bad service, do not inspect and take care of property. their…read morestaff damage things and then refer you to their side businesses at a higher price, gaming the system and clearly using hope street to pursue personal side hustle. they still owe damages to a lot of people

We have used Hope Street for two years for a rental property. We have found them to be excellent…read more They respond quickly to inquiries, were great to deal with, and found us a tenant right away. Daria was a great account manager, easy to deal with and very helpful.

stay away, poor response time and over pricing for any appliances you may have to change. Have to…read morekeep on top of them while paying them to do property inspection or invoice production. I was also shorted rental income and only realized when doing my tax return. Was advised they had switched systems and would have caught the error in due time.

They ghost you alot when they don't want to deal with an issue. Very rude on the phone. Maybe with…read moresome new people your reviews may get better.

Carolyn is incredible to work with! Would reccomend her to anyone in need of property management…read more She's always attentive and goes the extra mile.

Briere Property Management stood out for us from the beginning. We have never had an issue with…read moretenants in the past 2 years and appreciate the thorough background checks David and his team does. Their rates are on par, if not slightly above average but you get what you pay for. I would recommend BPM to anyone looking for professional property management in the Calgary area.

This is a review of a recent interim Manager for Bowriver Townhomes:…read more Mariana has consistently demonstrated exceptional professionalism, efficiency, and a genuine commitment to the residents of Bowriver Townhomes. Her ability to manage responsibilities with such competence and care has not only met expectations but far exceeded them, making her an absolute pleasure to work with. In comparison, the previous four managers (including the current) have unfortunately fallen short in several key areas, which makes Mariana's outstanding performance even more remarkable. We will certainly miss her.

This company is absolutely awful! They changed my move-in date at the last minute and did not…read moreprovide me with a new date for at least a week. The deficiencies in the apartment noted upon move-in were never corrected. The garbage is left overflowi in the tenant parking lot. The noise levels on the building are ridiculous. And there is zero pride taken in the maintenance of the building. I have reached out to the building manager about my concerns and I rarely even get a response, let alone a solution. I cannot wait to move.

Amazing service. I have used Swales Property Management to manage my rental property and to find a…read moreshort term furnished condo. Both experiences surpassed my expectations. I appreciate the personal service and the attention to detail.

Even after getting an official document directly from the hearing officer that presided over our…read moreRTDRS case, stating that I complied with the order and do not owe power properties any further payments, they are STILL not giving me back my damage deposit. Be extremely careful if you are choosing to work with this company, I am probably going to have to enlist the help of a civil enforcement agency just to get them to honour what the RTDRS has ordered them to do

Its 8 months that I rented a place, and from day one it was documented that the kitchen cabinets…read moreand walls required painting. These issues were noted in the property manager's report with photos, and I followed up multiple times by email. Despite this, the repairs were not completed for months. Very poor responsiveness and accountability from a professional property management company.

Please do not use this company it is a waste of your money. They had a damage deposit from the…read moretenants and did not use it to properly to clean out the condo which the tenants left in a terrible condition and did not even stay for the inspection. I asked to refund me the owner the remainder and they advised me it was against the law. Do you believe that? The tenants moved out early knowing that they left the place in a terrible state. Would they be expecting any money back. I do not think so. They kept over $800. and did not use money for professional cleaning of the condo. I spent a week cleaning myself. Their portals are terrible. Someone replies to your request but you do not know who it is. So you go back and forth. Terrible.

Onboarding was simple. They were extremely slow to address our single request for an extra key (2+…read moremonths) for the property. To be fair they were apologetic as they were also changing their request system at the time. Future requests were addressed in a more timely fashion. Though one request that is now 4 months old remains completely unaddressed. We renewed the lease and went through a seamless process of a repeat home inspection via a mutual booking system. Things were just fine for nearly 2 years. Moving out however has been an absolute nightmare. First, when the lease was set to expire they offered to increase the rent less than 365 days after the last rent increase, which we pointed out was illegal. They conceded but we decided not to renew our lease. They then posted the property for less than the proposed rent increase to us, which speaks volumes as to how underhanded they are. Second their process for showings while the property is still actively being rented is archaic. We work in health care and have a dog, and do not have flexibility on 2 days of the week to remove the dog for showings. We contacted one team member to indicate this, but they could not bother to forward our request to another team member. We unsurprisingly began to receive automated showing notifications at random times of the day, often with ~ 24h notice and somewhat consistently on the 1 of the days of the week that we could not accommodate. There was no direct contact information in the automated showing notifications and they were not responsive to our email requests to have them cancelled. It took a full 2 weeks to have the issue responded too, and then an additional 3rd week before they finally cancelled them all and then finally block the requested days from being booked. Third they then provided 27 hours notice of a home inspection, when by law 24 hours is required both by email and by placing a physical sign on our door which we returned to with less than 24h from the showing. Not surprisingly they book this on one of the two days that we cannot remove our dog. When we try to offer alternate times (later that same day) or literally any other day of that week they refuse to consider this. I am not sure what happened to the previous system that they utilized to book these, but I suppose since we intend to move out they no longer offer that degree of common courtesy. Overall they have really messed up the move-out process. I've never had to work with such unprofessional, unreliable and unresponsive people. Also why are so many reviews from San Francisco when this is a Calgary-based company (that's not suspicious at all).

Scammers and slumlords. They will lease for a year. Increase the rent far beyond what the dump is…read moreworth. Then they sell, where new owners will evict you along with the entire building. Renovate and double the rent again. AVOID these predators. When I moved in there was mould from a flood in the apartment above. The flood happened when I was not even living there yet. Then the scumbag building manager wanted me to use my insurance to pay for the damages.. AGAIN AVOID!

I am currently backing out of a condo sale because I can't invest in property that is managed by…read morethis company. They were unprofessional 10 years ago when I last owned property in Calgary, and sadly, to this day they have not changed. I have had lengthy convos with other investors, and the common agreement is to never purchase when a building is managed by Emerald - condo owners take note. Their reputation is so poor that they scare buyers away. You can never get a response from them, and they always manage to act like they are doing you some sort of favour when they actually follow through on their job. It's their job - a mutual agreement wherein a person pays them money to work. Not a favour, an actual job that they seem incapable to do. It's ridiculous. Message me for more info, but I would stay the hell away. It's really sad too that they spend their time and resources padding their reviews with fake high ratings - like, you know that you could use that time to actually work and help your customers, right? Then maybe, just MAYBE you could actually have positive reviews? I sincerely don't understand the mentality of this company, I think the owner needs to deeply reflect on what the hell they are doing with their life. Check out any positive reviews, and you'll notice a pattern where the "person" has only reviewed one other place (typically a random pub) and Emerald - it's so grossly fake that it's almost laughable. Seriously, just do your GD job. Super negative, has always been, and continues to be. Efff Emerald, stay away.

Good, effective online service for advertising rentals. And HomeRent.ca actually answers the phone.read more