We decided to come back here after talking about what to eat for dinner and ultimately decided on burgers and takos, two of our favorite foods.
We got here about 5:45 PM and were worried that we might not get a seat because this is normally a pretty busy time for dinner. We were surprised to find that when we got there, there were only two other parties dining in. We waited a bit to be seated at the door, and after about 5 minutes, the party of two got up, told us they had been waiting 15 minutes without a menu (and we did in fact notice they didn't have a menu), and left. This wasn't enough to cause us to leave as we came specifically for their food, but it was a little surprising.
We were seated shortly after and given a menu pretty promptly. The staff member that seated us didn't really say anything though, and appeared to be talking on his phone, though it appeared to be business related. Our actual waiter came by within a few minutes and got us some water and took our orders. He was nice enough the whole time.
While waiting for our food, we decided to read through some of the recent reviews here since the last time we visited, and were surprised to see so many negative ones. Our previous experiences had been pretty good, and while service was never stellar, it was never offensive. After about 30 foodless minutes, we started to wonder what might be going on. During this time, a couple other parties came, but weren't as fortunate as us to get a menu or their order in as quick as we had. The group behind us started talking about leaving as well. At one point we were told that they were having computer problems, but I'm not certain that computer problems really should be affecting a waiter's ability to stop by, make sure that people have drinks or their orders in, and in general provide, well, service.
Now, our food was good. It's always good. It's never not been good, and that's why we return here. If it wasn't good we absolutely would not be back. My fiancee did say that the tacos were a little more messy than previous visits, and wasn't sure how to pick them up as they were all overlapping and in their own ingredients, but she still enjoyed them. My BBQ Bacon Burger wasn't quite as magical or visually appealing as it was when it was called a Cowboy Burger (see previous review), but it was still a satisfying dinner. For the price, it was still worth it. We love their Tako Truck and the menu is inspired, unique, and tasty. We left satisfied after eating a good meal. This has never been the problem.
The problem, and reason why I'm updating my review, is most definitely the service. When we were given our bill, we overheard that the party of 6 across the room was just getting their food, and they were there before us, making it at least an hour wait for them. While our dinner was a little slow to the table, of the four other parties there during our stay, one left, one was talking about leaving, and one was incredibly patient. There were a couple people that came for pickup, which seemed to go far more smoothly than dining in, so maybe that's the way to go.
I'm not sure what exactly what might have been going on tonight. If the staffing is short, please hire more instead of disregarding customers. A "computer problem" shouldn't affect the ability of a waiter to stop by and check in or the chef's ability to make food. We'll be back since we do enjoy their food and we keep each other company so we didn't really mind the wait, but we are hoping that tonight was just an off night for them. read more