Watch out for price gouging/exploiting seniors who don't use a large amount of propane and may be…read moreconfused with the billing invoices. My mother was charged $6.99/gal. and driver said it was mandatory policy to charge hazmat fee twice if you have 2 small tanks filled at the same property at the same time. (Office staff then removed one of the hazmat charges after discussion) Listed fill of two small tanks on 2 separate invoices under one customer number, however, had to watch there was an invoice amount on each and a total amount due on both which was the sum of the two invoices combined listed on both invoices. Also, told if you get one bigger tank watch for the minimum annual fill requirement or else an annual surcharge

Always prompt service and everyone is do pleasant. Staff sounds happy and all their service…read moreemployees as well.

when we first bought our home suburban propane was great. for the past 16 years it has been…read moreterrible. will not allow will call service. charge more than anyone else. absolutely no sense of customer service. I finally after pleading with my wife got her to agree to look for another company. I sure hope others get tired of their sh** as well because there is no way this company should still be in operation. fill your tank and then cap it. billed for new gas and then charged me for capping it off. I'm not paying it

Suburban propane hands down got me as a customer! Erica is a PLEASURE to work with! Very very…read morewilling to help in my time of need! When the affordable propane company I was dealing with stiffed me Erica and the Suburban Propane crew saved me and my family! Thank you! This place is a HIGHLY RECOMMEND COMPANY!

My parents have been using Gastec for about five years now, and they've consistently had a great…read moreexperience. It's hard to find a company that is both reliable and trustworthy, but Gastec has proven to be exactly that. Their team is professional, responsive, and always willing to go the extra mile to make sure everything is running smoothly. Whether it's routine service or addressing an issue, they're knowledgeable and take the time to do the job right. Emily and the team there are excellent at what they do! After five years of dependable service, it's clear they truly care about their customers and the quality of their work. I highly recommend Gastec to anyone looking for a company they can trust for their heating and gas service needs.

Have been a customer for 7 years. I always forget to pay which is on me. But the woman Pam who is…read morein the billing department is absolutely ignorant when calling. She has been abhorrent on numerous occasions to me and my wife. Especially recently struggling to make ends meet and in the process of selling my home she is just a terrible human.

Finally decided to get a propane heater for my pool this year. Researched nearby providers and…read morefound Patriot. Unfamiliar with the whole set-up I would need I found their contact and staff extremely helpful from the get-go. Site review, placement of tank and needed line all fell into place nicely. I wasn't ready for the safety check right away as the pool/filter was not yet opened and operating. They made the extra effort and came out the day after I opened for the safety check. Early next morning propane delivery and I have a heated pool. Grandkids are happy. Highly recommended office staff, technicians and great service. Thank you Patriot Propane for a smooth undertaking.

Propane is delivered based on a computer program and is not flexible. When I asked for delivery to…read morebe made when requested I was told that was not available. recently when I called on Monday to request a delivery, I was told to expect delivery before Saturday. I actually received the delivery on Wednesday around 5:30am, waking my family and pets. To me delivery in the hours of darkness and before the family is awake is not acceptable and not safe. Limited visibility conditions during darkness can be avoided especially during non emergency and should be avoided. I tried to contact the manager and left a message to return my call but never heard back. I guess they weren't too concerned about customer feedback. I do not recommend this company for residential service.

I have dealt with other heating oil deliverers before and Town & Country is by far the best. Their…read morestaff is always friendly and helpful; they arrive when they say they will; their prices always reflect the current economic climate in the best way possible; they are a very trustworthy and classy business. Highly recommended!

I found this company thru Google when I was calling around to check prices in July 2019 to fill my…read moretank for the upcoming winter season. Town & Country had the lowest current price by quite a bit! In addition, the man who answered the phone was very friendly and knowledgeable. He knew immediately pricing, appointment times, delivery policy etc. I found this to not be true of some other companies. For example, upon calling some of the others the person answering the telephone did not have current prices or know their companies policy on minimum delivery amount etc. They had to have someone call me back. Weird and very annoying. Who has time for that. So I appreciated Town & Country's quick and friendly response. I just received my delivery yesterday. The delivery person was quick and left my bill and a small gift of a nice mug and magnet and company info at the door. Very nice touch! Will use this company again in the future I am sure.

UPDATE**** 3/20/17 I was contacted by Heller's just now and…read morethey have offered to repair my driveway.**** If there was 0 stars, I would have given it. Here is a copy of a complaint I filed with the BB this morning. These people are unscrupulous and will not take responsibility. Do not buy Propane or anything else from them. "On or about 2/6/17 I received a propane delivery from Heller's Gas. (My wife has the bill at home so I don't have the exact date but I can provide that if needed) 2 days later I noticed that there was a large davit in my driveway where a vehicle had bottomed out. There were only 2 vehicles that had visited us in those days and 1 was FedEx and the other was Heller's Gas. I called both and asked if they could talk to their drivers and get back to me. FedEx opened an internal investigation and it was proven that they had a regular van that came to our house and there would have been no reason for the van to need to use my turn around (paved hill) and additionally, regular cars or vans will not bottom out in my turn around. I called Troy of Heller's Gas and he told me that he would talk to the driver and ask her if she recalled bottoming out in my driveway. Based on the damage, it would be impossible for someone to not hear the impact/scraping. I waited and waited and waited. I texted pictures to Troy and left him voice messages that went ignored.Eventually he referred me to Jason the manager. Jason also ignored and avoided my phone calls and eventually told me that he was waiting to hear back from his boss as to what they were going to do. All I ever wanted was for them to talk to the driver and ask her is she remembered bottoming out in my driveway. Instead, they took a vow of silence which to me felt like an admission of guilt. It has been over 7 weeks since I first called. I called and left a message last week and told them that I would be filing a complaint with the Better Business Bureau by the end of this week if I did not get a response. They do not care about their customers and seem to take the route of ignore and hope the customer gives up. This is unacceptable and the only resolution I will accept at this point is a complete repair of the damage. I appreciate that the BBB exists otherwise people like this would continue to treat their customers like garbage and get away with it.

ordered propane online on Sunday with my tank at 15%. It's now Thursday night, still no delivery…read moreand my tank is now at 3%. I doubt I'll have any hot water or heat by the morning and will have to pay a $120 fee for a safety check if the tank is empty. Also, what's with the $9.95 delivery fee each time the tank is filled! A delivery fee is usually for the option of having something delivered but since there is no option, unless someone can tell me how to pick propane up in my car, how can there be a fee?

I found this business to be for the customer. I got to talk to a human not a computer when i…read morecalled. They were polite & prompt. Promised service the next day & arrived when they said. They were also 20 cents a gallon cheaper than Newell. What else could you ask for, they got my business

From the owner: We are a 3rd generation family owned and operated business that recently merged with a 4th…read moregeneration family owned business.

Great selection, amazing staff. Whatever your project they can point you in the right direction…read more It's great to have a lumber selection like theirs in the area.

Nice store have a lot of stuff. Some of the sales associates do need an attitude adjustment though.read more

I have been a long time customer for oil delivery. I have…read morebeen cleaning my boiler myself for the past 20 yrs. I neglected to clean for the past few years so I thought maybe I would start having someone else take care of this annually. I called Countryside to see how much it would cost and was told $189 for a one-time cleaning, or $120 if I agreed to have its cleaned with them every year. I asked all that was involve in the cleaning for $120 and the lady I was talking to read off of a list telling me everything that they would do. I was happy with that price, and it included the entire cleaning so I told her I would have them clean my boiler from now on. The serviceman shows and begins the cleaning. Now while he was in the middle of cleaning my boiler, he comes to me a tells me because the boiler hasn't been cleaned in a few years the price would be higher. I asked how much and he said $189. I wasn't very happy to hear this but now I felt stuck because if I tell him no on the price, he may do something to my boiler. So I agreed. Then he tells me the price will be $189 extra on top of the $120. Now I am really pissed. He explains to me that the ladies who I talk to on the phone don't know what they are talking about when they give the prices. I asked him how long it will take to vacuum the boiler, and he tells me about 30 mins. That is $189 for that 30 mins and I am sure he was done in less time than that. I also told him I bet I'm not the first person be get upset because of the bad pricing I got on the phone, and he agreed that I was not alone. He did call and get me a small discount because he knew I was not happy about this. I still agreed to have him finish because I don't want him to mess up by boiler if I say no. I still figure maybe there was some kind of mistake made, so I submitted a complaint on their website. It's been two weeks now and there is no reply back to my complaint. Maybe the lady who gave me the bad pricing reads the complaints and just deleted it? Is Countryside doing this intentionally to make more money? Be careful if you are dealing with this company.

Great prices for oil and propane with helpful employees!read more