1. Boho Beauty

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    Canandaigua, NY

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    Services - Boho Beauty

    Haircut

    Manicure

    Manicure and pedicure

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    6 months ago

    Wow wish i could give this place 0 stars! very rude and wouldn't even look at my hair or allow me to make an appointment

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    Rose Nails & Spa

    Rose Nails & Spa

    2.5(80 reviews)
    1.3 mi
    •$$

    Recently had a nail day with my nieces. Their full set of nails look so good. Reasonably priced. I…read moregot a pedicure and it was great. These were my niece's first set of nails, and I wished they were a little more friendly with walking them through their options. I like that this is a place you don't have to call ahead or make appointments ahead of time. Plenty of parking. Also, as I was waiting for my nieces, I saw that they also offer a full waxing menu for those interested in that.

    I specifically called Rose Nails the day before my appointment to ask if they offered eyebrow…read morethreading. Threading was the only reason I booked there, and I made that very clear on the phone. I was told they could fit me in the next morning. When I arrived, I again stated that I was there for eyebrow threading. A staff member brought me back, had me lie down, and told me to close my eyes. A few moments later, I felt wax being applied to my eyebrow. I immediately stopped her and explained that I had specifically requested threading and did not want waxing. She informed me that they only offer waxing. At that point, I was extremely frustrated. I had called ahead specifically to avoid this exact situation. One eyebrow had already been started with wax, so I couldn't simply leave and go elsewhere without ending up uneven. I explained that to her, but she didn't seem to understand why I was upset. The communication barrier made the situation even more frustrating. After the waxing was finished, my eyebrows were not what I wanted. There was even wax residue left on my face that I had to point out multiple times before it was removed. The entire experience left me feeling unheard and disappointed. To make matters worse, when I went to pay, I was told they only accepted cash. There was no mention of this when I booked the appointment. Conveniently, there was an ATM right by the register where I was told I could withdraw money. Fortunately, I happened to have cash on me. I still tipped because I understand people are doing their jobs, but this experience was incredibly upsetting. I called ahead specifically to confirm threading, repeated my request when I arrived, and still ended up with a service I did not want. I left so frustrated that I sat in my car and cried afterward. I hope the salon improves communication with customers and ensures staff clearly understand and confirm requested services before beginning them.

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    Rose Nails & Spa
    Rose Nails & Spa - $75 pedi w/gel next day Rose, Batavia NY

    $75 pedi w/gel next day Rose, Batavia NY

    Rose Nails & Spa

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    Boho Beauty - hair - Updated October 2026

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