I am formally submitting this complaint regarding an extremely disturbing sanitation incident that occurred at the following Bojangles location during Mother's Day weekend 2026: Bojangles Store Number: #000998 6922 GA Highway 85 Riverdale, Georgia 30274 Phone: (770) 907 3572 Date of Visit: 05/11/2026 Time of Transaction: Approximately 10:21 AM Cashier Listed on Receipt: Gabrielle Check Number: 165827 Total Purchase Amount: $25.13 My order included: Two steak biscuits with egg and American cheese Dirty rice Three wings and biscuit Large Pepsi I am visiting Georgia from Arizona for Mother's Day weekend and stopped at this Bojangles location expecting a normal breakfast experience. What I witnessed instead was one of the most unsanitary and revolting experiences I have witness in a fastfood place. While standing at the front register placing my order, the cashier identified as Gabrielle suddenly spit a thick mass of green mucus directly into her gloved hand while staring at me and continuing to take my order. Please understand...this wasnt a small cough clearing her throat. The phlegm was thick, green, wet, fibrous, and stringy to the point that it stretched like melted cheese from her mouth into her hand. It looked infected. What made the situation even more disturbing was that she momentarily continued speaking to me while still holding the bolus of green mucous in her gloved hand. As she talked, remnants of nasty phlegm around and beneath her mouth and appeared to hang and drip while she continued interacting with me face to face at the register. tIt took a few seconds for me to process my thinking from thinking "IKYFL" to being responding civilly because I could not believe this was happening openly in front of customers in a restaurant serving food to the public. She could clearly tell from my expression that I was shocked. Her response was casual. She stated something to the effect of, "Well, you know, I wanted to come up here and help y'all and get y'all order." (Prior to ordering there was a wait, for me and two other customers and I I asked the drive through clerk was their someone at the front counter) Then, instead of immediately washing her hands or sanitizing herself, she removed the glove containing the mucus and placed that glove directly into her pocket. At that point everything was happening so fast that I was still trying to process what I had just witnessed while completing the transaction because I didn't want to come off as rude and confrontational. So, I paid for the food, but the entire interaction felt surreal. I then specifically asked her, "Are you going to wash your hands?" Gabrielle said " I'm not making your food so it doesn't matter". I was relieved that she wasn't but still disturbed. Shortly after, she went to the restroom. After returning, she went directly behind the counter participated in preparing the very food I was about to eat. (Actually wrapping the sandwiches) Even after previously telling me she was not the person making the food. That detail disturbed me more than anything else and for this reason the event just replayed over and over in my mind. I had just watched this employee openly spit thick green mucus into her hand at the register, continue speaking while mucus residue remained around her mouth, place the contaminated glove into her pocket, dismiss concerns about handwashing, and then return to prepare my breakfast food anyway. So for this reason, I completely lost confidence in the sanitation standards of this establishment. I initially took the order and walked toward the door trying to convince myself not to overreact, but the image of that green mucus stretching from her mouth into her hand while she stood there handling customer transactions is something I genuinely cannot unsee. I requested the manager. Gabrielle initially stated that the manager was busy in the back office counting down a drawer. I told her directly that I wanted the manager brought out immediately. The manager, Nicole, eventually came out and sat with me in the dining area while I explained exactly what had occurred. Nicole apologized for the event with Gabreille, and refunded me my money. I appreciate that the manager handled the situation respectfully, but my concern goes far beyond one refunded meal. My concern is that if an employee feels completely comfortable openly expelling thick green mucus into their hand directly in front of customers and genuinely does not seem to understand why that behavior is horrifying inside a food establishment, then what exactly is happening behind the counter when customers cannot see? This location reportedly maintains an "A" health rating, yet what I personally witnessed was behavior completely inconsistent with basic food safety, sanitation, illness prevention, and public health standards. I reported this to the local health department read more

Bojangles - Fast Food Near Me - Riverdale, Georgia

Worst service, my sister and I went to pick up our order today and was told to pull up and wait on Bo rounds for 5 minutes. 30 minutes later she inside and they had no idea she didn't get the order yet. It was wrong had to go back 2 more times. The lady not in uniform in the black tights and pink shirt wouldn't come to the front just kept sending the young cashier girl out to say what they didn't have. You didn't cook biscuits today at a chicken place?? Wow ok read more

Drive through ....ordered sausage, egg, cheese biscuit. I watched prep through the open window. Sausage patty was slung onto the prep table...not on a wrapper. The young lady tried to obscure my view of her slapping that patty on my sandwich. I told her I would not accept that sandwich. She discusses with another lady who must have told her to slide around to the front and give me one of those OR she simply created another sandwich. I drove off and checked my bag on the way to my meeting. HARDEST BISCUIT THEY HAD THAT DAY....for sure. Also, no cheese was on the sandwich. I didn't eat it and took it back after my meeting. I went inside. The manager, Deloris Davis, told me "this location doesn't give refunds." Why would I want anything else from this location???????? Next....corporate complaint. read more

Bojangles - Fast Food Near Me - Riverdale, Georgia

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I showed up at 5:01 before going into work. Bolinda took my order and we pulled to the window where nobody was . It was nobody inside then moments later, the manager and alleged cashier/biscuit making showed up . I just drove off cause it was wasting time that I didnt have . Very disappointed! Old Nat doesn't do that so thats where I will be heading ! read more

First off let me state that I spent well over $100 on my order. Not only did it take almost two hours to get, but they just gave me what they wanted me to have. I ordered Dirty Rice and Pinto Beans. They only gave me Dirty Rice. I ordered 2 twelve piece meals and out of twenty four pieces, 11 of those were wings. Tell my how you feed four grown men on that? Then I ordered the 6 blueberry biscuits, they didn't even give me those. Chicken was over cooked, coleslaw as nasty and they gave me 1/2 of a large full of Mac and Cheese. read more

Food was good. The service was super. We went to the drive through, didn't see the dining area. Parking lot was clean and spacious. read more

Bojangles - 4pc Bo Bites Kid's Meal - Fast Food Near Me - Riverdale, Georgia

I've been to a lot of Bojangles, but this was my first time at this one. This was a drive thru order. I ordered 2 chicken breakfast sandwich combos for my son and his gf. For me, I ordered the sausage biscuit combo. The service was great. The employee was fast paced and courteous. The food was still hot and delicious. It was fresh as well. We will be back to this location. read more

Bojangles - a cup of coffee, a cookie and a drink - Fast Food Near Me - Riverdale, Georgia

- fast food biscuit, hands down - small portions on the side - decent rice - mushy mashed potatoes - I liked chicken tenders over actual chicken - good sauces - long ass lines - the fried chicken doesn't taste as fatty as popeyes read more

Terrible experience every time. I just sat in the drive thru for FORTY FIVE minutes for only 5 cars. Service is awful. Even with all that wait, my food was cold. I could have eaten twice somewhere else in this time span. The employees were taking breaks outside in plain sight while we waited, too. AFTER I ordered and paid, they tell me at the food window they don't have part of my order at all, and don't offer a refund. After I specifically asked at the ordering point if they were out of anything, and the girl told me they had it, the guy at the window tells me they don't. Honestly, these places should not be open or in business if they do these types of shady things. Tell me the truth before I pay, or give me back my money. Bojangles corporate should not allow this team to run a store in any way, it reflects badly on the entire brand. Now I'm reluctant to go to any location. read more

The sandwich was ok but I thought the whole order was pricing for just a biscuit and hash browns! read more

Bojangles - SthrnFil Biscuit & Bo Rounds - Fast Food Near Me - Riverdale, Georgia

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Came and got breakfast on a Sunday morning and I was in and out in less than five minutes! Food is hot and the staff was so nice. It also seemed like a clean location! No complaints here read more

This is an updated review because it has been a few years since my last one. When Bojangles is at their best, they have great food. Unfortunately they are rarely at their best. This morning I ordered a sausage egg and cheese biscuit and bo-rounds. I asked for my bo-rounds to be cooked a little longer so that they were crispy because I often receive under cooked and/ or cold bo-rounds. Today, my biscuit, was out of the wrapper and stuck to the bottom of the bag. The egg had come completely off the biscuit. ( see the attached picture ) The bo-rounds were actually cooked perfect. During my transaction, the only time I spoke to an employee is when they took my original drive-thru order. Neither the lady taking my money, nor the lady giving me my food spoke a word to me. I asked for ketchup and salt for condiments but did not receive anything. Some employees were wearing masks and some were not. read more

Bojangles - This is how they wrapped my biscuit - Fast Food Near Me - Riverdale, Georgia

The coleslaw alone got them 10 STARS today!The 8pc meal was delish,my sisters bfst was delish hash browns so good.Fam service was even good! I was allowed to add on at the window with a smile.We will have dinner here more often. HWY 85 LOCATION RIVERDALE GA TY read more

Bojangles - Receipt/Location - Fast Food Near Me - Riverdale, Georgia

They are fast, the food is good and the staff is super friendly!!! Make sure you get a bo berry biscuit perfect for a cheat day snack!!! They taste really good when they are fresh and hot! read more

Bojangles - Store front! - Fast Food Near Me - Riverdale, Georgia

They lose so much business it's ridiculous. Be prepared to wait in line at least 30 minutes if everything is going smooth. You could wait an hour, get the wrong food and then they actually become confrontational with you for saying something. read more

Horrible food. They serve hard/overcooked biscuits, refuse to accommodate drive through order requests & simply do not treat the food with care. One might risk food poisoning eating there. I think they seriously need a health department check ASAP!! read more

First off I waited forever because the speaker was down and every order had to be taken at the window. So I tried to remain patient. Second, people did not greet you, repeat order, nothing. Third, I get past the wrong order... why oh because no one confirmed my damn order first. Fourth, I get this bs after all that time. I should have checked again after receiving the wrong order the first time. I was so ready to go that I did not smh. Mind you I never do reviews, but this is insane. Customer service just keeps getting worse. read more

Bojangles - And yes this is how the biscuit and box of hash browns looked when I opened the bag. - Fast Food Near Me - Riverdale, Georgia

Check your order before leaving! They frequently charge you what you've ordered but also omit parts of the order. For example: no egg on breakfast order for biscuit with eggs. This hasn't happened once but several times. The food is good but I want to get what I've paid for. read more

Craig, not a 10/10, but 10000/10. Talk about top notch service. SUCH a happy guy, being from out of state he made our experience extra enjoyable just because of how happy he was and his personality. read more

The stag at this location is still rude and very unwelcoming. I feel like I'm inconveniencing them or a bother. No one should work in a restaurant with the kind of attitudes they have here. Also, they do not let you know ahead of time that there is a wait for something if you order it until after you pay. I think this is dishonest. They should let the customer know before they pay to allow them to decided if they have time to wait. read more

Bojangles - Cajun Filet Chicken Biscuit - Fast Food Near Me - Riverdale, Georgia

This location has went completely DOWN. On December 11th, the service and food was absolutely horrible! The employees need to be trained on food safety because several of them were serving food and eating in the drive thru window and on the line. Employees lack customer service and never seem to get orders correct. Please work with your management and team members to take ownership in their roles and deliver a quality product, one they wouldn't mind eating themselves. read more

Whenever I come to Georgia I try to make my way to Bojangles. The sausage biscuits are bomb and so are the hash browns!

Chicken looks good but the perfect crust just slides of the chicken and when you get to the bone of the chicken it's raw someone please help them read more

I understand we are going through the end of the pandemic but this location still has not completely opened up the inside one week they're open the next week they're closed on the inside drive-through is the only way to receive food and they have lines wrapped around the building poor service read more

This is easily the WORST Bojangles. I've been here more than a few times and each time it's the same. I'm done coming to this Bojangles. The wait is so long no matter what time of day because they're understaffed. Inside, the cashiers are so unprofessional like they aren't even at work. Dining room is always freezing during the winter. 15+ min wait for CHICKEN at a CHICKEN place. read more

This bojangles is cool, but maannnnn every single time I would go around 10, and order a 4pc chicken supreme...IT IS ALWAYS A WAIT! normally I wouldn't care that much but when i go I'm usually on my break from work. So by the time I get my food I have to swallow instead of having the moment to chew it and savor the chicken and fries and biscuit with honey mustard sauce. But at least I get fresh chicken . read more

Bojangles has good food, but the wait is always extremely long. Each and every time I've went (drive thru or in the store) the service has been so slow and the staff is not friendly either. read more

This bojangles in Riverdale is so ghetto my order was wrong and the shift manager Miya argued me down trying to prove that My order wasn't wrong when it was and she called me out my name refused to give me my receipt and the corporate number and i called back to talk to the general manager and they will not let me speak to her don't not waste your money eating here it's one in Fayetteville right down the street read more

Now let me start by saying I love me some bojangles I love their chicken wings and my favorite fixins are the fries, Mac and cheese, dirty rice and their Mash potatoes n gravy and something else to try is the chicken rice bowl so delicious. The prices for the food are reasonable in my opinion. Now on to my experience at this bojangles well this was my first time dining in at this location it was empty when I walked in I walked up and wasn't greeted but I just waited for the cashier to come. I order my food which was two combos. She gave me a number I went to sit and wait for my food. The food came fast it wasn't hot but it was Luke warm maybe from the light it be sitting under. Being that it was empty I didn't expect nothing to be wrong with my food beside the temp of the food she forgot my fixins and dipping sauce. So I had to go up there get the items that were missing and return to my table. The dining area was clean but the employees move so slow. Overall I give this location a 3 star but I will return to review again at a different time. read more

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Here is my, "writing my review while at the establishment review." This is the longest wait I've ever had at any fast food restaurant. Typically, Bojangles makes you wait for Bo Rounds, I'm guessing so that they're fresh. That's fine, no problem. But this is ridiculous!!!! I've been waiting at the "white line" for approximately 25 mins and it's 10:38pm with no customers inside the store. So what's taking so long??. I refuse to get out of my car and go in because, again it's almost 11pm and I don't feel safe. There are also some very unsavory characters parked next to me waiting for their food. For some reason they keep getting out of the car and then getting right back in. Very creepy. I'm tempted to drive off but I've already paid for my food. I'm seething! And this isn't the first time I've been stuck waiting at the white line for my food. Sometimes they tell you to "pull up to the white line" and then they literally forget about you. One time I waited for about 15mins for what they said would be a 4min wait until finally I decided to go inside. When I got inside it was clear that they didn't even realize I was still waiting for my order so they apologized but had to start they entire order over again completely wasting my time! They gave me a few free desserts to try and compensate but THIS time no dessert will do it. This is unacceptable and I can tell you that this is the LAST time I'll be waiting at any line at Bojangles. I'm highly disappointed! read more

Paid for my food I drive through, and they asked me to pull up to wait on supremes. Waited 10 minutes with no other customers outside or inside and went inside only to be told my supremes had not been dropped. And offers me an up sized rice instead of meat and I'm STILL WAITING 18 minutes later. It's worth driving to old national instead. read more

I have visited this location numerous of times, food has always been good and fresh. The wait and customer service was average. I stop by this morning and I was so disappointed. I was told to pull up my food would take 5 minutes, which I understood. I end up waiting 20 minutes for my food. I was given a sweet potato pie for the wait, ok thanks but now I'm late for work. I get to work and as I was checking my account I was charged twice for the food I had to wait 15 minutes for which caused me to be late. read more