as well. Lastly and most unexpectedly, Mr McBee recognizing our "only car situation " arranged for a loaner car. Many thanks! We will make sure we tell our friends and associates about this great service and experience at Bommarito Nissan Ballwin!! I highly recommend Mr McBee and Bommarito Nissan Ballwin. read more

Things started out fine for my wife and I. We picked out the kind of maxima we wanted but they didn't have the color we wanted. They said they can get it. We'd have to pay the $199 delivery fee for the guy to bring it from Chicago. It took a couple days to be delivered. When we sat down to talk numbers, the price was more than we agreed. I showed him the text but he lied straight to my face and said we talked about this cost on the phone. What? We text everything. The only reason hint we talked about verbally was appointment times. Cost was never brought up. I'd never deal with these guys. If prices change in a few days, I can understand that. Maybe a promotion expired or something. Don't lie to my face and say we talked about something we didn't. That's jus slimy. read more

I bought a 2019 Nissan Rogue here around July 2019. They pulled the typical stalling tactics of making you spend an entire afternoon there when it could have taken two hours tops (I knew exactly what I wanted already and did not need to test drive). I didn't have the title to my trade in with me (there was a whole complicated situation with getting it ready), but they accepted it anyways. Around three weeks passed before I got the title in the mail to Bommarito. At that time, I got antsy because they had not given me all my paperwork to get my car titled, and called down there (it had actually already got to their office, but I assume it had not been reviewed). They gave me the run around, and said they would not give me anything until the other title arrived. I said over and over that I had sent it and it was in the mail. Finally, after maybe 6 or 7 calls, they realized they had it...and I said if that was the case then they needed to bring my paperwork to me (as a couple more days had passed and the deadline to get my car titled was looming). They did not want to do this, instead, they wanted me to leave work and come and get it. I thought that was pretty rude, after they made me waste a significant amount of time arguing with them, when they had both documents that whole time...After hours of time wasted I eventually got my title. Then after maybe six months of driving the car, all the electronics in the steering wheel started malfunctioning, specifically, the lights completely stop working in the wheel. The dealership ordered a new part, had me drive out, and they worked on it for around three hours. When I drove off, the electronics were all reset, so I immediately had to turn around and go back. After another twenty minutes, I finally got to leave, only to realize they did absolutely nothing...I wasted a whole Saturday for nothing to be fixed. Now (as in present day), the dealership calls me up, and tells me I need to schedule routine maintenance. I asked if they will actually fix my steering wheel? Further, I requested that my appointment be with a manager and someone I can hold accountable if something else went wrong. In the middle of this, the schedule just stated that I can just talk to her manager and transfers me to a voicemail. These are all just examples of the unprofessional, careless, and inept way this business operates. Considering how much money I spent here, shopping at this business was one of the most significant mistakes of my life. I would never recommend this business to anyone, and would advise anyone shopping for a vehicle to avoid this business. read more

With the current pandemic, I thought it would be a good time to buy a new car. I started researching and asked for information about a certain car. In the next few days, I got emails from them and eventually got a call from them to have me come in. That is why I gave them an extra star because they were so proactive. It went down from there. When we arrived, there was barely any parking. We went around multiple times trying to find a parking spot. Luckily as a customer left, we took that spot. When the receptionist notified our salesman that we were there, he took his time to come greet us. We saw him walk around a few times but we didn't even know it was him at that point. Once he did talk to us, he told us to go and look at a few cars out in the parking lot while he finished up with another customer. Needless to say, he continued leaving us multiple times throughout the hour we were there. He mentioned multiple times about how he just got back from a six week vacation and was trying to catch up, but we felt like he just didn't respect our time at all. I wish we had read the reviews on Yelp first before coming in. Do not waste your time. read more

DO NOT GO HERE FOR ANYTHING! Horrible service. NO communication. We bought a used SUV from them and 200 miles later/ 3 weeks the transmission went out! Took them 4 weeks to put in a used one and a week to get a loaner. Then after it was "fixed" there was an obvious grinding noise that they said was "our problem" . We also needed the windshield replaced which they said they ordered but here we are a month later while they say we never scheduled a windshield replacement. read more

So since my survey link expired I'm left with no other option but to go here to tell my tale. About 2 weeks ago now I come out to my car in front of my house to find my mirror damaged. Thank goodness they left a note. Next day called them and insurance and Bommarito. Figured since I've had the car less than a year and they were the ones I got it from...best to go back there. I was sadly mistaken. They said it would be almost a week to get kn for an estimate. New years was in there. So I figured eh that makes sense. Got it in Friday. The appointment was for an estimate only. Was there an hour only to find out they decided to do an oil change that I didn't need for another 2500 miles. When you get free ones with car purchase...guess thats an easy way to rush people thru them. Got the estimate. Called insurance. They conferenced with dealer for the appt. Another week out on a friday. Drop my car off early. Wake up to a call from the service tech. "Ummm we are very sorry but it appears we ordered the wrong part". I'm stunned...but mistakes happen so I picked it back up again with the promise from the dealer they will call me early Monday and come pick it up then shuttle it back on completion. Monday...no call. I call them around noon. They say they tried to call me. No missed calls. Absolutely nothing in my call log. So I drive it up there and get a shuttle home. Almost 2 hours later another call. This time from service manager. "We still dont have the part in." By now I want to laugh. In an effort to make it right they come pick me up, get me in a rental for the night saying it will be done the next day. Next morning I finally get the news it's done! But her comes next hiccup. They still hadnt given me a total cost and when I asked it was over $100 more than the estimate. So I said well insurance said to send them a supplement for that and they'd pay difference. "Lemme talk to manager and call you back". I called insurance. They spent 30 minutes getting thru to the dealer. And we are told...."oh we didnt know this was an insurance claim." Now...I want to cry. Another night in the rental while details are sorted with supplement. Then they tell me ..wellll we cant release your car till we get insurance check or you pay. So I paid $165 out of pocket to rescue my car from being held hostage and am patiently awaiting the insurance check. I absolutely loved the sales team here. They made it smooth and fun. The service team.....has been a nightmare of epic proportions. I finally have my car back and am praying the next few oil changes go smoother than the rest of my experiences here. read more

Mark Eversgerd is amazing!! Bought a car from him and liked the experience so much, took my daughter to buy one from him as well. He was extremely knowledgeable and made the whole intimidating process seamless. Can not recommend this car dealership enough! - Camille and Tessa read more

Purchased a new 2021 Nissan Titan Platinum Reserve. Navigation system doesn't work and had multiple issues. Transmission has major issues and the truck lurches when trying to stop or start. Truck accelerates very slowly and doesn't respond well. Steering when in four wheel drive is rough and very jumpy. Center screen does not respond well to touch. Driver seat heater doesn't work. Cruise control isn't very good. So, Nissan produced a vehicle with a lot of problems. Bommarito sold it and now won't address the issues. This is the fifth trip back to the dealership. read more

This place used to be West County Nissan and got bought out by the Bommarito Auto Empire. I have leased and purchased cars from both and with the new change in ownership its still in my book one of the better Nissan dealerships for service or sales in the area. The service waiting area is spacious and the staff very helpful. I have not had a bad experience with the sales staff on both the purchase or leasing end of things so if your looking at a Nissan this would be one of the first places I'd check out. read more

Looking for a used truck in good shape. Saw a Ford Sport Trac on the website...sent email asking for info and Carfax. Carfax indicated several accidents on right side. 28 photos of vehicle, and not a single one of the right front or right side....interesting. Drive 45 minutes to dealership to look at truck, and sure enough right side and right front quarterpanel has significant damage. You can see for yourself...2007 Ford SportTrac Limited (as of 7.30.21). Shame on me for not connecting the dots and realizing that no photos of that area = damage (and something the dealer doesn't want you to see). Right away, this dealer demonstrates they try to hide things and are not up front and honest. If they're doing this in the photos of the vehicles online, you can be assured they're doing it in sales, service, finance, and every other part of the organization. That type of culture comes from the top-down and is learned/encouraged from the management. read more

Bought a new 2022 Altima, has done nothing but depressed me. I know in my chest, they are nothing, but dishonest and greedy. Im not exactly sure, why I went through with the buy. I have been working everyday and I was up at 4a.m. that day. read more

In April I dropped my Xterra off for a routine oil change. The service associate called to inform me I had a differential leak in the rear and the seal needed to be replaced. I agreed to have the work done on both the front and rear. The total was nearly $850. When I went to pay, the clerk advised me that unless I was paying with a debit card there would be an additional 1.5% fee. The average person doesn't have $850 laying around for unforeseen repairs and would charge this to a credit card. I paid the additional fee and later wrote a letter to the service manager and to their corporate office regarding this fee and received no response; no surprise there. Last I checked, the fees charged to the business by the credit card company are the cost of doing business. As a business, if you don't want to pay those fees then you have the option of not accepting credit cards. I would strongly advise NOT taking your vehicle to a Bommarito dealership for repairs or any other routine maintenance unless you want to pay Bommarito's credit card service fees. read more

Talked with Codi, went in to test drive two vehicles, informed one of them was in the service dept. we drove from an hour out to see these cars, only one of which we were able to test drive. They let us look at it and said they would call as soon as it came out of the service dept next day. We were supposed to be coming by to test drive it and purchase if test drive went ok, cash in hand. Son really liked it. Next thing I hear from them the next morning is that the car is being sold as we speak. Sounds a bit fishy that a car that's advertised as ready to go, is now being serviced and we cannot test drive it. Sounds like they had someone wanting to hold it til the next morning for another customer. Poor decision, because now we will not be back to any of their auto dealerships to purchase a vehicle and we will be sure to let everyone we know exactly how things went. read more

Worst experience ever buying a car here. They would tell you one thing then give you another. Made it seem like you would get a car at a certain price then once you got into the financing it would jump. Also don't get the extended warranty. Waste of money because they dont stand behind their product. read more

I went to Bommarito Nissan Ballwin this morning for an oil change (routine visit). What seriously impressed me was that 3 techs helped to clean old bird poop off my car! I was so worried it had permanently damaged the paint job, but my car looks brand new! read more

This is a review of the auto service that I received from the dealership. Today I picked up my car after having repairs done on the radiator and a/c unit. I went in expecting to get charged exorbitant prices and indifferent treatment, but my experience was quite the opposite! I am so pleased with the outstanding service that I received, that I have to give them their due. Logan R. and Mike L. are two of the most professional and courteous employees that I have had the pleasure of doing business with. Give those guys a raise, because their efforts are the reason I will be coming back to Bommarito Nissan! read more

I can only say GOOD about my Salesman! Damon Sleeper know his stuff read more

The sales department at Bommarito Nissan is a joke. (Specifically Dave Evans and Greg Kimbrell). The sales manager was so eager to take my money for a car. But when I had problems getting the title he literally would not respond to my calls. I had to call the territory manager off site to get some help after the sale. Remember - you are nothing to these people - and when the sale is over I promise you they won't give you the time of day. read more

Do not get your car serviced here. They tried to charge me 1300 for an issue they were unable to diagnose. I questioned it ... turns out they didn't even check for carbon build up and my sensors were working fine... but yet they wanted me to replace them. No thanks read more

My interactions with this dealer started out promising, but quickly took a turn. I put myself by down on their website saying that I was interested in a new vehicle, and within 15 min an associate from their dealership contacted me. They were friendly and informative. I then took the time to put in an application for a particular vehicle, and that's where my problems began. I couldn't get specific information that I was asking for from anyone I spoke to. In fact, I left multiple messages and only every heard back once. The finance person said they'd look at my application and get back to me in 30-40 min. As of me writing this, it's been 7 DAYS and have not been contacted again. I've even left two additional messages during this time asking for a call back. I'm very unhappy with the follow through at this dealership. I can't understand what would possibly warrant the lack for disrespect I've been shown at this point. They proved to have the potential to communicate readily, but have chosen to do otherwise. I will say that I won't recommend them, and will not use them for business in the future. If there had been some issue and they couldn't work a deal for me, I would have still kept them in mind for a future purchase. But the fact that I've been completely ignored has solidified my resolve to find a different dealer for my Nissan purchase. I hope that someone from Bommarito Management see this and can speak to their associates to make sure this sort of interaction doesn't happen to other potential customers. read more

Just bought a Nissan Rogue earlier this week from Greg. He was a pleasure to deal with-a no nonsense no bs approach to selling us the car. In fact, he just called to make sure we were still happy and if we had any further questions. As for the 'old' days of West County Nissan, good riddance! They may have had better snacks, but they weren't going to honor a quoted price on a car that we eventually bought from the Bommarito Nissan in North County. I recommend this dealership for your Nissan needs. read more