I bought a 2019 Nissan Rogue here around July 2019. They pulled the typical stalling tactics of making you spend an entire afternoon there when it could have taken two hours tops (I knew exactly what I wanted already and did not need to test drive). I didn't have the title to my trade in with me (there was a whole complicated situation with getting it ready), but they accepted it anyways. Around three weeks passed before I got the title in the mail to Bommarito.
At that time, I got antsy because they had not given me all my paperwork to get my car titled, and called down there (it had actually already got to their office, but I assume it had not been reviewed). They gave me the run around, and said they would not give me anything until the other title arrived. I said over and over that I had sent it and it was in the mail. Finally, after maybe 6 or 7 calls, they realized they had it...and I said if that was the case then they needed to bring my paperwork to me (as a couple more days had passed and the deadline to get my car titled was looming). They did not want to do this, instead, they wanted me to leave work and come and get it. I thought that was pretty rude, after they made me waste a significant amount of time arguing with them, when they had both documents that whole time...After hours of time wasted I eventually got my title.
Then after maybe six months of driving the car, all the electronics in the steering wheel started malfunctioning, specifically, the lights completely stop working in the wheel. The dealership ordered a new part, had me drive out, and they worked on it for around three hours. When I drove off, the electronics were all reset, so I immediately had to turn around and go back. After another twenty minutes, I finally got to leave, only to realize they did absolutely nothing...I wasted a whole Saturday for nothing to be fixed.
Now (as in present day), the dealership calls me up, and tells me I need to schedule routine maintenance. I asked if they will actually fix my steering wheel? Further, I requested that my appointment be with a manager and someone I can hold accountable if something else went wrong. In the middle of this, the schedule just stated that I can just talk to her manager and transfers me to a voicemail.
These are all just examples of the unprofessional, careless, and inept way this business operates. Considering how much money I spent here, shopping at this business was one of the most significant mistakes of my life. I would never recommend this business to anyone, and would advise anyone shopping for a vehicle to avoid this business. read more