Absolutely horrible customer service. I ordered a chocolate chip cookie NOT warmed and they gave it…read moreto me warmed. Not a big deal, I just asked if I could get it not warmed. This girl with nose piercings looked at it (Mind you it clearly says "not warmed" on the packaging) and she rolled her eyes then tossed it on the counter. I told her it said "not warmed" when I ordered, she said "Oh I know, I didn't make it". I'm not sure what the attitude was for but she shouldn't take it out on the customer. Will not go again, and that sucks because I just moved here and this was the closest starbucks to me.

Love sitting in this little cafe watching the baristas smile, laugh and bring out orders to…read morecustomers sitting. One lady voiced that she wasn't a fan of the eggnog latte and the barista made her a new beverage of her choosing on the spot! This store feels great to be in.

Nice spot conveniently located down the street from the hotel I was staying at. Walk through window…read moreavailable for pedestrians like me. Quick service and delicious iced coffee as always.

Walked to this Dutch bros today as it was my only way to get there, their walk up window was…read morecovered by coffee equipment so I walked around to the drive through to ask one of the workers to take my order since I assumed they don't use the walk up window. The guy with colored longer hair was extremely snotty and asked why I didn't use their walk up window, he ended up taking my order but I asked politely if I could throw an empty water bottle in the trash can that was outside and he responded very rudely that "I'm not allowed to do that because he would have to dig it out with his hands" which I found weird.... He could've politely said that they were not allowed to take outside garbage instead of reacting like that. Also I ordered a 24oz drink and they made it for 16 oz so not a great experience

This has been one of my husband's and my favorite spots to grab coffee several times a week…read more Unfortunately, we've decided not to return moving forward. While occasional poor service can be excused as a bad day, there has been one barista, I believe her name is Amidie, whose behavior has been consistently unwelcoming and at times outright rude. On more than one occasion, I have even overheard her speaking poorly about customers waiting in line. It's truly disappointing when one employee's attitude diminishes what would otherwise be a great experience. Sadly, we'll be looking elsewhere for our coffee moving forward.

Best coffee in Tri-Cities. Service is amazing and their new building has a wonderful ambiance.read more

We stopped on our travel back to Oregon. We travel, occasionally, to Idaho and look for GOOD coffee…read moreon the way. WE FOIND IT!!! The atmosphere is peaceful, baristas are cool and the coffee superb! My blended mocha was real full bodied coffee and the sweetness was perfect. We will be back next trip.

Coffee was very good. I got a regular latte, but there are many specialty options. The poppyseed…read moremuffin I got wasn't great, and they didn't have a good pastry selection, but I'm sure their signature crepes are better. Nice amount of seating and natural lighting!

After my espresso machine broke at home I decided to give this coffee shop a try though I've never…read morebeen impressed with any commercial coffee shop. Upon arrival I was greeted with a smile. The owner is extremely friendly and inviting and surprisingly the coffees were great. I definitely recommend this coffee shop as the aesthetic and the vibes are all top-tier.

worst coffee shop ever. asked for light ice on my drink got charged for it and still had more then…read morehalf of my drink filled with ice. and it's not the first time it's happened more than twice and I'm just fed up with their terrible service. seriously need a refund for my cup of ice basically

Great coffee Awesome staff…read more Even got a free pair of sunglasses. Who doesn't like that?

Tia is absolutely amazing!!!! Such a sweet and friendly barista!!! I tried it and loved it so HAD…read moreto go back the next day!! She helped me again and remembered my name and drink from the day before!!! What a great worker which is so hard to find these days!! Thank you Tia!

Swigg is the BEST! Staff is friendly & competent, drinks are always a solid 5/5, & their online…read moreordering system (via the Toast Takeout app) is a HUGE timesaver. I treat myself to Swigg on the way to class at CBC & it's always worth the quick detour off the highway. Very glad that Swigg exists. For a long time, I felt like the only convenient locations for coffee on my route to school were commercially-owned & basic. Swigg provides an opportunity for me to be able to support local AND get a better coffee--all in one stop. I am so excited for them to open up a second location out in West Richland! Looking forward to it. If you haven't had a chance to try them out, I highly recommended! P.S. One of my favorite espresso drinks to order here is a Cortado. Even though they don't have this item listed on the menu, they are always willing to go out of their way to make one for me. That being said, you can have complete confidence that the crew at Swigg will be able to modify drink order requests with perfect execution (this is not a universal characteristic that all coffee shops share-they're just awesome). P.P.S. My fiancé says: try the MISSLE or the GOAT! Great service, great business! Looking forward to their 2nd location opening up out in West!

Very disappointed to see that for the second time this year prices were raised at Swagg. Over $1…read moremore than last year. $7.92 for an iced latte, plus I like to tip, takes me over $10 and that's just untenable. Drinks are still great, service wonderful. But too expensive.

The food was horrible, super disappointed, was cold in the middle, cut and burnt, a whole lot of Noread more

Great coffee and friendly service. Pastries are fabulous. They have crepes savory and sweetread more