My husbands car battery went out and he went online to purchase his battery. They were cheaper than…read moretheir competitors. He stopped at the gas station for gas and his car wouldn't start. As it was getting closer to closing time, and he didn't want to risk not being able to get the battery, so he called to see if I could pick up the battery for him, and store associates stated that I could. All I needed to do was bring his ID to verify his order. Upon walking into the store, there were two women that greeted me, and I informed them I was picking up a battery for my husband. The one associate instantly knew who I was without me telling her. They explained about the core processing and what needed to be done to get the rebate back once the old battery has been removed from the car. They were both so kind and friendly.

Certainly not as overcrowded with intimidating auto parts, grease, mechanics as other auto parts…read morestores I've visited. It was surprisingly clean and neatly organized. Customer service reps were nice and led me straight to what I was there looking for.

Fast friendly service at fair price. Willing to help you with reasonable requests and make ALL…read morestipulations of service known up front. I thank you for your time, skills, and patience.

My kids worked there for 31 hours putting up with the CEO talking behind there backs about the…read moreother, and now they're denying pay. I would not advice working there if you have to put up with the CEO the other people including the boss are good people though.

I called the auto parts store Napa for a part. The sales person told me they have it in stock. I…read moreget to the store and the sales person says I'm sorry, but we don't have the part in stock my mistake. Well after traveling quite a distance I was a bit annoyed by that, then when I initially got to the store, I had to wait 15 to 20 minutes because he was in the back of the store stocking shelves while a delivery driver kept talking to me throughout my wait I would write there store poor Bel poor totally unsatisfactory customer service be aware Public

So yesterday I needed a critical part for my daughter's car. I searched the various parts stores…read moreonline, but none could get me the part faster than two days, except for NAPA Auto Parts. Their site said I could pick up the part at the nearest store today IN BOLD, so I prepaid and expected to get the part today. Good to go, right? I waited all day today for the email telling me the part had arrived, until 30 minutes before closing, then I went there. You guessed it, they didn't have the part. The clerks told me, "Yeah, sometimes the computer just says that." and "This happens pretty often. We've told corporate about this issue, but..." Now, this is a common part for a very common car, and they've had 24 hours. They know they have a problem, but continue to promise delivery times they can't make. That makes it intentional dishonesty in my book. If I wanted to wait two days I would have bought the part online, cheaper, and had it delivered to my door. Instead, I chose NAPA based on their lie. If you have to have a part to get a job done on a deadline, don't buy from NAPA. They have plenty of competition. J. Bee

I was recently treated very poorly by a belligerent female employee. I would take all your business…read moreelsewhere. I spend thousands of dollars each year on maintenance for my personal vehicles. From now on I'll take all my business to O'Reilleys or some place that doesn't treat its customers with absolute disrespect.

If they don't have it in stock or you don't need it today, just order it online…read more I recently ordered a part at the counter. It took a few days to come in and they charged me $22 for shipping. It turns out I could have had it shipped to my house for free from Napa.com. Long story short: 2 trips to the store and $22 wasted when I could have had the same part delivered to my door in the same amount of time had I ordered it from www.Napa.com. The folks behind the counter were nice enough so I rated them 2 stars.

The WORST customer service in my life with any auto parts store the award goes to this location! I…read moregive a NEGATIVE 10 Out Of 10!! The so called manager didn't try to help me at all! Other that tell me my battery was bad! I said yes I know that, that's why I'm here! She said she couldn't look up my purchase date and get me a new battery since it was still under the NAPA 18 mo guarantee! My bad battery ALSO has their Florissant location right on the battery and yet still said without my receipt she can't do anything! She was rude and condescending and after this experience I WILL NEVER GO BACK TO this location Just because of her rude ass! And if my manager talked to me the way she talks to her employees I would tell her to FUCK OFF and walk out!! My god she is the WORST!!

Yes!!! Thank you so much. Extremely kind and friendly. Dale the assistant manager and the coworker…read moretonight (I'm so sorry I didn't catch his name) were the best. We found out we were leaking antifreeze and the repair shop didn't replace the cap on the overflow. We were panicked. Not only were they ready to help they did it with a smile and a laugh. Dale found the cap in the engine and got us some antifreeze and taught us a trick for easy pouring. We walked in a few minutes before they closed and they didn't rush us out or act like we were bothering them. We will return and send all our family and friends when they need auto related things!!!

I just came here at 2:30 and they are not open!! But says they are open till 4. Most definitely…read morefalse advertisement!

Wow. Incredibly unfriendly guy behind the counter. Seems like he hates his job. No greeting, one…read moreword answers when I ask questions. Avoid this place.

I was stressed, car was overheating, I was way away from home, just not a good time...plus, let's…read morebe real, my work car (the one broken) isn't the nicest gem lol. So I called Roy's because they were right by where I was dead. I'm glad I did :) I didn't have anything but nice employees through this whole process. They were able to very quickly (dropped it off on a Thursday expected for a Monday/Tuesday appointment...I get a call Friday afternoon with an update! I know that's not the norm, but I'll take it ). Couple hundred miles on so far, no issues outside of the ones that were already there lol. I'll be bringing our fleet to these guys moving forward. Thank you guys for the great experience! As a side note to pricing; it was right in line with what I would imagine anyone else would be. I'm sure it could have been more and could have been less, I wasn't shocked by the amount. :) 2009 Pontiac G6 for reference

Any maintenance due on your car Roy's auto repair is very good. They have very good Mechanicsread more